Customer Service Inventory Control
Resume:
Corona, Ny *****
***********@*****.***
Madison Analiesse Lastra
SKILLS
Leadership, communication and negotiation, teamwork, scouting and recruitment, time management, organization, health and fitness management, expert in cash handling and (POS) systems, inventory control, sales and upselling, experience with customer service, problem solving, conflict resolution, multitasking in high-pressure environments, food safety and sanitation, and pay’s attention to the smaller details.
EXPERIENCE
CYO Coaching, Saint Joseph's Roman Catholic Church: 43-19 30th Ave, Astoria, NY 11103 - Assistant Coach For Girls Basketball September 2020 - December 2020
● Assisted in the training and development of athletes by conducting drills, skill-building exercises and even my own personalized training lessons.
● Contributed to game preparation and after game clean ups. As well as scouted opponents and potential talent, analyzed players performances as well as provided feedback, and developed in-game strategies.
● Led and co-led practice sessions focusing mainly on offensive and defensive plays, body conditioning and teamwork. Promoted accountability and sportsmanship.
● Supported the head coach with any scheduling, travel arrangements, pre-game warm-ups, in game coaching assistance and maintaining the teams medical records.
Yogi Lala Jewelry: 30-07 steinway st Astoria, Ny 11103 — Jewelry Consultant
June 2021 - September 2021
● Provided personalized assistance to clients by helping them select jewelry based on their preferences, needs, and budget, achieving monthly sales targets.
● Demonstrated in-depth knowledge of various jewelry pieces, including diamonds, gemstones, precious metals, and designer collections, ensuring clients made informed purchasing decisions.
● Managed and tracked inventory levels, assisting with restocking and ensuring the store had the right mix of products to meet customer demand.
● Assisted with opening and closing procedures, cash register operations, and maintaining the overall cleanliness and security of the store.
● Built and maintained strong relationships with new and returning clients, offering tailored advice and creating a welcoming and professional shopping experience.
● Assisted with visual merchandising, ensuring the showroom was well-organized and aesthetically pleasing to attract and engage customers.
Chicken Shack: 95-05 63rd Dr Queens, Ny 11374 — Cashier November 2022 - Present
● Delivered excellent customer service by taking accurate orders, addressing customer inquiries, and ensuring a positive dining experience in a fast-paced environment.
● Promoted daily specials, upsold menu items, and recommended add-ons, contributing to increased sales and customer satisfaction.
● Worked closely with kitchen and front-line staff to ensure fast and efficient order preparation and delivery.
● Kept the cashier area clean and organized, following health and safety guidelines, and ensuring a tidy environment for both customers and staff.
● Addressed and resolved customer complaints or concerns quickly and professionally, ensuring a positive outcome and maintaining customer loyalty.
● Efficiently processed customer orders using point-of-sale (POS) systems, handling cash, credit, and mobile payment transactions.
● Ensured that orders were accurate and complete before serving customers, minimizing errors and improving customer satisfaction. EDUCATION
Information Technology High School: 21-16 44th RD, Long Island City NY, 11101 -
September 2018 - June 2020
Veritas Academy High School: 35-01 Union st Flushing NY, 11354 - September 2020 - June 2024
Laguardia Community College: 31-10 Thomson Ave, Long Island City, NY 11101
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September 2024 - Present
AWARDS
-8th grade CYO Girls Basketball Championship
-100 hours of Community Service Seal
-Got selected to create a mural for my school to be hung in the Museum of Modern Art
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