Quality Assurance Behavior Technician

ANDREA DIAS

415-***-**** **********@*******.***

CAREER HISTORY

Behavior Technician, Amergis Healthcare Staffing, Berkeley, Oakland, CA February 2024 to Present

Duties Include: Providing direct one-on-one and group therapy care to implement patient treatment plans, assisting behavior analysts, psychologists and teachers in performing clinical assessments, gathering and recording data on patient behavior and progress in treatment, collaborating with teachers to provide patient training and education, providing a safe, supportive and encouraging environment for patients to receive care.

Package Handler, FedEx Ground, South San Francisco CA and Fairfield CA 2015 to Present

Duties Include: lifting, loading, and unloading parcels and packages from delivery vehicles and conveyor belts continuously for a 4 hour period, reading labels, verifying numbers and memorizing information and sorts accordingly. As a Quality Assurance responsibility, analyzing addresses to re-route misdirected packages to the appropriate delivery vehicles. Use of basic equipment such as skate wheel rollers,dock carts, and scanners.

Security Officer/Limousine Driver, DP Security LLC, Richmond CA 2009 to 2015

Duties included: providing security for clients, guests, and client property on various sites. Observing, monitoring, and reporting flow of visitors. Performing access control at building entrances and vehicle gates. Maintaining appropriate documentation of all security tours and incident reports. Maintaining communication with police, fire, and medical authorities to provide protection and ensure safety for individuals and property. Transportation of clients to local airports and various social events.

Health and Safety Specialist, United Parcel Service, San Francisco, 2009

Job responsibilities included: creation and distribution of reports regarding the health and safety of company staff - injuries, accidents, disability, DOT certification and family leave; distribution of information to staff regarding health maintenance, research for Health Supervisor regarding emergency preparation and disease prevention, various administrative duties including typing memorandums, filing, and phone reception.

Security Specialist, United Parcel Service - San Francisco, 2005 - 2009

Duties included: tracking and analysis of data pertaining to company’s district performance in order to minimize service failures, monitoring of high-value packages, key production and control, communication with Security Representatives and law enforcement agencies regarding internal investigations or incidents, logging of pending lawsuits against UPS. Various administrative duties included typing letters and memorandums, filing, copying, answering phones, setting up small staff meetings.

Pricing Analyst, UPS - San Francisco and Richmond CA offices 1999 - 2005

Duties included: analysis of product characteristics of potential UPS shippers in order to provide sales contracts compatible with their business requirements, working with staff account executives to ensure that clients were offered a full portfolio of UPS services at a competitive price. Performed extensive work in Excel to generate the numerical data used to provide discounts for client shipping.

EDUCATION

B.A, Mass Communications, California State University Hayward, Hayward CA

CAREER HIGHLIGHTS

Awarded Employee of the Month on three separate occasions - twice as Pricing Analyst with United Parcel Service (2001, 2002), once as the Assistant to the Director of Catering with Marriott International (1994).

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