Customer Service Los Angeles
Resume:
Schyler Ross
Regalia
**** * ****** ****** **** Jr. Blvd, Los Angeles, CA 90008
*********@*****.***
PROFESSIONAL SUMMARY
I am a versatile Sales Operations Specialist/Manager who excels in dynamic, challenging, and fast-paced professional environments. I am assertive and enthusiastic, with extensive knowledge of Microsoft Suite and an unsurpassed work ethic. I am a confident professional with strong analytics and communication skills, and I have demonstrated the ability to make recommendations and take action. I have a proven ability to successfully self-manage multiple tasks and projects.
I have more than eight years of experience training and supervising sales staff and planning and implementing sales strategies across multiple stores. I am looking to bring my proven track record of successfully launching marketing campaigns and leading teams into a sales position.
Core competencies include:
●Superior Customer Service Skills
●New Account Development
●Strong interpersonal skills
●Relationship Development & Maintenance
●Outstanding Time Management Skills
●Leadership, Training & Team Development
●Solutions Building & Creative Problem Solving
●Outstanding ability to work effectively in a cross-functional team environment
●Strong communication and decision-making skills
●Superior problem-solving and root-cause analysis skills
Career Narrative
MAY 2025 – PRESENT
Culinary Staffing Services / Party Staff, Los Angeles, CA
●Greeted and seated guests warmly, providing a friendly and welcoming atmosphere.
●Set up and break down catering events, ensuring all food stations, service areas, and dining spaces are clean, organized, and fully equipped.
●Assist in preparing food for delivery and service at off-site events, ensuring adherence to health and safety regulations.
●Provide excellent customer service by anticipating guests’ needs and addressing any concerns or requests promptly. Responded promptly to guests’ needs, including refilling drinks, clearing plates, and handling special requests.
●Serve food and beverages to guests in a timely and professional manner, ensuring a positive customer experience.
●Provided attentive and personalized service for large groups, ensuring every guest had what they needed for an optimal dining experience.
●Managed special requests, such as room setups for large events, ensuring a smooth guest experience from start to finish.
●Manage food stations during events, refilling items as needed, and maintaining cleanliness and organization throughout the event.
●Collaborate with chefs, servers, and event coordinators to ensure seamless event execution.
●Worked closely with event planners and managers to ensure events ran smoothly, adhering to client specifications and schedules.
●Maintain an organized and sanitary work environment, adhering to food safety standards and event specifications.
●Worked efficiently during peak hours, maintaining focus on customer service and quality while managing multiple tasks.
JULY 2015 – OCTOBER 2024
Sales Manager / Home Design Furniture, Palm Coast, FL
●Successfully generated $40,000 in sales, showcasing exceptional sales skills and a proven ability to cultivate strong client relationships. This achievement not only contributed significantly to the success of the team but also played a key role in driving revenue growth for the organization.
●Responsible for opening and closing the store, ensuring that all security systems are fully operational and functioning properly to safeguard the premises.
●Perform a comprehensive walk-through to thoroughly assess the store’s condition and cleanliness, taking note of all areas such as the sales floor, aisles, restrooms, and storage spaces to ensure they meet the highest standards of hygiene and organization.
●Effectively respond to and manage customer inquiries, address any complaints they may have, and thoughtfully consider their feedback to ensure a positive experience.
●Strive to consistently uphold exceptional standards of customer service, ensuring every interaction is positive and memorable. This includes actively listening to customer needs, addressing their concerns promptly, and creating a welcoming atmosphere that fosters loyalty and satisfaction.
●Address intricate or escalated customer concerns, ensuring a thorough understanding of their issues while providing effective solutions. Engage with customers empathetically to resolve their problems swiftly and efficiently, fostering satisfaction and trust.
●Run in-store promotions and special offers to attract customers. These could include discounts for a limited time, buy-one-get-one-free deals, or product bundles. Make the displays attractive and clear to show customers the value of the offers. This will help increase interest and store visits.
●Continuously evaluate sales performance by analyzing key metrics and trends, and be prepared to modify strategies accordingly to maximize effectiveness and achieve desired outcomes.
●Regularly assess and monitor inventory levels to ensure optimal stock availability, strategically restock items as needed to meet customer demand, and perform thorough stock audits to verify accuracy and identify discrepancies.
●Create an inviting store layout that not only attracts customers but also effectively showcases our brand's identity and values.
●Regularly update and rejuvenate product displays, ensuring they highlight our latest offerings, and refresh promotional signage to capture customer attention and drive engagement.
●Manage transactions and oversee cash management.
●Carefully examine and address a variety of emails and other forms of correspondence, ensuring that each message is thoughtfully considered and responded to in a timely manner.
●Compile and submit comprehensive daily reports encompassing both sales figures and operational metrics, ensuring that all relevant data is accurately represented for review and analysis.
●It is essential to consistently uphold and comply with all company policies and procedures, as well as adhere to health and safety regulations. This ensures a safe and productive work environment for everyone, fosters a culture of accountability, and minimizes the risk of accidents or violations that could jeopardize the well-being of employees and the organization as a whole.
●I provided comprehensive training and ongoing support to junior closers, significantly enhancing their understanding of effective closing techniques. Through hands-on workshops and tailored mentorship sessions, I equipped them with the skills and strategies needed to navigate complex sales scenarios and secured their confidence in achieving successful outcomes.
