Quality Assurance Software Tester

CATHERINE A. BROOKS

SOFTWARE QA ENGINEER

727-***-**** ROTONDA WEST, FLORIDA ***********@*****.*** Objective Seeking an opportunity to contribute to engineering teams' excellence by utilizing strong problem-solving skills and advanced bug detection and resolution knowledge. Skills & abilities Professional in software engineering domain with extensive experience in software testing and quality assurance. Known for driving testing initiatives that enhance software functionality and reliability. Highly collaborative team member focused on delivering results and adapting to changing project needs. Proficient in test automation, defect tracking, and root cause analysis.

• Defect tracking • Debugging

• JIRA Qmetry/Xray • Confluence

• Load testing • Test scripts and diagnostics

• Automation tools • System verification

• Selenium • Cross-browser testing

• Test case development • Troubleshooting and resolution Experience EMSITE SOLUTIONS

SENIOR QUALITY ASSURANCE JUNE 2024 -

As a QA engineer for Quality Assurance, Lead the team, mentor team members, develop, implement and document QA process along with updating the company’s construction website. My roles included the following tasks:

• Evaluates & executes procedures to ensure software meets established quality standards

• Verified website accessibility with SiteImprove and WAVE standards

• May lead and direct the work of projects and/or others

• Responsible for planning and managing tasks across multiple projects

• Contributes to moderately complex aspects of a project

• Develops and writes testing scripts & plans to ensure that software functions as expected

• Verified fixes, Isolates, reproduces, and tracks defects

• Documents testing according to required procedures

• Communicates with team members about test status and issue resolution

• Solid knowledge in software development lifecycle and quality assurance methodologies

• Work is generally independent and collaborative in nature

• Expected to participate in process improvement and quality assurance stand EDGEWATER FEDERAL SOLUTIONS

QA Lead Engineer/ Business Analyst May 2023 – June 2024 Led the QA team and gathered requirements for the Enablon Project that focused on the ESHield Application, a Risk & Compliance, Engineering & Operations, and EHSQ & Sustainability, and the corporate website within an agile-scrum environment using Kaban framework performing the following tasks:

• Gathered Business and Technical Requirements from stakeholders

• Documented & updated User Stories within JIRA

• Attend Daily scrum meetings and provide updates

• Interact with developers on various teams to resolve issues/enhancements

• Developed, maintained, and executed scenario test causes for the application and scrum team in both SharePoint and in Azure DevOps.

• Performed functional and regression tests for the Enablon Project.

• Maintained the Occupational Health (OH) - Restrictions, Accommodations, inspections, checklists within our portion of the application to ensure that safeguards were covered during functional and user acceptance testing.

• Develop, execute and maintain test plans and cases utilizing SQL and Azure DevOps

• Tracked and updated defects within Tracks and Service Now for the Enablon Project.

• Utilized NetSuite Workflows for to validate task and approval process workflows. WYNRIGHT

QA Engineer II September 2021 – May 2023

A member of the QA team for the Wynsoft Web application, a proprietary application supporting Wynright’s intelligent material handling system. My role involved:

• Developing, executing and maintaining test plans and test cases.

• Setup, performed, and validated user acceptance testing for web application by running SQL scripts and TEMO Stored Procedure scripts to ensure data integrity was maintained.

• Worked with Katalon test case and automation

• Reported and tracked defects within TFS and DevOps

• Led the QA team by creating QA planning, initiation and execution.

• Determine testing requirements, developed and reviewed scripts for positive & negative test scenarios

• Performed testing on material handling warehouse conveyor equipment software systems.

• Review BRDs and created test cases based off of the BRDs.

• Performed Project management task on one-time projects managing QA personnel, QA Planning and execution

• Created and maintained Project dashboards via Azure/DevOps

• Developed, execute and maintain automated test cases. MAD MOBILE

Senior Quality Assurance Lead / Business Analyst August 2016 – September 2021 A senior member of the QA team for a mobile retail product that was innovative in providing a mobile point-of-sale (mPOS) solution to increase the customer experience by detaching from the traditional fixed point-of-sale (fPOS) and increasing profitability for the retail client. My role included the following tasks:

• Performing parity testing for the mPOS solution on mobile devices on both iOS and Android devices to match the fPOS functionality.

• Verified website accessibility with SiteImprove

• Creating, Testing, and Maintaining Customer Test Data within Salesforce to support the CRM functionality of the product.

• Utilized Jira as the project management tool for bug and defect management.

• Developed, executed, and maintained test plan and test cases, and user acceptance testing utilizing TestRails and QMetry / Xray.

• Performed QA for eCommerce websites.

• Gathered and reviewed business requirements

• Documented and updated User Stories within JIRA

• Created How-to documents

• Mentored and Trained new and/or Junio QA analysts

• Utilized Confluence, Knowledge of Google emulator, Chrome dev tools, API’s, Github, Mobile testing on multiple device operating systems & platforms.

• Determine testing requirements, developed and reviewed scripts for positive & negative test scenarios.

• Project management/QA Lead with one-time projects managing QA personnel, QA Planning, initiation, execution and monitoring in SCRUM.

• Coordinate QA projects as needed.

• Interact with development, PMs and AMs to discuss requirements and defects.

• Develop, execute and maintain automated test cases with various tools JIRA, Qmetry/Xray, Test Rails, Katalon.

