Customer Service Business Analyst

Trae Starnes

828-***-**** · **********@*****.***

Concord, NC 28027

BUSINESS MANAGEMENT & ANALYSIS

Highly organized and self-motivated team lead with excellent communication and interpersonal skills. Strong skills in resource management, strategic planning, and quality assurance while leading projects within tight deadlines and tight budgets. Proficient in office operations, administrative support, and customer service. KEY COMPETENCIES

Contract negotiation

Deadline management

Cost-benefit analysis

Report documentation

Critical thinking skills

Excellent communication skills

Strong interpersonal skills

Proactive and self-motivated

Exceptional organizational skills

PROFESSIONAL EXPERIENCE

Retail Solutions Unlimited

Business Analyst

July2023 – Present

Responsible for the high-quality customer service and rapid delivery of products to our global customer base. Duties include itemizing and evaluating stock, and safe storage of inventory, Fulfilling specifics of daily orders, ensuring packages are weighed, accurately labeled and packaged properly according to their contents. Generating relevant shipping and label paperwork. Overseeing dispatch for delivery. Victory Builders

Project Manager

January 2023-July 2023

Leveraged strong planning and organizational skills to support projects in the end-to-end residential construction company. Devised plans and schedules and communicated clear direction to internal teams for concurrent projects to meet established deadlines. Utilized strong interpersonal, contract negotiation and time management skills to resolve challenges between internal and external parties. Traveled between project sites ensuring a high-quality product with team efficiency. Craftmaster Furniture

Warehouse Manager

September 2021- January2023

Oversaw warehouse job functions to meet on time delivery needs. Directed daily activities and workload for warehouse team to achieve output goal requirements. Maintained accurate record of all transactions using automated systems. Guided loading and unloading of goods, always maintaining safety standards. Tracked inventory levels on a regular basis utilizing bar coding systems and cycle counting processes.

Mooresville Spinners

Baseball Coach

June 2023-Present

In this paid leadership role, built and manage coaching staff to mentor aspiring college players to improve physical and mental performance. Evaluate players strengths while prescribing techniques and warm-ups to improve individual and team performance. Assembled a staff that coaches and mentors’ younger players providing knowledge of conditioning, mechanics, and strategies of the game. Trae Starnes Page 2

828-***-**** · **********@*****.***

Construction Laborer

Self-Employed

May 2019-September 2021

Completed demolition, excavation, and site preparation. Installed pipes, cable lines and other underground utilities with backhoes or bulldozers. Operated hoisting devices such as winches and cranes to lift heavy objects onto roofs or other high places. Repaired existing structures by replacing broken boards and shingles. Maintained cleanliness of work site by removing debris and trash. Placed concrete forms and poured concrete into them to create foundations for buildings. Proficiently operated construction equipment such as jackhammers, drills, and saws. EDUCATION & CERTIFICATIONS

Bachelor of Science

Health Administration

University of North Carolina at Charlotte

Associate of Science

Health Systems Management

Catawba Valley Community College

Forklift Certification

Heavy Equipment

EXTRACURRICULAR ACTIVITIES

Special Olympics Volunteer

Taylorsville, NC

Summer Food Drive

Stony Point, NC

Athlete-Baseball

University of North Carolina at Charlotte 2019-2021 Catawba Community College 2017-2019

Alexander Central High School 2014-2017

Alexander Cougars Travel 2007-2014

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