Account Manager Customer Service

DANIEL CUSTER Lincoln, NE *******@*****.*** 402-***-****

CLIENT AND ACCOUNT MANAGER www.linkedin.com/in/dan-custer

Client Experience Manager Consulting

Successful Business Consultant with a unique expertise in aligning financial and business goals with specific sales programs. Adept to apply a strategic mindset perspective to the development, enhancement, and implementation processes. Reputation as an impactful partner to executive leadership with a strong ability to apply innovative approaches to building highly productive teams. Effectively forming internal, cross-functional, and external relationships, working with business partners to define client needs, devise actionable strategies, and build agreement. Leverage strong experience to identify and introduce critical solutions based on changing business and selling needs while applying problem-solving skills to overcome challenges.

Organizational Leadership Client Relations Strategic Planning Analysis Needs Assessment Project Management

Professional Experience

KZVALVE - IDEX CORP ACCOUNT MANAGER August 2023 to October 2024

Proactively manage a portfolio of accounts across several industries.

Be the first point of contact for clients to address needs and problem resolution. .

Communicate regularly with clients advising of product innovations to reduce cost and lead time.

Developed a tool to assist the Account Management team in identifying and converting discontinued parts into active parts currently available to meet client needs.

STATE FARM CLAIMS SPECIALIST – HCCS STEWARDSHIP September 2022 to August 2023

Be the first point of contact with insureds, explain coverage, and help through the claims process.

Handle incoming/outgoing calls in an effort to move claims toward completion and other assigned daily work.

REI CUSTOMER SERVICE SPECIALIST April 2022 to September 2022

Responsible for the account management of REI’s largest client including but not limited to 24/7 sales and technical support, inventory management, and customer relations.

Lead Customer Service staff of four in daily execution of various activities.

INSIDE SALES 2019 – 2022

Working with school districts in the Northeast and Southeast states of the country to provide superior products and customer support through mobile video surveillance on school buses.

Utilize cold calling skills to introduce, gather information, and build long-lasting relationships with transportation directors, superintendents, and business administrators of school districts to achieve aggressive sales goals.

Schedule and conduct video conference webinars to demonstrate products and services to gain interest and trust.

PAYPAL BUSINESS DEVELOPMENT SPECIALIST 2017-2019

Built a new team that managed marketing concepts prior to rolling them out to the sales team; successfully developed a procedure that streamlined the sales cycle.

Piloted a new version of Salesforce CRM software, closely working with software specialists to add and remove features, and modify functionality: software was rolled out to the sales department ahead of schedule while increasing efficiency.

Collaborate with new merchants, understanding and recognising specific business needs while aligning them with PayPal’s personalised payment solutions.

LEAD QUALIFICATION & SALES DEVELOPMENT SPECIALIST 2016-2017

Research and provide high quality leads to the North America Telesales, Braintree, Large Enterprise and, Partner Sales Teams, successfully utilising internal and external resources.

Evaluate critical data from multiple sources, qualifying leads for conversion to sales.

Define and support departmental processes and procedures, managing projects of varying scope and complexity.

ACCOUNT EXECUTIVE 2014-2016

Play a key role in leading a diverse team, consistently reaching 85% acquisition rate and live-to-site ratio.

Secure new business accounts, identifying merchant needs while delivering customised processing solutions.

JENCYN MEDICAL SUPERVISOR – SALES, DOCUMENT RETRIEVAL & CUSTOMER SERVICE 2011-2014

Manage a staff of 12 sales representatives, eight document retrieval and two customer service employees.

Create relationships to enhance recruitment, partnering with key clients to manage new opportunities and business prospects.

Provide training and development including interviewing, hiring/selection procedures, and performance reviews.

Implement new processes resulting in increased sales and employee satisfaction.

Additional Career Successes

HABERFELD ASSOCIATES, Consultant RITCHIE BROTHERS AUCTIONEERS, Lien Search BANK ONE, Branch Manager

Education & Professional Development

Business Administration, Bachelor of Science UNIVERSITY OF NEBRASKA

Associate Degree in Business McCook Community College, McCook, NE

Technical: Microsoft Office Salesforce CSM Access Eloqua

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