Learning Management System Administrator, Instructional Des. & Del.

STEPHEN J. ROSE

Chicago, Illinois ***** 847-***-**** **********@*****.*** www.linkedin.com/in/steve-rose-7a92194/ SUMMARY

A dedicated and goal-oriented senior system administrator, with vast expertise in learning systems implementation, long-term system management, curriculum design and development, and facilitation. Utilizes outstanding interpersonal and communications skills to guide and direct teams and liaise with key stakeholders. A diligent and driven top performer, who develops and implements learning and performance support solutions for domestic and multinational organizations. Learning Management System Administration ● SharePoint Administration ● eLearning Content Development Facilitation ● Instructional Design ● Technical Writing Legal and Compliance Training ● Vendor Management ● Project Management EXPERIENCE

ABBOTT RAPID DIAGNOSTICS, Lake Forest, Illinois

Senior Specialist LMS, 2007 - 2024

Managed a team of three in the implementation, adoption, maintenance, and support for two Learning Management Systems

(LMS):

Implementation

2007 Mzinga LMS.

2015 Cornerstone LMS (CSOD)

Integrated HRIS (Workday) and DMS (Oracle Agile PLM) workflows with Cornerstone LMS.

Initial Quality system validation documentation and execution as required by the FDA.

Learning content integrations with multiple vendors over time including: Skillsoft, Lynda.com, LinkedIn Learning, and UL Solutions (safety certification company).

Adoption

Worked with content creators to develop SCORM eLearning courses for Corporate Compliance, Nursing continuing education, and IT custom software training.

Developed, trained, and supported over 200 site administrators and Global Service Desk techs in using, troubleshooting, and supporting CSOD LMS for their respective purposes.

Supported Sales training team with Onboarding, Product Roll-Out, Product Knowledge Certification, Continuing Education

Provided Instructional Design support to content creators.

Technical writing: Instructions, Knowledgebase, Validation.

Provided consulting for how to leverage the LMS and structure learning programs. Maintenance

Created, maintained, and distributed monthly, quarterly, and annual reporting to leaders in Legal & Compliance, HR, and Learning & Development.

Worked with IT to maintain SSL certificates.

Managed LMS quarterly releases to include system Validation testing & documentation.

Assisted in data migration and decommissioning of old training systems. Support

Provided Level 2 & 3 support for Site Administrators & Users.

Worked with vendor to resolve complex issues.

Participated in Cornerstone’s LMS “Ask and Expert” program. Stephen J. Rose, Page 2

ADDITIONAL EXPERIENCE

KIRKLAND & ELLIS / APEX SYSTEMS, Chicago, Illinois Document Management System Rollout Team (contractor), 2004 Installed and ran detailed QA for the firm’s first DMS. Installed Windows and virus update packages. Removed ad/spyware. GARDNER CARTON & DOUGLAS, Chicago, Illinois

Technical Support Analyst – Level 2, 2000 - 2003

Help Desk technician responsible for 560 staff member user community in all software used at the firm. Provided support via phone and user workstations. Worked closely with Applications Development staff and Bowne’s Network and Hardware staff in creating and maintaining the firm’s computer usage and maintenance standards. Served as interim Help Desk Lead for six months. CO-COUNSEL, Chicago, Illinois

Training & Help Desk Manager, 1996 - 1999

Responsible for training users nationwide (15 offices) in a front & back-office UNIX based proprietary database. This included creating, delivering, and evaluating training classes. Wrote Software Manual, Quick Reference Cards, “Cheat Sheets”, procedure documents, and usage memos. As part of roll-out project team, worked as liaison with software programmers to develop system functionality based on user’s requirements. Managed nationwide help desk staff serving 200 users for all software used. Also responsible for network and database maintenance, technical duties for setting-up end-user hardware, printing, and network connections.

EDUCATION

ILLINOIS STATE UNIVERSITY, Normal, Illinois

B.S., Acting & Directing

PROFESSIONAL DEVELOPMENT

Mastering the Principles of Project Management, Quinlan School of Business Executive Education, Loyola University, 2013 Building Business Acumen, Acumen Learning, 2013

COMPUTER SKILLS

Command Microsoft Office 365, Microsoft Teams, SharePoint, Cornerstone On Demand – Core & Learning modules Usage Workday HRIS, Cornerstone On Demand – HR & Performance modules, Articulate Storyline, Lectora, Goldwave audio editor, Adobe Captivate, Photoshop, Camtasia, Snagit

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