Customer Service Experience

MARIE Z. PASOLS

**** ******* *****, *********, ** 30253 *.*.******@*****.*** 787-***-****

RETAIL & CUSTOMER SERVICE PROFESSIONAL

Senior Retail and Customer Service Professional with over 25+ years of experience delivering exceptional customer experiences through balancing leadership responsibilities and managing individual sales results. Proven ability to handle high-pressure environments, resolve customer issues efficiently, and maintain a positive shopping experience. Responsible for leading teams, fostering teamwork, planning, decision-making, conflict resolution, and continuous improvement. EXPERIENCE COACH

Walmart 2023-2024

Responsible for leading and developing teams, providing guidance and training, and improving store operations. Key responsibilities include mentoring and coaching associates, ensuring customer service standards are met, and driving sales performance within a designated area. Ensure the accuracy of orders, making appropriate product substitutions, and consulting with customers to ensure satisfaction and ensure efficient operations within the online order fulfillment process.

TEAM LEAD

Walmart 2013-2022

Responsible for leading a team of associates, ensuring customer satisfaction, and driving sales within their assigned area. Prioritize tasks, execute processes, and train team members to achieve store goals. Key responsibilities include merchandising, and managing inventory, while also resolving customer issues and maintaining store standards.

CASHIER & FRONT-END SERVICES

Sam’s Club 2012-2013

Responsible for assisting customers with transactions, handling cash and credit/debit cards, and providing customer service. Key responsibilities include scanning items, applying discounts, processing returns, and ensuring a positive customer experience.

SIMS COORDINATOR

(Supply Inventory Management System)

Walgreen’s 2002-2012

Responsible for coordinating and supporting the development and implementation of new products, programs, and services within the company's stores, particularly focusing on pharmacy and retail operations. Ensure consistency and best practices across the organization supply and inventory process. Support the consistent development, implementation, and management of new products, programs, and services within Walgreens stores. Gather and interprets data to support inventory decisions, measures and reports to the management. CASHIER

Walgreen’s 2000-2001

Responsible for processing customer purchases, offering assistance, and maintaining a positive customer experience. Operate the cash register, collect payments, and handle returns, refunds, and exchanges. Recommend items, assist with product knowledge, and ensure the store is organize and well-stocked. TRAINING Customer Service and Sales Specialist Warehouse, Inventory & Logistic Specialist Food Service Certification CPR Certification SKILLS Inventory management software Time management Problem- solving Good communication Team Builder Point of Sale (POS) systems Customer Service Sales