Support Worker Community
Resume:
S. Lavern Coates
Community Support Worker
Washington, DC
**************@*****.***
As a motivated professional with over 10 years of experience I am responsible for providing direct management services including identifying and coordinating community resources. In addition, I adhere to federal timelines regarding timely assessment/evaluation and delivery of services. I possess the capability to multitask and work under pressure to meet deadlines without diminishing the quality of work
● I facilitated and participated in the development of the Individual Family Plan ensuring that the family understands their rights and that the IFP accurately reflects the child and family's needs.
● I provided direct management services including identifying and coordinating community resources.
● I provided a variety of individual and/or group supportive services that address both short-term and long-term client needs.
Abilities
● As a Community Support Worker/ Case Manager I implemented customer service, administrative, and managerial skills to provide consumers with the best mental health treatment.
● I facilitated meetings with Psychiatrists, Parole/Probation officers, Medical Doctors, etc.
● Housing Liaison where I assisted Consumers with finding appropriate housing in the community.
● Assisted in the process with helping Consumers apply for benefits such as SSI, SSDI, TANF, SNAP, IDA and so forth.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Special Police Officer (Armed)
First Choice Protective Services - Washington, DC
February 2018 to Present
As an armed SPO I Conduct routine patrols of the site which they are assigned either by foot or motor patrol. Performs access control functions to the facility and or buildings. Protects client property and personnel as per the site standard operating procedures. Monitors CCTV and alarm systems as needed. Implements emergency protocols and or drills as needed and or required. I am also responsible for Communicating with and providing assistance to the public plus assistance with reports and duty logs; maintaining security at the client s facility by properly working his or her assigned post; conducting roving patrols; reporting security incidents or hazardous conditions; screening employees, guests and visitors to the client s facilities; monitoring security alarms or fire systems; issuing and controlling visitor passes; and maintaining and monitoring the visitor sign-in and sign-out log. Parking Manager/ Shuttle Driver
PMI Inc - Washington, DC
November 2017 to February 2018
I was the responsible for the smooth operation of the parking office as well as the garage. I also operated the shuttle bus as needed.
Driver/Operator
Reston Limousine - Arlington, VA
September 2015 to October 2017
Responsible for transporting passengers to and from Pentagon City Metro Enrollment Specialist
SafeLink/ Urge Mobile - Temple Hills, MD
September 2013 to July 2015
I assisted customers with the enrollment process for receiving benefits. Also made appointments and attended conferences in relation to the ongoing changing of benefits. Community Support Worker/Case Mgr
Psychiatric Center Chartered
February 2006 to August 2011
3001 Bladensburg Rd Wash.DC
I managed a caseload of approximately 50 consumers. I developed treatment plans, progress reports, and assessments. I also corresponded with various hospitals, community, and legal officials to ensure that consumers were provided with most beneficial services in relationship to obtaining or maintaining housing, optimal health, employment, and psychiatric stability. I also facilitated groups and outings that educated consumers on ADL skills and mental health treatment.
Clinical Office Clerk
Coates & Lane, Inc - Washington, DC
January 2004 to February 2009
As the first point of contact I maintained smooth operation of the clinical office by scheduling appointments, maintaining files, and assisting the clinical team with managing consumer caseloads.
Residential Technician
Healthy DC Foundation - Washington, DC
March 2003 to August 2005
As Residential Technician I held the responsibility of overseeing a transitional housing unit where I educated and assisted individuals with implementing ADL skills. I also completed progress reports and daily logs of resident activity. Education
Associate in Liberal Studies
University of the District of Columbia - Washington, DC April 2016 to April 2019
Vocational School Certificate in Health Occupations Training University of the District
February 2002
Skills
• Microsoft office, Windows, Word (10+ years)
• Training
• Photoshop
• Excel
• Security
• Microsoft Word
• Cash Handling
• Receptionist
• Communications
• Customer Service
• team player
• Organizational Skills
• Public Health
• Quality Improvement
• Mental Health
• Public Relation
• Social Work
• Law Enforcement
• Shuttle Driving
• Mental Health Counseling
• Loss Prevention
• Crisis Intervention
• Meeting Facilitation
• Case Management
Certifications and Licenses
Special Police Officer
October 2018 to October 2019
I am certified in First Aid and CPR.
I am also certified in handcuffing, baton, and OC spray. Additional Information
CPR and First Aid
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