●Supervise and oversee the comprehensive security systems in place at the store, ensuring that all surveillance cameras, alarm systems, and access controls function effectively to protect the premises and merchandise.
FEBRUARY 2014 – JULY 2015
Barista/Cashier (Part-Time) / Abbey Food & Bar, West Hollywood, CA
●Greet customers as they arrive and inquire about their orders
●Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe presentation standards
●Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating to standard to set a positive example for the shift team
●Anticipate customer and store needs by constantly evaluating environment customers for cues
●Contribute to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager
●Deliver legendary customer service to all customers by acting with a customer-comes-first attitude, connecting with the customer
●Contribute to restaurants' goals for increasing sales and improving profits
●Follow related policies and procedures, including those for cash handling and safety security, to ensure safety during each shift
●Maintain a clean, organized workspace
●Follow health, safety, and sanitation guidelines for all products
●Take payments for coffee sold and tender change
●Ensure that sufficient supplies are available and inform procurement officers of any shortages
JANUARY 2014 – JULY 2015
Catering Specialist (Part-Time) / Party Staff, Los Angeles, CA
●Answered all customer queries regarding food ingredients, preparation procedures, and garnishes.
●Set up chairs and tables in the banquet dining area.
●Assisted in keeping the dining area organized and clean.
●Cleared and cleaned tables between mealtimes
●Set silverware, draped tablecloths, and folded napkins.
●Manage food stock and all equipment in the eating place and bar department
●Provide proficient service of food and beverages of passengers in a restaurant station
●Greet all patrons in the restaurant station at the beginning and end of every meal
●Deliver beverages as per guests’ instructions
●Anticipate guests’ needs continually and fulfill them appropriately
JANUARY 2014 – JULY 2015
Background Actor (Part-Time) / Cut Above Casting Services, Los Angeles, CA
●Performer in television and film.
●Taking direction and coordinating with production to create outstanding television/film
●Perform humorous and serious interpretations of emotions, actions, and situations using body movements, facial expressions, and gestures.
●Portray and interpret roles using speech, gestures, and body movements
●Read from scripts or books to narrate action to entertain audiences
●Work with other crew members responsible for lighting, costumes, makeup, and props.
FEBRUARY 2013 – DECEMBER 2013
Valet Attendant / Hilton Woodland Hills, Los Angeles, CA
●Provided exemplary customer service by greeting customers on the front end, ensuring customers' automobiles were parked safely and appropriately.
●Carefully drove and parked guest vehicles without causing traffic damage or obstruction.
●Ensured guest vehicles were locked and secure.
●Reported unusual events to management and security personnel.
●Upheld quality service standards for all performed tasks.
●Provided information for guests to help them while navigating the premises and admission to all facilities
●Opened hotel doors for all guests
●Provided guests with instructions, recommendations, and information about the city and its attractions
●Retrieved car for guests in a speedy and safe manner
JUNE 2010 – JANUARY 2013
Cashier-Bagger Attendant / Publix Supermarket Corp, Palm Coast, FL
●Efficiently operated POS and frequent guest card system with great accuracy.
●Maintained and restocked grocery inventory, scanned items, and completed price checks.
●Maintain the cash counter in running condition, accept payments, and make entries accordingly
●Balance the day’s transactions at daily cash closing
●Process and verify payments involving transfer of electronic funds
●Demonstrate a friendly but professional attitude towards customers coming up with payment-related queries
●Follow the company’s guidelines regarding cash payments policy
●Demonstrated ability to stand, walk, and move about for 75% of a shift
●Assist in the stocking of and rearrangement of display items in the supermarket when needed
●Bag groceries and other items
●Verify prices for items
●Carry packed sacks or bags in carts for performing check-out services
●Place bags and sacks in customers’ vehicles
●Collect shopping carts and baskets and deliver them to the right place
●Return grocery items left at checkout counters to their rightful places
●Price and shelf items
FEBRUARY 2009 – JUNE 2010
Sales & Shipping Representative (Part-Time) / Regal Bidet LLC, Palm Coast, FL
●Assist the family retail business by selling a variety of high-quality bathroom fixtures to meet the needs of our customers.
●Responsible for packaging and shipping inventory to customers
●Help to stuff envelopes with invoices for monthly billing and enter payments into spreadsheet software
●Created a customer base and close relationships with patrons
●Assist with kiosk build-up and tear-down during home and garden industry shows
●Provided exemplary customer service by greeting customers on the front end, ensuring customers' automobiles were parked safely and appropriately.
MARCH 2013 – NOVEMBER 2013
Sales Representative (Part-Time) / International Carpet & Rug LLC, Fallschurch, VA
●Assisting with the operations of a family-owned retail business specializing in the sale of high-quality carpets and area rugs.
Skills
●Highly skilled in providing excellent customer service, and I possess fluency in Spanish, making me an asset to any team.
●Experienced in POS systems
●Proficient with Video editing, Photoshop, Microsoft Word, Excel, and PowerPoint, Web Browsers, and Internet research
●Superior abilities in handling high customer volumes
●Proficient with Mac OS & Windows
●Excellent Customer Service
●Use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
●Strong ability to plan and schedule
●Ability to stay calm and courteous under challenging situations
●Ability to lift to 50 pounds overhead
●Possess abilities to manage time effectively, prioritize tasks, set goals, and develop systems for achieving those goals.
Education
2009 - 2012
Matanzas Highschool / Palm Coast, FL
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