Ginger Presley
Maumelle, AR 573-***-****
********@*****.***
Edward Jones Branch Office Administrator
Detail-oriented professional with extensive experience supporting day-to-day business activities and operations while assisting in administrative functions. Excellent communicator with ability to build meaningful relationships with both external and internal customers. Adept at identifying root cause of issues and translating processes into clear and actionable steps. Reliable team member with effective interpersonal and organizational skills to establish professional ties with clients, colleagues, and senior personnel. Proficient with Microsoft Office Suite, insurance, finance and banking industry-specific software programs.
I am currently working temporary jobs for the Hughes Agency.
Professional Experience
Edward Jones Maumelle, AR May 2024 -Dec 2024
Branch Office Administrator
Provided support to financial advisor in managing the branch office, consulting with clients, and meeting regulatory expectations. Set clear expectations of our process with clients & prospective clients to share financial documents before their appointment. Deepened relationships with clients on a regular basis with each contact by asking them insightful questions & actively listen to better serve them. Leveraged relationships by partnering with estate attorneys, CPA's, & insurance providers for comprehensively addressing financial goals.
Walgreens Maumelle, AR Sept 2022–May 2024
Beauty Consultant
Award winning professional who took care of customers’ beauty, skin care & wellness needs along with maintaining an organized, clean department.
Edward Jones Columbia, MO Nov 2014 – Sept 2022
On-Call Branch Office Administrator
Provided support to financial advisor in managing the branch office by tending to clients and meeting regulatory expectations. Coordinated and managed appointments, meetings, and conference room schedules to prevent duplicate bookings. Tracked and replaced office supplies to avoid interruptions in standard front office procedures. Created and updated records and databases with personal, financial, and other data. Created charts and graphs to demonstrate client’s current holdings. Answered client’s questions and concerns regarding ongoing services.
American Family Insurance Columbia & Fulton, MO Jan 2009 - Nov 2014
Licensed Customer Service Representative
Delivered excellent customer experience for potential and existing customers. Scheduled appointments, prepared and shared expense reports, spreadsheets, documentation, and correspondence. Responded to customer inquiries regarding coverage, billing, claims, and products by following established agency processes and procedures. Estimated and quoted policy premiums complying with underwriting guidelines.
Additional Experience
*Auto Underwriting Service Assistant - State Farm Ins. * Compliance Dept - MEM * West Jr. High Media Clerk * Law Office Assistant
Education & Credentials:
Commissioned Notary for the State of Arkansas
* Master of Business Administration, William Woods University * Bachelor of Arts (BA), Psychology, NE Louisiana University