Customer Service Specialist
Resume:
Kateline Hampton
Customer service specialist and student
Rowlett, TX 75089
***************@*****.***
Professional Summary
Results-driven hospitality professional with 5+ years of experience in customer-facing roles. Skilled in bartending,event management, and sales. Proficient in managing high-pressure environments and providing exceptional customer service. Possesses certifications in CPR, TABC, and Food Handler. Currently enrolled at Dallas College.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Brand Ambassador
Sourced Craft Cocktails-Dallas, TX
Present
• Educates customers about product
• Uses customer service skills
• Makes use of branding to sell different products
• Practiced within TABC guidelines
• Experience in batching cocktail mix
• Skilled at creating and maintaining bonds with stores in the network
• Use of marketing tacit and sales tactics
• Distributed promotional materials such as samples, brochures, or coupons to increase brand awareness
• Engaged with consumers to create positive brand experiences and build brand loyalty
• Utilized social media platforms to generate buzz around the brand and engage with online audience
• Maintained a professional appearance and demeanor while representing the brand in public settings
• Traveled to different locations as needed to represent the brand at various events or activations Bartender
Belle Vie Bistro-Rockwall, TX
Present
• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
• Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
• Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
Bartender
Una vida modern mexican-Dallas, TX
March 2024 to February 2025
• expertly crafted cocktails including mezcal old fashions and signature margaritas
• maintained bar cleanliness and organization
• cooked and prepped all syrups, garnishes and purées
• Experienced in high volume crowds
• Expert knowledge of tequilas, other liquors, and wine
• Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
Server/Bartender
Kearney Feed Yard-Sunnyvale, TX
January 2023 to January 2024
• Serve big parties with Excellent service
• Knowledge of all bar drinks and specials
• Expert knowledge of the menu
• Great customer service
• Served by food safety and TABC guidelines
• Bartended for outdoor events
• Completed caterings for events
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner Case Manager Assistant
AmeriCorps-Dallas, TX
May 2023 to August 2023
• Assisted clients in accessing health-related services, including scheduling appointments with social services agencies, and assisting with the completion of applications for programs for which they may be eligible
• Connected clients to approved resources
• Used motivational interviewing interviewing
• Created "SMART" goals with clients
• Advocated for the client for housing, jobs, and other necessities
• Conducted all assessments for each client, including but not limited to, intakes, social risk assessments, and income assessments. PACT questions and ICP.
• Conducted thorough assessments to identify client needs and develop individualized care plans
• Advocated for clients' rights and ensured access to appropriate resources and support systems
• Coordinated referrals to community agencies for additional support services as needed Event manager-Restaurant service manager
G-Texas Custom Catering-Dallas, TX
March 2021 to December 2022
• Coordinated catering events for venues such as the Winspear Opera house
• Trained and managed all catering staff and Center Cafe staff
• Managed payroll processes and Ensured Timecards were up to date
• Handled "cash outs" and "banks" for start and end of shifts
• Daily use of customer service skills
• Created meetings between all team members to ensure the success of the event
• Skilled in making smart sheets, planning, and scheduling staff
• Hired and conducted interviews
• Experience executing past apps, buffets, banquets, and four-course plated meals and fine dining.
