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Delivery Driver Quality Assurance

Location:
Reno, NV
Posted:
July 08, 2025

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Resume:

WILLIAM

ROSS

AREA MANAGER

***- ***-****

*********@*****.***

Reno, NV 89506

CONTACT

SKILLS

• Leadership

• Decision Making

• Dependable and Responsible

• Self-Motivated

• Problem-Solving

• Written Communication

• PPE Compliance

• Advanced in Microsoft programming

• Machinery operation

• Assembly protocols

• Forklift Operation

• Hand Tools

• Quality assurance

• OSHA guidelines

• Customer Service

• Attention to Detail

• Excellent Communication

Experienced Warehouse Assistant Supervisor and Delivery Driver with a proven track record of optimizing inventory management and ensuring timely deliveries. Skilled in implementing OSHA guidelines, developing safety procedures, and fostering positive customer relationships. Advanced in Microsoft programming and proficient in machinery operation, hand tools, and forklift operation. Demonstrates leadership and problem-solving skills while maintaining attention to detail and excellent communication.

PROFESSIONAL SUMMARY

Fork lift operator

Chewy, Reno, Nevada

Warehouse Assistant Supervisor

U.S. Army Active Duty, Kuwait, US

EXPERIENCE

October 2022 - Present

• Followed safety protocols and regulations for operating a forklift.

• Loaded and unloaded packages and merchandise from industrial trucks.

• Inspected forklift equipment daily to ensure proper functioning. Practiced safe driving habits while maneuvering around warehouse environments.

Displayed ability to work well under pressure and follow strict deadlines efficiently.

• Cleaned spills and removed obstructions from forklift driving paths. November 2023 - August 2024

• Maintained accurate inventory records through regular cycle counts and audits. Optimized storage space utilization by rearranging items based on size or frequency of use.

• Inspected facility regularly for cleanliness and damage prevention purposes. Developed and implemented warehouse safety procedures to ensure compliance with OSHA regulations.

Monitored stock level of products in the warehouse ensuring sufficient quantity is maintained at all times.

• Assisted in developing budget plans for purchasing equipment and supplies.

• Moved inventory into allocated spaces within warehouse.

• Evaluated employee performance and prepared performance appraisals. Counseled employees in work-related activities, personal growth, or career

• development.

RTO

U.S. Army Active Duty, Kuwait, US

DELIVERY DRIVER

Amazon, Reno, US

INVENTORY QUALITY CONTROL SPECIALIST

Amazon, Reno, US

MACHINE OPERATOR

Panasonic Energy Of North America, Sparks, US

April 2021 - February 2022

Answered phone calls and messages for Battalion Commander, keeping records of phone calls

• Responded to Common Area Maintenance (CAM) inquiries Notified multiple company Commanders with Red Cross messages in a timely

• manner

Discussed current and Red Cross messages with oncoming shifts and developed strategic resolutions.

July 2020 - March 2021

• Completed on-time deliveries by choosing best and most efficient routes

• Completed rush deliveries on tight timetables to satisfy customer needs

• Fostered positive working relationships with regular customers Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order

• Operated vehicle safely in highly congested areas with no traffic violations

• Worked extra shifts during peak periods to meet coverage needs

• Safely operated heavy lifting equipment such as forklifts and pallet jacks. March 2020 - June 2020

Kept documentation and records accurate and up-to-date with latest data to

• prevent errors in processing or delivery

Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets

• Reviewed and analyzed forecast data to determine and address inventory needs

• Verified contents of inventory loads against Bills of Material

• Completed physical inventory counts each month.

August 2018 - February 2020

Followed tooling instructions and product specifications to determine and implement operational sequences

Calibrated, tested, and adjusted machine settings or controls in preparation for

• production operations

Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems

• Operated machining equipment safely with team of operators

• Maintained equipment performance by lubricating and cleaning components CITY CARRIER ASSISTANT

USPS, El Paso, US

FORKLIFT OPERATOR

Chewy.com, Sparks, US

PIZZA DELIVERY DRIVER

Domino's Pizza, Sun Valley, US

• Complied with company and OSHA safety rules and regulations

• Read and interpreted SOP's for production runs

Updated daily production logs and informed management of production incidents or non-conformance issues

Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.

December 2017 - June 2018

• Planned and cased mail in sequence of delivery for designated route Engaged customers with pleasant demeanor and offered to help with mail- related issues

Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy

Distributed mail on foot to residences and businesses, delivering to

• approximately 60+ customers per shift

• Operated vehicles and equipment to transport packages and mail pieces Worked closely with other employees in mail office and handled various administrative tasks

• Explained mail regulations, policies or procedures to postal customers. March 2017 - September 2017

Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions

Used strapping and bracing techniques combined with proper balancing to prevent load shifting

• Changed out forklift batteries and connected batteries to battery charger Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping

Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.

September 2016 - March 2017

Interacted professionally with customers in person or by phone and acted with

• sense of urgency to drive positive customer experience Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings

Kept delivery vehicle clean and neat to maintain company's professional reputation

Supported sales efforts by suggestively selling additional food items to increase

• check average when taking order

CITY CARRIER ASSISTANT

USPS, Tacoma, US

CASHIER

WinCo Foods, Sumner, US

HUMAN RESOURCE SPECIALIST

U.S. Army Active Duty, US, US

Logged hours, mileage and order-related activities with company's app to maintain detailed records

Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality

Developed and maintained professional relations between customer, store personnel and company

Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.

June 2016 - June 2016

• Planned and cased mail in sequence of delivery for designated route Engaged customers with pleasant demeanor and offered to help with mail- related issues

Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy

Distributed mail on foot to residences and businesses, delivering to

• approximately 60+ customers per shift

• Explained mail regulations, policies or procedures to postal customers

• Operated vehicles and equipment to transport packages and mail pieces. April 2016 - June 2016

• Answered questions about store policies and addressed customer concerns

• Helped customers complete purchases, locate items and join reward programs

• Restocked and organized merchandise in front lanes Monitored self-checkout systems and provided assistance or intervention where

• required

• Maintained secure cash drawers, promptly resolving discrepancies in daily totals. April 2013 - April 2016

Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols

Contributed to annual performance appraisals by working with supervisors to

• achieve consistency and compliance with established procedures Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management

Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies

• Reviewed and screened applicant resumes to identify qualified candidates. WATER TREATMENT SPECIALIST

U.S. Army Active Duty, Kuwait, US

July 2008 - April 2013

Recorded test data and prepared reports, summaries or charts to interpret test results

• Performed water quality analysis, testing, and verification

• Collected water samples to test alkalinity, hardness and residual levels

• Maintained water treatment equipment

• Adhered to EPA and OSHA regulations

• Improved operations through consistent hard work and dedication

• Maintained excellent attendance record, consistently arriving to work on time. High School Diploma

South Tahoe High School, South Lake Tahoe, CA

EDUCATION

January 2006



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