Enrollment Specialist Customer Service
Resume:
H
Dyon Howard
*************@*****.***
Tamiment, PA 18371
Summary
Ambitious Enrollment Specialist with exemplary listening and communication skills. Adept at planning, organizing and facilitating enrollment process. Dedicated to keeping customers happy and maximizing employee participation. Communicated effectively via telephone, email and in person with prospective customers. Updated, entered and reviewed customer data. Understood and thoroughly explained services provided to customers and potential customers.
Skills
●Strong attention to detail
●Agility to learn in fast-paced environment
●Strong customer service ethic and dedication
●Call etiquette
●Communication
●Insurance Knowledge
●Medicare knowledge
●Natural leadership skills
●Research and resolution
●Relationship building
●Team collaboration
Experience
Enrollment Specialist
Assurance IQ, a subsidiary of Prudential Financial/ Apr 2022 to Current
●Assist with pending Medicare and Health applications.
●Present potential solutions to resolve outstanding requirements.
●Identify high risk applicants and proactively refer them to the retention team.
●Meet new business production goals and objectives as established.
●Utilize the established communication and sales process.
●Meet goals and metrics as established and created by the team.
●Follow compliance guidelines.
●Adhere to work schedule consistently.
●Conform to and abide by the procedures, rules, and requirements of Assurance, including any and all regulatory bodies.
Member Advocate / Remote
Englewood, CO
United Health Group, Optum/ Jun 2021 to Apr 2022
●Function in client facing capacity in order to provide real-time support in assisting members through benefit verification inquiries and eligibility requirements per CMS guidelines
●Efficiently researched prescription costs and assisted members with enrollment applications in order to positively impact the customer experience while maintaining HIPPA compliance standards at all times
●Proactively worked through periodic technical issues impacting the business needs while completing claim forms for carrier denials and other customer inquiries.
Marketing Specialist
Spring Hill, FL
Janek Services, LLC/ Feb 2012 to Current
●Part-time venture in a fast-paced start-up environment, managing marketing efforts and processes
●Develop clear, concise and visually appealing virtual presentations of products and services.
Damage Recovery Specialist
Gainesville, FL
Enterprise Rent A Car, Morgan/ Jun 2009 to Feb 2012
●Contributed to making the company solvent, by recovering losses driven by customer claims
●Utilized effective communication and negotiation skills while communicating with a variety of insurance company personnel and underwriters.
Remote Customer Service Rep
Ocala, FL
Allstate Insurance/ Feb 2007 to Jun 2009
●Responsibilities:
●- Utilize excellent phone etiquette to handle customer inquiries, resolve complaints, and provide information promptly and accurately.-
●Conduct outbound calling to engage with customers, upsell products/services, and enhance overall customer satisfaction.
● Perform data entry tasks efficiently to update customer records and maintain accurate information.
●Demonstrate strong sales skills to promote products/services and meet upselling targets.
Licensed P&C Enrollment Rep
Gainesville, FL
Nationwide Insurance/ Nov 2005 to Feb 2007
●Received underwriting approvals after accurately completing applications for insurance coverage
●Drove client retention by increasing savings opportunities and identifying premium discounts
●Cultivated lasting professional relationships, which created continuous client referral streams within the community
●Reviewed coverage plans and strategic initiatives, determining how best to align new offerings with business goals.
Education and Training
Business Administration
Santa Fe College Jul 2005
Gainesville, FL
Certifications
●FFM Assister Certification, CMS
●Florida 215 License, Pursuing
●FL-220, Previously held
Personal Information
Title: Medicaid, Medicare & ACA Consultant
References
References furnished upon request.
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