Administrative Support Assistant

KHADIJAH WILLIS

**** ****** ** ******** ** ***** · 708-***-****

***************@*****.***

Dynamic and results-oriented business professional with a proven track record in administrative support and client relations. Adept at managing multiple priorities, delivering exceptional service, and driving organizational success. Highly skilled in handling diverse inquiries and maintaining effective communication with clients and colleagues. Known for flexibility, organization, and a strong commitment to achieving goals.

EXPERIENCE

MARCH 2019 – PRESENT

EXECUTIVE ADMINISTRATIVE ASSISTANT, J.P. Morgan

Provide comprehensive administrative support to senior executives, including Managing Directors, Executive Directors, and Vice Presidents within the Mergers & Acquisitions (M&A), Diversified Industries, and Consumer Retail teams.

Coordinate and manage complex schedules, meetings, and communications ensuring seamless operations and strategic alignment.

Collaborate with cross-functional teams to facilitate M&A transactions, industry analyses, and strategic initiatives, contributing to successful deal execution and client satisfaction.

Lead the planning and execution of high-profile events and meetings, including coordinating logistics, managing budgets, and ensuring successful outcomes.

Maintain professionalism and decorum in client-facing roles, managing domestic and international engagements, and providing seamless support to visiting management teams.

Streamline expense management by processing and submitting weekly reports for multiple team members, ensuring accuracy and compliance.

Orchestrate complex travel arrangements, including US and international itineraries, to optimize meeting and conference participation.

Foster a collaborative environment by working closely with fellow administrative professionals to enhance office efficiency and support team objectives.

Lead and participate in team-building activities and initiatives to strengthen inter-departmental relationships and improve overall team performance.

OCTOBER 2017 – MARCH 2019

PATIENT ACCESS REPRESENTATIVE, Franciscan health

Served as the primary point of contact for patients in the emergency room, maintaining a positive and professional demeanor in all interactions.

Facilitated patient access to emergency medical treatment by efficiently processing admittance, insurance billing, and discharge information.

Conducted personalized interviews to gather accurate demographic and financial data, enhancing the integrity of the patient information database.

Managed patient billing inquiries, appointment scheduling, and cancellations, ensuring a seamless patient experience.

EDUCATION

MAY 2016

BIOLOGY, xavier university of louisiana

Bachelor of Arts – Biology

Minor in Chemistry and Spanish

SKILLS

Proficient in Microsoft Office Suite

Strong interpersonal and communication skills, both written and oral

Excellent phone etiquette and customer service abilities

Quick learner with a keen attention to detail

Highly organized and capable of working independently and in fast-paced team environments

Proven ability to collaborate effectively with cross-functional teams

Project management and event coordination

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