Customer Service Representative

AL RASHED J. CARIS

Customer Service Representative & Travel Agent

Davao City, Davao del Sur, Philippines, 8000 • +63-970-***-**** ***************@*****.***

Professional Summary

Highly organized, proactive, and results-driven professional with 3 years of extensive experience as a travel agent, customer service representative, and administrative support specialist, excelling in dynamic, remote environments. Proven ability to streamline operations, enhance client satisfaction, and manage diverse tasks with exceptional efficiency and precision. Adept at leveraging technology for seamless communication and productivity, I am deeply committed to delivering high-quality support while upholding the highest standards of confidentiality and professionalism. My background, particularly in travel coordination, has honed my skills in meticulous record-keeping, appointment management, and proactive problem solving. I thrive in independent work settings and am committed to ensuring seamless, stress-free operations for clients worldwide.

Work History

Customer Service Representative & Travel Agent

05/2022 – 05/2025 (3 Years)

Teleperformance Davao

● Consistently recognized as a top-performing agent, achieving #1 Agent ranking in April 2025, July, March, February, and January 2023, and Top 3/5/6 Agent in May 2024, January 2024, and January 2025, demonstrating consistent excellence and reliability in a fast-paced environment.

Skills

● Customer Service & Client Relations: Advanced

Problem-Solving, Active Listening, Complaint Resolution, Call Management, Client Communication, Empathetic Support, Conflict De-escalation, Relationship Building, CRM Software Proficiency

(e.g., Sabre Red 360, OneSource, POLAR Online).

● Communication & Collaboration: Written and Verbal Communication, Cross functional Team Collaboration, Remote Team Support, Professional Correspondence, Interpersonal Skills.

● Technical Proficiency: Google Workspace (Docs, Sheets, Slides, Calendar), Microsoft Office Suite (Word, Excel, PowerPoint), Video Conferencing Tools (Zoom, Google Meet), Project Management Tools (Asana, Trello), Digital Organization Tools, Sabre Red 360, POLAR Online, and OneSource.

● Personal Attributes: Proactive, Detail-Oriented, Adaptable, Self- Motivated, Time Management, Confidentiality, Independent Resourcefulness, Initiative, Reliability.

Education

Bachelor of Science: Information Technology

(Coursework Completed) University of Mindanao 06/2019 – 12/2021

● Completed comprehensive coursework in Information Technology, providing a strong foundational understanding of digital systems, network basics, and software applications, crucial for a technologically driven remote role.

● Developed strong analytical and logical thinking skills applicable to troubleshooting and optimizing virtual workflows.

Remote Work Commitment

With three years of experience operating effectively in a high-performance, metrics driven environment, I possess a deep understanding of the discipline and self-motivation required for successful remote work. I am fully equipped with a reliable internet connection, a dedicated home office setup, and the necessary tools to ensure consistent productivity and seamless communication. My proven track record of achieving top performance and managing critical tasks independently underscores my commitment to delivering exceptional results remotely, without compromising quality or efficiency. I am adaptable, proactive, and committed to maintaining flexible availability to meet the diverse needs of clients across different time zones. Character Reference

Available upon request.

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