Customer Service Sales Associate
Resume:
Raven Conerly
Customer Service
New Orleans, LA *0127
************@*****.***
Professional Summary
I am a customer service focused professional that excels both in team environments and individually. I have experience responding to clients and management inquiries in a timely manner via phone or email and have created reports and analytical documents for management review. I have also performed review and analysis of client records and have produced and created documents for upper management based on findings. I have experience as a Sales Associate at Creative Works504 and Ashely Stewart, where I interacted with customers on a daily basis and assisted them with any questions they had while maintaining excellent customer service standards. As you can see in my resume, I’m a well rounded individual that exceed pass any task handed to me. I’m a team player and does what ever it takes for my team and I to win.
Willing to relocate to: Texas - Georgia
Authorized to work in the US for any employer
Work Experience
Owner/Operator
The Klean Pin LLC-New Orleans, LA
June 2020 to Present
1. Scheduling, coordinating with customers, handling changes or cancellations, and ensuring that cleaning crews have the necessary equipment and materials. 2. Conducting check-ins with clients, personalized communication, upselling services or special opportunities, and client retention
3. Servicing each home along side my team, to ensure a quality cleaning. Shop Manager
Creative Works 504-Slidell, LA
August 2024 to June 2025
• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
• Developed and executed marketing campaigns to increase brand awareness and attract new customers
• Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
Sterile Processing Technician
East Alabama Medical Center
October 2019 to February 2020
• Knowledge of reusable surgical instrumentation, micro surgical instrumentation, and power equipment.
• Knowledge and operation of sterile processing equipment (washers, steam, gas, ultrasonic and chemical sterilizers).
• Knowledge of different types of sterilization materials and equipment to chose the appropriate method of sterilization for particular equipment or supplies.
• Document and maintain accurate sterilization records.
• Inspect, assemble and test general and specialty instrumentation for proper functioning.
• Perform simple maintenance on equipment (i.e.: clean filters and drains).
• Prepare trays for designated areas according to policies and procedures.
• Document and maintain inventory of supplies and materials. Janitorial
Rubenstein-New Orleans, LA
August 2017 to November 2017
Clean building floors by sweeping, mopping, scrubbing, or vacuuming them. Gather and empty trash.
Service, clean, and supply restrooms.
Clean and polish furniture and fixtures.
Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees.
Dust furniture, walls, machines, and equipment.
Janitorial
Madison Services (NASA)-New Orleans, LA
July 2016 to June 2017
*Create logs and reports to ensure schedules and procedures are followed
*Follow procedures for use of chemical cleaners and power equipment appropriately to prevent damage
*Compare daily cleaning plans and completed cleaning jobs to ensure accuracy
*Sanitize building by sweeping, mopping, scrubbing, and vacuuming
*Provide regular service and supplies to restrooms janitorial
porter industries-New Orleans, LA
May 2014 to January 2016
*Create logs and reports to ensure schedules and procedures are followed
*Follow procedures for use of chemical cleaners and power equipment appropriately to prevent damage
*Compare daily cleaning plans and completed cleaning jobs to ensure accuracy
*Sanitize building by sweeping, mopping, scrubbing, and vacuuming
*Provide regular service and supplies to restrooms office assistant
devine miracles-Chalmette, LA
January 2013 to March 2014
*Performed review and analysis of client records
*Produced and created documents for upper management as requested
*Filed necessary paper work to ensure client and internal records were always updated
*Maintained and updated client binders for distribution to clients
*Typed new plans and assessments for client binders
*Edited word documents and excel spreadsheets to ensure information was correct and precise
*Independently created advanced reports and analytical documents for managements review
*Responded to client and management inquires quickly and timely via phone or email Sales Associate/Manager in Training
ashley stewart-Gretna, LA
July 2011 to April 2013
*Proved excellent customer service to daily customers
*Assisted in creating daily store quantity and monetary sales goals
*Performed inventory analysis and reviews
*Trained new sales associates
*Created spread sheets and performed analysis on monthly sales data
*Prepared closing sales reports
*Shadowed management and learned how to create employee procedures, forecast sales goals, and prepare quarterly reports
criminal clerk
orleans criminal clerks office-New Orleans, LA
May 2008 to August 2008
Complete office tasks as necessary
Document the receipt of legal documents
Keep records of court appearances
Perform accounting and bookkeeping duties
Prepare dockets of cases to be called by a court
Research and document information for judges
Skills Used
Customer service,data input
Education
associates in physical therapy
Delgado community college-New Orleans, LA
2010 to 2015
Helen Cox High School-Harvey, LA
2007 to 2010
Skills
• sterilization
• Customer Service (10+ years)
• Cleaning
• Sterile Processing
• Team Building (10+ years)
• Inventory (4 years)
• Excel
• Janitorial
• Cash Handling
• Problem Resolution (5 years)
• Housekeeping
• Central
• Customer Service Skills
• Custodial (4 years)
• Microsoft office (10+ years)
• Critical thinking (7 years)
• Communication (10+ years)
• Management
Certifications and Licenses
driver's license
Additional Information
Passed state civil service test
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