Social Media Customer Service

Challenge

Tel: *** *** *** / 076-***-**** Email:

***************@*****.***

Power line Trust Stand 47 Acornhoek

Nationality: South Africa Marital Status: Single Religion: Christian

Birthday: 26 July 1988 Website: None

Objective

Hardworking young man seeking employment. Bringing forth a motivated attitude and a variety of powerful skills, in various social media platforms and office technology programs & Committed to utilizing my skills further.

Work Experience

05/2023 - Nowadays Trade Vest

Safety Officer

Identifying Hazards & Assessing risks, such as conducting the work place, inspecting risk assessment, investigation to identify potential hazards & evaluate their associated risks.

Developing & implementing safety policies & procedures, such as updating, creating, enforcing health,safety policies, procedures & protocols to ensure compliance with relevant regulations & standards . Providing Training & Guidance, such as educating employees on safety procedures, the use of personal protective equipment (PPE) & emergency response protocols.

monitoring & Auditing, such as inspecting work place activities, equipment & conducting audits to ensure compliance with safety standards & identify areas for improvement .

Investigating Accidents, Incidents, such as determing root causes, implement corrective actions & preventing reccurance. 02/2012 - 06/2023 Phaladi civils & Construction

Front Desk

Greeting & Welcoming by providing a friendly, professional impression for visitors & clients

Managing telephone calls by directing them to the appropriate person or department,taking messages & email correspondence where necessary .

Receiving, Sorting, distributing incoming mail packages & preparing outgoing mail.

Scheduling appointments, example mainting calenders, scheduling appointments & coordinating room bookings.

Providing general administrative assistance, such as filing, data entry & managing office supplies.

Keeping the reception area clean, organized & presentable . Providing customer service, such as answering questions, providing information, & addressing concerns or complaints from visitors or clients.

01/2007 - 10/2009 Mzansi Euro Restaurant

Waitress

Greeting, welcoming guests & guiding them to their tables Taking Orders : Accurately recording food & beverage orders . Delivering orders promptly and ensuring accuracy . Maintaining a clean & organized dinning area, setting tables, clearing tables & ensuring a tidy environment.

Providing excellent customer service,anticipating needs & addressing concerns

Upselling and promoting sales, Suggesting additional items or specials to enhance the dinning experience

Following health & safety regulations,maintening proper food handling & hygiene standards

Education

03/2024 - 03/2024 NOSA CERTIFICATE ( HAZARDS & RISKS ) Health & Welfare Sector Education & Training Authority L2

09/2023 - 09/2023 HEALTH & SAFETY

Shukela Training Centre

L2

01/2019 - 01/2019 MICRISOFT EXCEL -BASIC ADVANCED

Go Skills

100%

07/2018 - 09/2018 BASIC FIRE FIGHTER

W Consultants CC

01/2009 - 12/2011 BUSINESS MANAGEMENT DIPLOMA

QUALITY COUNCIL FOR TRADES & OCCUPATION (QCTO)

DIPLOMA

SUBJECTS PASSED :

COMPUTER PRACTICE N4,N5

COMPUTERISED FINANCIAL SYSTEMS N4

ENTREPRENEURSHIP & BUSINESS MANAGEMENT N4, N5,N6

FINANCIAL ACCOUNTING N4

MANAGEMENT COMMUNICATION N4

SALES MANAGEMENT N5,N6

01/2001 - 12/2006 SENIOR CERTIFICATE

Voor Trekker Hoor

SUBJECTS PASSED :

AFRIKAANS - FIRST ADDITIONAL (HG)

ENGLISH - SECOND LANGUAGE (HG)

MATHEMATICS - (HG)

TECHNICAL DRAWING - (HG)

PHYSICAL SCIENCE - (SG)

ACCOUNTING - (SG)

Reference Given Ubisi

Hiring Manager ( HR) · Mzansi Uero Restaurant

Tel: 068-***-****

Email: *****************@*****.***

Peter Mashego

Human Resource Management ( HR ) · Phaladi Civils & Construction Tel: 082-***-****

Email: *************@*****.***

John Peterson

Hiring Manager (HR) · Trade Vest

Tel: 060-***-****

Email: *****@************.**.**

Skill Fast learner

Team Leadership

Multitasking

Problem Solving

Time Management

Communication

Conflict Resolution

Interest

Passion in blogging, social media management, content creation,partipating in Debate presentations, engaging with people from diverse cultural backgrounds.

Activities

Develop my knowledge & skills further in planning, execution of Administration audits, project assurance,business process reviews,business continuity &, disaster recovery planning,system analysis & succeed in the industry with a concrete international footprint.

Strengths

Strong communication, problem solving & analytical skills. Good at creating relationships,networking & customer service orientation

Pay attention to detail & service excellence despite any difficulties Innovative with good presentation,leadership & interpersonal skills Ability to provide training & supervision

Ability to multi-task, provide, commit time estimates on intended scope of work, & willing to work long hours to reach delivery milestones Organized,adaptive,dependable,strong planning,administrative & orgazational skills

Work well with in groups & Independently

Contact this candidate