Los Angeles System Administrator

Pamela Givens

*********@*****.*******.*** 323-***-**** Los Angeles, CA

Professional Summary

Detail-oriented and security-focused System Administrator with over 5 years of experience supporting enterprise IT environments across healthcare, media, education, and retail sectors. Proven track record in managing Windows Server infrastructure, performing compliance audits, configuring remote access (RDP tunneling), and developing custom automation tools using PowerShell and Python. Skilled in supporting Microsoft 365, Azure AD, Jamf, Splunk, Cisco Meraki, and Intune. Adept at providing frontline technical support, handling encryption key recovery, and maintaining legal hold integrity across user environments.

Professional Experience

2DG Solutions - System Security Administrator

Remote July 2023 – Present

Managed Windows Server infrastructure using N-able and N-sight RMM platforms for server health monitoring and privileged access control.

Accessed cloud-hosted servers via N-sight for Splunk-based auditing, system reboots, and log analysis.

Configured and supported RDP tunneling for remote users to securely access on-premises desktops from personal endpoints.

Developed a Python GUI application using Microsoft Graph SDK to extract device audit logs, MFA configurations, and compliance reports from Intune and Azure AD.

Wrote PowerShell scripts to automate M365 device compliance checks and group membership reporting.

Managed encryption key recovery for macOS using Jamf and supported legal hold user environments across platforms.

Completed ongoing cybersecurity awareness training and simulated phishing testing through KnowBe4.

Universal Music Group - System Administrator

Los Angeles, CA April 2022 – July 2023

Migrated 100+ Windows Server 2012 environments to AWS-hosted Windows Server 2016 and Linux instances.

Created and managed EC2 instances, security groups, tags, EBS volumes, and storage configurations using AWS Management Console and CloudWatch.

Used PowerShell to add servers to groups, initiate drives, and monitor logs.

Collaborated on global project timelines using Microsoft Project, Excel, and Time Buddy for scheduling across global teams.

Supported system health tracking, performance monitoring, and alerts through CloudWatch.

Estée Lauder - Field Engineer

Los Angeles, CA April 2021 – March 2022

Provided end-user support for Windows and macOS, including reimaging, printer configurations, and domain join processes.

Managed onboarding, including user authentication, group placement, and Active Directory domain registration.

Configured Cisco wireless controllers, access points, and supported Wi-Fi optimization using 7Signal.

Cleaned up legacy printers and onboarded new network printers via server configurations.

Used ServiceNow for IT ticketing and asset lifecycle management.

Supported Jamf for macOS recovery key access and encryption management.

Molina Healthcare - Desktop Engineer

Long Beach, CA April 2020 – April 2021

Provided Tier 2 support for account unlocks, password resets, mapped drives, and profile access.

Configured Cisco Meraki routers through a management portal by assigning preconfigured templates for intranet access based on role.

Supported Cisco IP phones, provided front-end Outlook support, and removed or updated 2FA assets for user authentication.

Removed outdated assets via the Microsoft portal and supported legal hold data access for compliance.

Delivered desktop encryption support and BitLocker key retrieval.

Robert Half - Service Desk Technician

Los Angeles, CA April 2019 – April 2020

Maintained endpoint support for multiple clients including Molina Healthcare and Unified School District.

Transitioned workstations for remote use during COVID-19 using Cisco Meraki, RDP, and Cisco IP phone setups.

Provided support for password resets, profile rebuilds, driver updates, printer setups, and Active Directory group membership assignments.

Delivered BitLocker and Jamf encryption key support.

Geek Squad - Technical Support

Los Angeles, CA 2018 – 2019

Delivered remote troubleshooting and end-user support for hardware, software, network connectivity, and system updates.

Resolved ticketed issues related to software configuration, Windows updates, and peripheral device setup.

Documented all support interactions using internal support tools and followed escalation procedures.

Verizon - Technical Support

Los Angeles, CA 2015 – 2018

Promoted from customer service to Tier 1 tech support for mobile services.

Resolved service transfer requests and conducted billing investigations using Verizon’s internal data analysis tools.

Advised customers on data usage patterns and helped recommend appropriate plan upgrades.

Provided mobile device troubleshooting and multi-carrier escalation support.

Education & Certifications

Bachelor of Science in Information Technology – University of Phoenix

Advanced Cybersecurity Certification – University of Phoenix

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