Office Coordinator Front

JYOTI SHARMA

Email:*********.*******@*****.***

Phone number: +91-987*******

Address: H No. 1354, B.B.M.B. Colony

Sector 35B, Chandigarh

WORK EXPERIENCE

Front Office Coordinator: (Mar 2006 – Oct 2009)

RKM Hospital, Ambala City

Responsibilities:

●Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)

●Train, supervise and support office staff, including receptionists, security guards and call center agents

●Schedule shifts

●Ensure timely and accurate customer service

●Handle complaints and specific customers/patients requests

●Troubleshoot emergencies

●Ensure company’s policies and security requirements are met

Front Office Coordinator: (Oct 2010–Dec 2013)

JP Hospital, Zirakpur

Responsibilities:

●Handles the tasks of managing front desk, reception, and client waiting area

●Prepares as well as summits reports to the concerned authority accurately and on time

●Handles incoming calls and answers queries to customers

●Monitors and maintains cleanliness in client waiting hall and reception area

●Schedules appointments and informs about it to the respective group

●Receives and distributes mails to the concerned person in the organization

●Performs other duties under the instructions and guidelines of the Manager

Front Office Coordinator: (Jan 2014 – Jan 2018)

Alchemist Hospital, Panchkula

Responsibilities:

●Coordinate the multifaceted operations of a medical office

●Schedule surgeries and complete associated paperwork

●Handle coordination activities associated with diagnostic information

●Ensure that patient information is obtained correctly and filed properly

●Schedule patients for appointments and tests and ensure that follow up calls are made in a timely manner

●Schedule appointments between patients and physicians

●Prepare appropriate budgets and develop medical staff objectives

●Obtain and maintain patient insurance information or financial background for self-payable services

Assistant Supervisor (Cardiology): (Jan 2018 – Mar 2019)

Fortis Hospital, Mohali

Responsibilities:

●Take telephone calls and provide callers with information on specific services of the medical office

●Assist patients and their families by providing them with procedural and diagnostic information

●Supervise all procedure at the desks

●Manage desk operations and appearance

●Document performance issues using accountability records and assist with staff performance evaluation

●Perform special projects as assigned

●Responsible for maintaining key policies at the hospital desks

Assistant Manager (Cardiology):(Mar 2019 – 30th Sept 2020)

Paras Hospitals, Panchkula

Responsibilities:

●Supervise daily administrative operations

●Monitor expenses and suggest cost effective alternatives

●Develop and implement effective policies for all operational procedures

●Prepare work schedules

●Maintain organized medical and employee records

●Train new employees

●Answer queries from doctors, nurses and health-care staff

●Resolve potential issues with patients

●Ensure prompt ordering and stockings of medical and office supplies

●Stay up to date with health-care regulations

ACADEMIC QUALIFICATIONS

●Bachelors of Arts (2006)

Kurukshetra University

●Post Graduate Diploma in Computer Application (2008)

Kurukshetra University

TECHNOLOGY

●Efficient in working with MS Office, MS Outlook and other E-mail managers, Internet, printers, fax and scanning terminals.

●Knowledge of Accounting Software(s)

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