• Used test automation with Selenium, SOAP UI.

• NetSuite – eCommerce, Inventory Management, Fulfillment, Payment, Sales/Orders to payment process, Customer relationship management (CRM). CATALINA MARKETING

Senior Quality Assurance Engineer / Business Analyst June 2015 – August 2016 As a QA/BA engineer for the Product Information Management (PIM) application. My roles included the following tasks:

• Design, Develop, execute and maintain test plan and test cases, scenarios and defined cases for functional, system integration, and user acceptance testing utilizing ALM.

• Coordinate QA projects as needed.

• Knowledge of Agile Methodology and software development of monthly and weekly releases.

• Actively participate in Agile Scrum Ceremonies.

• Documented and updated User Stories within JIRA QMetry and XRay

• Created How-to documents

• Mentored and Trained new and/or Junior QA analysts

• Reported and track software application defects within JIRA.

• Worked with Jenkins, Amazon S3, DHC and/or Postman, SQL /MySQL.

• Performed test against back-end APIs.

• Gathered and Determined testing requirements, developed and reviewed scripts for positive & negative test scenarios.

• Experience with Product Information Management (PIM).

• Test/modify website via WordPress.

• Communicated and Interact with Product Owners, Business Analysts, SME’s, Project Managers, Development teams and QA Engineers.

• HP testing tools (ALM, HP Quality center, QTP).

• Salesforce – eCommerce, Customer data & communication, Sales Preference, Marketing.

• Utilized Test Simulators.

SUNCOAST SOLUTIONS

Quality Assurance Engineer October 2014 – June 2015 As a QA engineer for the Product Information Management (PIM) application. My roles included the following tasks:

• Design, develop, execute & maintain test plan & test cases, scenarios & defined cases for functional, system integration, & user acceptance testing utilizing Microsoft Test Manager 2010 (MTM) & TFS

• Report and track software application defects within TFS 2010

• Knowledge of Agile Methodology and software development of monthly and weekly releases

• Actively participate in Agile Scrum Sprints, attend daily Scrum and Standup team meetings

• Determine testing requirements, developed and reviewed scripts for positive & negative test scenarios

• Communicate and Interact with Product Owners, Business Analysts, SME’s, Project Managers, Development teams and QA Engineers

• ICD 9 and ICD10 research and testing

• Medical Administration Record (MAR) research and testing

• Evaluate and test new or modified software programs, Evaluate development procedures

ACCLARIS INC

Quality Improvement Analyst (Team Lead) October 2013 – October 2014

• Create and enhance test control criteria for corporate internal audits

• Perform monthly, quarterly, semi-annual and annual Claims Processing departmental audits

• Review audit evidence gathered and document audit findings

• Provide team members guidance with updating the departments controls

• Verify processes & procedures are followed & documented via corporate ticketing system (JIRA), Qmetry/XRay

• Review and approve change control procedures prior to being released to production

• Research and document change improvements

EMASON INC.

Senior Quality Assurance Analyst / Business Analyst October 2011 – October 2013

• QA Team Lead - Coordinate QA projects as needed

• Azure/DevOps, mobile applications iOS and Android (tablets)

• Utilizing Microsoft Test Manager 2010 & TFS 2010 (MTM) and HP testing tools (ALM, HP Quality center, QTP)

• Documented and updated User Stories within JIRA Qmetry and XRay

• Gathered and reviewed business requirements from stakeholders

• Created How-to documents

• Mentored and Trained new and/or Junior QA analysts

• Attend daily scrum meetings and provide updates

• Functional Regression testing and User Acceptance Testing

• Agile testing\developing techniques

• Finance Industry, Medical Industry and Legal Industry Process and Workflow Automation

• Developed & audited complex test plans based on analysis of specifications & functional requirements

• Process and Workflow Automation Software – Clarifire

• Participate in SCRUM \ Agile framework

• Perform black box testing, functional, regression, application and performance testing.

• Ad Hoc testing, Baseline testing, Client acceptance testing

• SQL / MySQL Knowledge and Introduction to .NET technology and Web-based testing

• Write and execute thorough test plans, edit and revise documentation

• Analyze program test(s) to detect errors or interruptions in the program

• Test software application for dependability

EMASON INC.

Software Support Representative October 2010 – October 2011

• Provide application and troubleshooting assistance of the Clarifire application

• Analyze user request to determine possible issues

• Provide resolutions to client issues/request

• Follow-up with clients regarding outstanding issues

• Acquire a complete and comprehensive understanding of the application

• Test updates/changes to determine satisfactory results prior to sending response to the client

• Create documentation relating to processes

• Train new support representative

Technologies • QP ALM

• QMetry / XRay

• WordPress

• Salesforce • Product Information Management (PIM)

• Amazon S3 • Jenkins, Bitbucket, Github

• MTM (Microsoft Test

Manager)

• SCRUM \ Agile framework

• NETSUIT - Process and

Workflow Automation

• Visio, SQL,.NET and HTML/XML

• Azure/DevOps • Tricentis Test Management

• JIRA & Confluence • Cyberduck (SFTP tool)

• Katalon & Selenium

automation software

• Postman

• Site Improve and WAVE

(website accessibility)

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Education UNIVERSITY OF TEXAS, ARLINGTON

Arlington, Texas May 1995 BA in Communication and Administration

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