Customer Service Business Development

Ndidi Obaah, Customer Service Representative

Houston, 77077, US, +1-346-***-****, *******@*****.***

SUMMARY Dynamic Customer Service Representative with over 5 years of extensive experience in business development and management. Proven ability to resolve customer issues swiftly, enhancing satisfaction and driving feedback- based improvements. Achievements include increasing revenue by 60% through optimized processes and securing new business opportunities. Exceptional communication skills paired with a talent for fostering strong client relationships will contribute significantly to delivering outstanding service and meeting the needs of future employers.

WORK EXPERIENCE

08/2024 – Present PROJECT MANAGER, Arq Dev Corp Sugar Land, US Led diverse teams to meet project deadlines, enhancing productivity and collaboration.

Strategically allocated resources to achieve project goals, ensuring optimal performance.

Coordinated complex project phases, driving measurable improvements in efficiency.

Facilitated open communication channels, promoting team synergy and successful outcomes.

Orchestrated project timelines and resource allocation, resulting in the successful on-time delivery of key initiatives and increased stakeholder satisfaction.

01/2019 – Present PROJECT MANAGER, DATA ANALYTICS, DIJOEL SERVICES LIMITED

Lagos, Nigeria

Managed vendor relationships to reduce costs and enhance project capabilities, boosting revenue by 60%.

Coordinated project phases, ensuring timely completion without compromising quality or safety standards.

Analysed consumer data to optimise promotional strategies, driving measurable campaign success.

Facilitated team communication for project alignment, resolving complex issues with senior leadership.

Provided precise product orders based on technical specifications, ensuring project efficiency and accuracy.

03/2020 – 03/2022 SENIOR BUSINESS DEVELOPMENT MANAGER, Zois Energy Ltd UK

Manchester, UK

Resolved customer issues swiftly, boosting satisfaction and driving feedback-based improvements.

Presented at industry events, showcasing offerings and generating significant lead interest.

Optimised lead generation processes, significantly reducing administrative time and enhancing efficiency.

Collaborated with teams to craft detailed client proposals, successfully securing new business opportunities.

Adjusted pricing strategies in response to market trends, maintaining a competitive edge and ensuring profitability.

07/2018 – 11/2018 BUSINESS DEVELOPMENT MANAGER, CNS MARINE NIGERIA LIMITED

Lagos, Nigeria

Led comprehensive market analysis and documented CRM activities for strategic growth.

Secured new revenue streams by enhancing client relations through targeted efforts.

Provided actionable market insights to global teams, facilitating informed decision-making.

Optimised pricing strategies to align closely with client needs, ensuring market relevance.

Boosted company revenue by 20% through targeted opportunities and relationship building.

12/2016 – 07/2018 BUSINESS DEVELOPMENT OFFICER, MTJ ENERGY CORPORATION LIMITED

Lagos, Nigeria

Identified and secured new business opportunities, significantly boosting sales channels.

Cultivated executive-level client relationships, enhancing overall business growth.

Formulated strategic negotiation tactics, thoroughly assessing risks and client objectives.

Directed marketing initiatives that effectively drove customer acquisition and revenue.

Exceeded sales targets by establishing connections with over 20 new clients, solidifying market presence.

10/2011 – 12/2016 ADMINISTRATION MANAGER, PROCUREMENT OFFICER, GRAHAM OSHAFI LIMITED

LEKKI

Managed payroll and benefits for over 30 employees, promptly resolving issues to maintain employee satisfaction.

Communicated effectively with the Head of Operations to identify and address operational concerns.

Ensured meticulous record-keeping leveraging ERP software for accounts and inventory controls.

Provided comprehensive administrative support, thereby enhancing office operations for over 15 colleagues.

Organised company events and meetings, significantly improving team collaboration and operational scheduling.

Streamlined payroll processing for more than 30 employees, improving accuracy and reducing processing time, which contributed to enhanced employee satisfaction.

EDUCATION

09/2008 – 05/2012 University of Lagos

BACHELOR'S, Botany/Microbiology

Akoka, Nigeria

09/1998 – 05/2004 Topgrade Secondary School

A LEVELS, Science

Surulere, Nigeria

09/2022 – 09/2022 Computer Networking Systems

Bsc

Lagos

SKILLS Operations Management Event Management

Data Analysis Computer Networking

Contract Management Process Improvement

Project Planning Critical Thinking

Customer Service Problem Solving

Team Leadership Strategic Planning

LANGUAGES English (Native)

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