Customer Service Office Administrator

Beatriz Salcedo

********@*****.*** 520-***-**** Scottsdale, AZ

Professional Summary

Experienced Office Administrator with over twenty years in administrative support, office coordination, and customer service—primarily in healthcare and technical settings. Skilled in handling quotes, purchase orders, scheduling, vendor coordination, and cross-department communication. Bilingual in English and Spanish with a proven ability to lead teams and ensure smooth daily operations. Seeking a leadership role in office or administrative management.

Core Skills

- Office Management & Team Leadership

- Purchase Orders & Quote Management, Shipping & Logistics

- Patient Scheduling Insurance Verification & Pre-Surgical Authorization

- Administrative Coordination, Workflow Optimization and Daily Operations Support

- Customer Service Excellence

- Vendor & Supply Chain Coordination & Inventory Support

- Medical Office Coordination, Medical Records & Case Management

- Bilingual Communication (English/Spanish)

- Microsoft Office, Outlook, Excel

- Certifications: 8395 Certified, CPR/AED/First Aid Certified, Level One Fingerprint Clearance

Professional Experience

Marktech International Inc USA — Administrator

Phoenix, AZ July 2024 – 2025

- Supported Project Manager and Interconnection team with all administrative functions.

- Collected vendor quotes and managed creation of purchase orders, requests, and work orders.

- Maintained PO logs and coordinated delivery timelines with purchasing and billing departments.

- Assisted administrators across departments to support collaborative operations.

- Earned 8395 Certification.

Psychological Pathways — Front Office Administrator

Phoenix, AZ June 2023 – June 2024

- Coordinated appointments, meetings, and staff travel logistics.

- Managed front desk operations and enhanced client experience.

- Interpreted and translated for Spanish-speaking clients and staff.

Castle Biosciences — Clinical Services Coordinator

Phoenix, AZ February 2020 – June 2023

- Oversaw patient sample documentation and maintained chain of custody.

- Supported Cancer research lab operations, data integrity, and billing system integration.

Arizona State Urology — Patient Specialist / Surgical Insurance Coordinator

Phoenix, AZ November 2018 – February 2020

- Verified insurance eligibility and authorizations for surgical procedures.

- Registered patients and managed scheduling.

Arizona Institute of Urology — Front Office Team Leader

Tucson, AZ June 2015 – November 2018

- Supervised front office staff and streamlined daily workflows.

- Maintained medical records and ensured availability of essential medical supplies.

Education

Sunnyside High School, Tucson, AZ

High School Diploma

Brooks College, Long Beach, CA

Associate of Arts, Fashion Merchandising

Arizona Center of Design College

Associate of Arts, Graphic Design

University of Arizona Extended, Tucson, AZ

Certificate: English to Spanish Translation

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