Customer Service Accounts Payable

Dalene Armas

***** **** ***** ***, ******* Bar, CA 91765 909-***-****

**********@*****.***

With years of valuable experience in finance and accounting, leveraging expertise in billing and collection practices to consistently achieve optimal revenue realization while upholding the highest standards of customer service and compliance. I am looking for a position where my superior skills and my expertise will be an asset to any team!

Alliance Imaging/Alliance Healthcare Services/Akumin – July 1985 to February 2025

Director, Billing and Collections

Scheduled mobile imaging units

Answered phones

Handled billing and receivables

Handled accounts payable functions

Promoted to Supervisor of Billing and Collections – 1992

Promoted to Manager of Billing and Collections – 1997

Promoted to Director of Billing and Collections – 2006

Head of both departments; both billing and collections, a team of 20 employees, with a data-driven approach, while fostering a culture of timely payments while maximizing revenue recovery and outstanding customer service. I fostered an express commitment to positive customer interactions and resolving billing issues efficiently

With a team of nine at Akumin, we billed and collected $27 million dollars a month, $350 million

dollars annually

Oversaw and processed one thousand invoices to customers every two weeks

Helped the IT programmer write the custom the billing program; competed after one year. This drove exceptional financial performance with innovative strategies to streamline the billing process, and proactively manage delinquent accounts

Sole billing individual for several states as the Oncology Department

Worked closely with the CAO and CFO on daily cash reporting

Communicated with customers on receiving payments and collection of payments.

Used Great Plains Accounting Software for collecting over $1 million dollars a day

Daily banking applications such as: Swiped lock boxes and followed up with incoming cash through ACH, wire and Paymode-X

Batched daily deposits in Excel and applied to open balances while working with multiple bank accounts

Adhered to industry regulations and ethical practices

EDUCATION AND CERTIFICATIONS:

Graduated from Edgewood High School, West Covina, CA

Mt. San Antonio College – General classes 1983 - 1986

Computer Software Experience: Great Plans Accounting Software, Bank Applications: JPMorgan and Bank of America, MS Office - Outlook, Word, Advanced Excel, PowerPoint, Teams, Zoom, Concur, Adobe Pro, Docusign, Workday Payroll/ADP Payroll/DayForce Payroll, Accounts Receivable Aging Reports

Contact this candidate