Customer Service Saint Paul
Resume:
Michelle Godfrey
Saint Paul, MN *****
************@*****.***
***********@*******.***
EXPERIENCE
10+YEARS OF CUSTOMER SERVICE, ADMINISTRATION, OFFICE EXPERIENCE
Saint Paul, MN
MAVS Nov 2022 - Current
CEO/Manager
HIPAA certified manage client accounts
Ramsey County, Saint Paul, MN.
Public Health Front Desk Receptionist
August 2022 – November 2022
assisted over 20 clients and 396 co-workers per day.
Assisted with projects and
applications for various programs.
Liberty Tax Service Saint Paul, MN
Dec. 2014- May 2021
Calculate tax payments, estimate tax returns,
Collect data from income statements and expense documents
Complete clients’ tax documentation
Review data on reports and detect possible errors
Answer tax- and finance-related questions
Research new tax trends and regulations
Advise individuals and companies on tax strategies
Ensure compliance with government tax rules
Good knowledge of tax preparation software
Experience as a Tax Preparer
Advanced MS Office skills (particularly in using Excel)
Comprehensive understanding of government tax laws
Excellent computational ability
Effective verbal and written communication skills
Accurately prepared client taxes, property, w-2, business, and schedule C.
Handled Confidential Information, HIPAA CERTIFIED.
Provided Exceptional Customer Service.
Awarded for Customer Service and Tax Preparation.
Rust Consulting.
Minneapolis, MN
Professional Customer Service Representative
Sept. 2016 - Nov. 2021
Received 75 or more inbound calls per day.
Handled Confidential Information, HIPAA Certified.
Made 40 or more outbound calls per day regarding Various Financial institutions.
EDUCATION
Pyramid Career Institute, Chicago, Illinois
Certificate Computer Driven Customer
Service Graduated
Saint Paul Technical College, Saint Paul, MN
September 2017 - April 2018
Small Business Course Grant writing
APRIL 1998 - September 1999
Completed 600 hour course for computer Driven Customer Service
SKILLS
Demonstrates great communication skills, attentive to detail, self-starter, analytical, adaptive to various computer application systems able to operate Multi screen computer, all office equipment
AWARDS
Received Acknowledgement from Liberty Tax Service for going above and beyond to assist Clients.
LANGUAGES
English
Other Accomplishments
PROJECTS ANSR Ramsey Tobacco Coalition, Saint Paul, MN
Spokesperson September 2012-JUNE 2017 Educated community of dangers of smoking tobacco, Invited to various events to speak about ANSR Handed out information regarding Tobacco and Tobacco products.
References are available upon request
Contact this candidate