• Coordinated with other event managers and clients to ensure satisfaction
• Created staff schedules
• Planned and executed high-profile catering events for corporate clients, ensuring seamless coordination of logistics, menu selection, and service delivery
• Coordinated with the culinary team to develop innovative menu options that catered to diverse dietary restrictions and preferences
• Provided on-site supervision during events to oversee smooth operations from setup through breakdown phases while addressing any issues or concerns promptly Seasonal Warehouse Associate
Amazon.com-Irving, TX
October 2021 to April 2022
• Received and Reviewed merchandise within the warehouse
• Quality-checked items before packaging
• Trained on how to avoid and deal with Hazardous chemicals and situations
• Stocked shelf with merchandise
• Recorded the number of items to ensure there were no shortages
• Maintained a clean and organized work area to promote safety and productivity
• Demonstrated strong problem-solving skills by resolving inventory discrepancies quickly and accurately
• Demonstrated flexibility by adapting quickly to changing priorities or urgent requests from supervisors Beer goddess/ server
Flying Saucer Draught Emporium-Garland, TX
April 2021 to September 2021
• Waited on 8-10 table sections
• Educated customers on 200 beer list
• Experienced in expediting food from the kitchen
• Familiar with large parties and outdoor dining
• Upheld TABC regulations and drink regulations
• Knowledge ALOHA system
Starbucks Barista
Starbucks-Plano, TX
June 2020 to April 2021
• Excelled in customer service and customer connections
• Cashier experience
• Drive-through window experience
• Expertly crafted drinks, including lattes, cappuccinos and teas
• Cleaned and safely sanitized all workstations
• Used oven equipment to prepare food
Hooters Girl/Bartender
Hooters-Addison, TX
March 2020 to June 2020
• Maintained perfect uniform and had excellent customer service
• Handled large parties
• Cleaned and maintained section
• worked AM bar
• full knowledge of drink and food menu
Sever/dessert specialist
Better than sex a dessert restaurant-Plano, TX
September 2019 to March 2020
• Fluently described desserts with quinine tastes and beer or wine pairings with each and also described restaurant culture and the story of how we began to each guest
• Helped prep desserts and make speciality drinks
• keep the environment clean and maintained a 100 on our heath inspection
• Carried and presented desserts to guests
• Served private parties
• Helped bake and plate desserts
Vet Assistant and office receptionist
Willow Bend Veterinary Clinic-Plano, TX
July 2018 to December 2019
• Promptly responded to customer calls, while remaining calm in urgent situations
• Maintained and updated case files and kept them neatly organized
• Excelled in having a friendly and positive attitude, while informing clients about their animals medical status
• Filled prescriptions and faxed medical files
• Upheld a safe and sanitary environment for animals boarded, office visits and surgeries
• Helped monitor and provide some medical procedures assistance, such as safe restraint of an animal, heat rate monitoring, weighing of animals, taking temp, collecting urine and fecal samples, and collecting blood samples.
Sales Lead Generator
Generator Supercenter-Rockwall, TX
May 2019 to September 2019
• Held product meetings with distributors to best educate them on our products and how to help create more leads
• Managed displays and helped inform customers on product and help find what suited their needs
• Created spreadsheets to help collect data and properly organize potential customers data
• Promptly responded to customer questions through emails and phone calls
• Helped open flow towards new networks to increase sales
• Used customer service skills on the daily basis to help best suit customer needs
• Helps give rough estimates on generators depending on the size and qualities of the home Pre school teacher
Learning lighthouse-Rockwall, TX
April 2019 to July 2019
• Formed lesson plans appropriate to ages 4 months to 4 years
• Tended to every child's needs, by feeding them changing them and keeping them in a positive reinforcement environment
• Upheld safety standards and practiced safe weather drills as well as fire drills
• Formulated stimulating and engaging activities and schedules to help learn new skills and help encourage brain development
Server/Hostess/To-Go Specialist
Cotton Patch Café-Wylie, TX
December 2017 to April 2018
• Took customers, while giving them our daily specials and recommending appetizers before their meal
• Busted tables and carried small and large trays
• Stocked expo and upheld safety policies
• Ran expo and directed food runners and completed plating
• Cleaned and maintained my section
• Rolled and polished silverware
• Packaged and reviewed orders
• Took over the phone orders
• Cashed out customers
• Practiced customer service and hospitality
• Controlled wait times and seated guests
Education
Some College in Public Health
Eastfield College
Present
High school diploma
Commerce High School-Commerce, TX
August 2012 to June 2016
Skills
• Infection Control Training
• CHW state certificate (Less than 1 year)
• Organizational Skills
• Branding
• Public health
• Guest services
• CPR (4 years)
• Customer service
• Communication skills
• Events Management
• Time Management
• Sales
• Motivational Interviewing
• Supervising experience (1 year)
• Management
• Restaurant experience
• Organizational skills
• Hospitality
• Hand tools
• Customer Service
• Supervising experience
• Retail Sales
• Microsoft Outlook
• Mental health first aid (Less than 1 year)
• Pet Grooming
• Volunteer work with children (1 year)
• Event Planning
• Serving
• Bartending
• Customer service (5 years)
• Teaching
Certifications and Licenses
Driver's License
ServSafe
CPR Certification
TABC Certification
First Aid Certification
BLS Certification
Food Handler Certification
CHW certification
May 2023 to August 2025
Certification #15379
Expires: 8/31/2025
Additional Information
I am a regular volunteer at Sharing Life in Mesquite in the food pantry.
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