Client Relations Channel Manager
Resume:
MARIA ZARAH EUSEBIO
PERSONAL SUMMARY
Experienced bank officer with nearly 14 years of industry expertise, known for being detail-oriented and a valuable team player. Proven ability to manage multiple projects simultaneously with precision, showcasing strong organizational skills. Demonstrated success in handling diverse responsibilities while maintaining a positive attitude, always willing to go the extra mile to achieve team objectives. Hardworking and passionate job seeker eager to secure a role that fosters growth and success in a dynamic work environment.
ACCOMPLISHMENTS
In 2024, my branch received the "Outstanding Branch Award-Emerald Award. " for the Class D category. This year, I also achieved the Area Q1 target and was top branch performer for Bancassurance 2024.
SKILLS
• Team leadership • Relationship building
• Client relations expertise • Strategic decision-making
• Team coordination skills • Effective time management
• Effective management techniques
WORK HISTORY
January 2022 - Current
Security Bank - Branch Channel Manager, Quezon City, Philippines Monitors overall operations of the branches in all channels of service distribution through effective guidance and supervision to ensure that service standards are consistently met.
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Screens and interviews prospective clients prior to on boarding in accordance with the Bank's KYC manual to determine the acceptability of the client and legitimacy of the purpose of account opening and pre opening documentary requirements.
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Monitors proper handling of the vault and safe combinations, keys, and system passwords using the prescribed table of keys and combinations for branches and bank policy on password confidentiality to safeguard and strengthen security over bank assets and systems.
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Discusses and coaches channel employees on relevant regulations, bulletins, policies, and procedures using the knowledge base, Manual of Regulations for Bank (MORB), and other references during operations clinics, morning
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**************@*****.***
Manila, Philippines 1011
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EDUCATION
Bachelor of Science, Business
Administration Major in
Business Mgt.
San Sebastian College,
Manila, Philippines
September 2010 - December 2021
Union Bank of the Philippines - Sales and Service Officer, Manila, Philippines November 2006 - July 2010
Ebusiness Services Inc - Front Line Associate, Manila, Philippines August 2005 - August 2006
KFC Philippines - Management Trainee, Caloocan, Philippines January 2005 - May 2005
East Alpha Network, Standard Chartered Bank - Telemarketer, Makati, Philippines
June 2004 - December 2004
Foodsphere Inc - Purchasing staff, Valenzuela, Philippines huddles, and similar programs to achieve continuous improvement in operational knowledge.
Responsible for sales fulfillment and ensures retention of accounts and solicit additional business from existing and walk in clients
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Explores and takes advantage of every opportunity to cross sell the Bankʼs products and services to clients inquiring and/or transacting with the branch
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• Primarily responsible to operations efficiency, productivity and service quality
• Managing of people and other resources.
Handles efficiently the servicing of Western Union transactions and other Ebiz products
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Promotes and cross sell Western Union and other Ebiz products and services such as but not limited to; Visa
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• Cash Card, bayad Center, Credit 24, etc
• Either personally or through phone
• Check and verifies money changing rates from time to time
• Must be accountable to all cash under his/her custody Prepares daily reports such as but not limited to; accountability and petty cash reports and ensures its accuracy, completeness and timeliness
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• Filing of all branch documents and data encoding. Assists the Restaurant Management Team in handling day to day restaurant operations.
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• Leads and coaches Restaurant Team Members daily.
• Monitor daily store operations, scheduling of delivery riders.
• Controls stores expenses such as labor cost, utility and spoilage. Stocks management and organization. Does product projection, inventory and cash control.
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• Ensures product quality and fast and friendly service to customers.
• Aware on stores performances in terms of sales and profit, targets and audits.
• Supervises teamʼs compliance to standard procedures and company policies
• Provides leadership for responses to in store emergencies or challenges
• Makati Call up a list of people and get them interested in cash loan
• Close the sale
• Meet the sales targets for the day.
• Fax purchase order to supplier and confirm it through phone
• Encode purchase of order
• Filing of purchase and other documents.
CHARACTER REFERENCE
Jaycee Pablo
SECURITY BANK - Branch Channel Manager
Raulyn Gardon San Juan
BANK OF COMMERCE- Branch Manager
Ma. Venus Cortez
UNIONBANK - Sales Service Officer
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