Customer Service Representative
Resume:
Kito Johnson
Fort Worth, TX *****
*******@*****.***
Looking to excel within a company that appreciates teamwork and leadership and specializes in dealing with pleasant to irate customers with respect. A problem solver who enjoys helping a company move forward. Skilled customer service representative with 7 years of experience in customer service and 2 in financial services. Utilizing strong communication and organizational skills to provide accurate information and resolve customer inquiries. Proficient in CRM systems, Oracle, and Excel.
Work Experience
Customer Service Representative
DSS Research-
Fort Worth, TX
July 2019 to November 2020
Successfully complete health care surveys Greet customers pleasantly, build a rapport, and stick to the script as to not interfere with data. Get customers to answer questions about health care visits and services without swaying opinions with voice inflection and awkward silences. Correctly record info.
Customer Service Representative
Novo One-
Fort Worth, TX
November 2014 to February 2015
Greet customers pleasantly. Verified information. Helped customers navigate benefit information search for doctors available and location. recorded info.
Customer Service Representative 2
Capital One-
Fort Worth, TX
June 1998 to June 2000
Greet customers courteously. Successfully verify information Advise customers of account status. Navigate systems to answer questions. Build a rapport. Negotiate an arrangement. Offer advice if requested or needed. Warm transfer if needed. Correctly record info.
Education
Associate's degree in Customer Service Rep. 2
Capitol One Certification -
Fort Worth, TX
June 1998 to June 2000
One Yr. of College in Computer Science
Eastfield College – Mesquite, TX.
Aug. 1995 to Jun. 1996
Mesquite, TX
August 1995 to August 1996
Skills
Made 2.5 million in 2 yrs at Capitol One, Organizational Skills, Time Management, Troubleshooting, Sales, Communication, Trust Building, Credit Risk Analysis, Credit Risk Analysis, Negotiation Skills, Collections Software Proficiency, Financial Reporting, Data Analysis, Negotiation Skills, Customer Relationship Management (CRM), Compliance Knowledge, Debt Recovery Techniques, Account Reconciliation, Best Credit And Collections Soft Skills, Teamwork, Negotiation, Empathy, Attention to Detail, Adaptability, Conflict Resolution.
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