Megan King
******@***.*** 850-***-**** Crestview, FL
Professional Experience
Auto & Property Claims Adjuster
National General Insurance Company
Jan 2021 – Present
Remote
•Investigate, evaluate, and resolve complex auto claims, including total loss and liability disputes, while ensuring timely and fair settlements in line with policy and state regulations.
•Communicate directly with policyholders, third parties, attorneys, and vendors to manage claims from first notice to closure, maintaining high customer satisfaction scores.
•Processed EFT and check payments, submitted subrogation demands, and issued denials, RORs, and all legal documentation with accuracy and organization.
Client Support Specialist
Progressive Insurance
Mar 2018 – Jan 2021
Pensacola, FL
•Provided policyholders with prompt, empathetic support via phone, email, and chat related to claims, billing, coverage, and account management.
•Resolved escalated issues efficiently, collaborating with claims adjusters and underwriting teams to ensure timely and accurate service.
•Consistently met performance metrics related to call quality, response time, customer satisfaction (CSAT), and first contact resolution. Customer Care Coordinator
Passport America
May 2015 – Mar 2018
Crestview, FL
•Provided multichannel support, coordinated projects to install computer software products, modify/repair hardware and resolve technical problems and esclations.
•Accurately document customer interactions using CRM platforms and collaborate with internal teams to improve customer satisfaction and retention.
Education
Bachelor of Science in Business Administration
Florida State University
Jan 2012 – May 2015
Tallahassee, FL
Skills
CRM Tools & Ticketing Systems (Salesforce,
Zendesk, Freshdesk, LiveAgent)
Google Workspace, Microsoft Office, VoIP Sytems
Strong Verbal & Written Communication
Team Collaboration
Problem Solving
Conflict Resolution & De-escalation Techniques
Multitasking, Prioritization & Time Management
Attention to Detail
Professionalism and Empathy