Customer Service Team Leader

Contact information

*** ***** ******, ****** **** Louisiana, 70380 **************@*****.*** 985-***-**** Professional summary

Waitress at Shoney's and remote team leader at AT&T, demonstrating profound capability in managing multiple responsibilities and enhancing operational efficiencies. Excelled in customer service by improving service quality, which led to a 10% increase in tips, and pioneered strategies that boosted team productivity by 20%. Equipped with skills in time management, teamwork, critical thinking, and adaptability, poised to thrive in customer service roles.

Employment history

Waitress

Shoney’s, Morgan city — Jun 2023 - Feb 2024

Balanced multiple responsibilities effectively as a waitress Showcased exceptional communication and interpersonal skills Exhibited problem-solving abilities during busy hours Addressed and resolved customer concerns promptly

Improved overall service quality, leading to a 10% increase in tips Streamlined project delivery, reducing costs by 15% through strategic vendor negotiations. Maintained high accuracy in order processing during peak times. Assisted new staff in mastering menu details, boosting team efficiency. Remote

AT&T, Baton Rouge — Jan 2022 - Oct 2022

Led remote team to streamline operations at AT&T

Boosted productivity by 20% through effective management Utilized innovative strategies for team coordination Solved operational challenges, enhancing remote work efficiency Significantly impacted company's bottom line through improved processes Addressed and resolved key operational challenges to optimize remote work processes. Drove significant improvements in process efficiency, positively impacting the bottom line. Skills

Time management Teamwork

Critical thinking Adaptability

Antasha Francis

Customer service

21 years old, Driving license None

Organization

Education

High school diploma

West orange stark high school, Orange

Graduated with a 4.0 . I just wasn’t able to go to the college I wanted to go to . Hobbies

I cook, sing, clean, do hair, art, and I’m working on developing my social skills more and opening my circle of audience even better.

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