Fort Lauderdale Customer Service

Marcus Roach

Ph: 952-***-**** Email: ************@******.***

Work Experience:

Frito-Lay -Warehouse Associate

Fort Lauderdale, FL 2/2024- Present

• Received, sorted, and stocked incoming inventory using handheld scanners and warehouse management systems.

• Picked and packed orders accurately for shipment, meeting daily productivity and accuracy goals.

• Operated forklifts and pallet jacks to move heavy items and organize warehouse space efficiently.

• Conducted regular inventory checks and assisted with cycle counts to maintain stock accuracy.

• Maintained a clean, organized, and safe work environment in compliance with company policies.

• Collaborated with team members and supervisors to meet shipping deadlines and improve workflow.

Howard’s Paving Company – General Laborer / Crew Member Fort Lauderdale, FL 9/2015 – 2/ 2024

• Assisted with asphalt paving operations, including surface preparation, equipment handling, and site cleanup.

• Followed OSHA safety guidelines and used protective equipment to maintain a safe work environment.

• Transported materials and tools, maintained inventory, and ensured equipment readiness.

• Worked collaboratively to complete projects on time and to specification.

• Performed basic maintenance on tools and machinery to ensure functionality.

• Picked and packed orders accurately for shipment, meeting daily productivity and accuracy goals.

• Operated forklifts and pallet jacks to move heavy items and organize warehouse space efficiently. Checkers – Cook / Drive-Thru Attendant

Fort Lauderdale, FL 6/2012- 9/2015

• Prepared a variety of menu items quickly and accurately, following food safety and sanitation standards.

• Maintained a clean and organized kitchen and work area, ensuring compliance with health regulations.

• Operated the drive-thru window, managing high-volume orders with efficiency and accuracy.

• Handled cash, credit, and mobile transactions using POS systems, balancing drawers at the end of shifts.

• Delivered friendly, attentive customer service and resolved issues to ensure a positive guest experience.

• Trained new team members on kitchen procedures, safety protocols, and customer service best practices.

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