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Support Specialist Claims Adjuster

Location:
United States
Posted:
July 08, 2025

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Resume:

Megan King

******@***.*** 850-***-**** Crestview, FL

Professional Experience

Auto & Property Claims Adjuster

National General Insurance Company

Jan 2021 – Present

Remote

•Investigate, evaluate, and resolve complex auto claims, including total loss and liability disputes, while ensuring timely and fair settlements in line with policy and state regulations.

•Communicate directly with policyholders, third parties, attorneys, and vendors to manage claims from first notice to closure, maintaining high customer satisfaction scores.

•Processed EFT and check payments, submitted subrogation demands, and issued denials, RORs, and all legal documentation with accuracy and organization.

Client Support Specialist

Progressive Insurance

Mar 2018 – Jan 2021

Pensacola, FL

•Provided policyholders with prompt, empathetic support via phone, email, and chat related to claims, billing, coverage, and account management.

•Resolved escalated issues efficiently, collaborating with claims adjusters and underwriting teams to ensure timely and accurate service.

•Consistently met performance metrics related to call quality, response time, customer satisfaction (CSAT), and first contact resolution. Customer Care Coordinator

Passport America

May 2015 – Mar 2018

Crestview, FL

•Provided multichannel support, coordinated projects to install computer software products, modify/repair hardware and resolve technical problems and esclations.

•Accurately document customer interactions using CRM platforms and collaborate with internal teams to improve customer satisfaction and retention.

Education

Bachelor of Science in Business Administration

Florida State University

Jan 2012 – May 2015

Tallahassee, FL

Skills

CRM Tools & Ticketing Systems (Salesforce,

Zendesk, Freshdesk, LiveAgent)

Google Workspace, Microsoft Office, VoIP Sytems

Strong Verbal & Written Communication

Team Collaboration

Problem Solving

Conflict Resolution & De-escalation Techniques

Multitasking, Prioritization & Time Management

Attention to Detail

Professionalism and Empathy



Contact this candidate