Client Success Manager

Ammar Mansour

Chicago, IL • 708-***-**** • **************@*****.***

Professional Summary

Customer Success professional with 5+ years of experience in B2B SaaS, logistics, and operations, specializing in client onboarding, relationship management, and software implementation. Adept at leading cross-functional collaboration and driving customer satisfaction, retention, and growth. Proven success in managing complex accounts and resolving technical challenges in fast-paced, dynamic environments. Certified in Google Analytics and fluent in Arabic and English. Professional Experience

Regional Manager (Remote)

West Philly Dentists – Philadelphia, PA

Nov 2024 – Present

● Managed operations for multiple healthcare locations, aligning business strategy with patient satisfaction and retention initiatives.

● Analyzed performance metrics to reduce costs by 15% and boost client retention by 89%.

● Collaborated with marketing and analytics to identify optimization opportunities and open two new clinics within a year.

Client Success Manager

Uber Freight – Chicago, IL

Feb 2022 – Oct 2024

● Oversaw a portfolio of 220+ logistics clients, guiding them through the full customer lifecycle from onboarding to renewal.

● Led tailored onboarding sessions and platform training, accelerating customer activation and improving satisfaction scores.

● Acted as a trusted advisor, addressing customer needs, identifying upsell opportunities, and reducing churn by 35%.

● Collaborated with Sales and Product teams to refine onboarding processes, resulting in a 25% faster ramp-up time.

● Delivered performance insights using Salesforce and Tableau, influencing account expansion and software adoption.

Operations Manager / Dispatcher

Cadence Premier – Joliet, IL

May 2020 – Jan 2022

● Dispatched and coordinated logistics for 30+ trucks including dry vans, reefers, and flatbeds, across regional and long-haul routes.

● Tracked and maintained compliance, scheduled shipments, optimized routing, and supported driver onboarding.

● Built strong broker relationships and standardized dispatch procedures to streamline communication and reduce delivery delays.

Skills

● Customer Onboarding & Success Strategy

● Client Retention & Relationship Management

● SaaS Implementation & Product Training

● Cross-Functional Project Leadership

● Data-Driven Decision Making

● Salesforce, Tableau, Monday.com, Zendesk

● Webinar & LMS Tools (Zoom, Google Meet, Skool)

● Freight & Logistics Coordination

● Google Analytics Certified

● Fluent in Arabic & English

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