Property Manager Customer Service

• Accomplished in building, engaging, managing, and developing a team of high-performing staff in

an extremely fast-paced and ambiguous environment.

• Adept at developing and executing plans to identify and drive productivity improvements that enable the team to deliver to hiring goals without having to scale deployed resources at a rate faster than the business is growing.

• Competent to identify screening criteria and screening pre-qualified candidates, presenting a shortlist to the hiring manager for review

• Successful in monitoring and tracking candidate pipeline and ensuring it is adequate to meet the requirements of the open vacancies

Immediate Value Offered:

Tenant Screening Tenant Retention Strategies

Customer Service Property Renovation

Time Management Marketing & Advertising

• LIHTC

• Teamwork

• Budget Management

• Communication Skills Financial Analysis Lease Agreement Negotiations Experience:

Texas Signature Realty Jun 2005 - Present

Commercial/Residential Real Estate Agent (Remote)

Property Manager

• Commercial Sales and Lease, Multi-Family, Residential Rentals and Sales, Section 8, Subsidized housing, HUD, LIHTC, REAC, MOR.

• Managed long-term lease agreements using DocuSign shortening contract processing time by 2 days.

• Leveraged CoreLogic to gain property valuations, displaying accurate market analysis that grew property sales for multiple apartments by 32%.

• Developed listing websites with the help of Placester, improving local property visibility online and generating 37,451 views within the first four months.

• Conducted investment property appraisals with a combined value over $100 million, resulting in a 20% increase in portfolio acquisitions.

• Negotiate leases, secure contracts from tenants, and collect security deposits.

• Collect rent, prepare an annual budget, schedule expenditures, and correct variances. Kimberly Turner

Houston, Tx Cell: +1-346-***-**** email: ********@*****.*** linkedin.com/in/kimberly-turner-20121303k PROPERTY MANAGEMENT leveraging 5+ years of experience An Innovative Recruitment Manager with 5+ years of experience and a comprehensive understanding of the full recruitment cycle, including resourcing, advertising, interviewing, and contract negotiation. Highly accomplished and results-driven property manager with 11 years of extensive experience in overseeing and optimizing the operations of diverse real estate properties. Proven track record of delivering exceptional tenant satisfaction, maximizing property revenue and ensuring regulatory compliance. Adept at developing and implementing effective leasing strategies, conducting comprehensive property inspections and managing budgets to achieve financial goals. Strong leadership and communication skills, with a keen eye for detail and a commitment to delivering superior customer service. Looking to leverage expertise and passion for property management to drive success for a forward-thinking organization.

PROFILE SUMMARY:

Jun 2017 - Jan 2023

Jun 2004 - Apr 2007

Dignity Professional Training Centers, Inc - NP

Founder/Regional Director of Operations

• Created course curriculums, syllabus, programs and implements effective and appropriate employee and classroom training to satisfy State, Federal and Local compliances.

• Development and implementation of classroom, web based, and e-learning training courses.

• Recruit and hired staff. Host job fairs.

• Maintained executive control over the business unit's administrative processes, including hiring, billing, benefits, reporting, and payroll.

• Expand local revenue generating and fundraising activities to support existing program operations up 25%.

• Actively engaged and energized company's volunteers, board members, event committees, alumni, partnering organizations, and funders.

• Managed regional budgets and forecasts

PathFinder Staffing

Walnut Creek - Assistant Manager

Westchase Estates - Leasing Consultant

Jul 2009 - May 2012

• Decreased property vacancy rates by 25% by researching and implementing effective marketing strategies to attract new tenants.

• Secured an average of 97% occupancy rates for managed properties by using strategic planning skills to ensure prompt turnover on vacancies.

• Increased revenue by 15% in 2010 and 20% in 2011 by maximizing rental income and minimizing expenses.

• Updates required reports concerning move- out notices, activity, etc., on a daily basis and provides information to the manager.

KATZ International Personnel Services Jan 2001 - May 2004 Headhunter/Recruiter

• Coordinated with hiring managers to define necessary requirements for open roles.

• Sent recruiting emails to passive candidates and follow up when necessary.

• Browse resume databases and portfolio sites.

• Join social media groups and professional networks and interact with potential candidates.

• Advertise open positions to external networks.

• Attend job fairs and organize career events

LICENSURE/ACADEMIC CREDENTIALS:

Education -

Central State University – Business Administration & Management Texas Real Estate Commission 2005 – License #555829 American Association of Notaries, Inc - ID: 133461662 Recruiting and CRM Tools -

LinkedIn Recruiter Monster Talent CRM Taleo Oracle PeopleSoft Yadri Real Page OneSite BackAgent Dotloop Premium PERSONAL DOSSIER: USA-English

~ References and other documents available upon request ~

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