Customer Service Care

Tyler Anderson

+1-678-***-**** ***********@****.*** Duluth, GA 30096

WORK EXPERIENCE

Customer Care Representative, Preimeter Office Products November 2024 - March 2025

• Acquire product knowledge to effectively address customer queries and provide accurate information.

• Responded promptly to inquiries, ensuring customers received timely and helpful assistance.

• Documented customer interactions meticulously to maintain accurate records and improve service delivery.

• Handled customer complaints with empathy and professionalism, striving to enhance customer satisfaction.

• Resolved customer issues efficiently, employing problem-solving skills to restore client confidence. Call Center Representative, Moneypenny

September 2021 - November 2024

• Managed customer contact information, ensuring accuracy and efficiency, leading to improved customer satisfaction rates

• Directed accurate information to clients, enhancing communication and reducing errors

• Assisted clients with daily operations, fostering strong relationships and maintaining high service standards Client Engagement, Moneypenny

November 2022 - February 2023

• Solved complex problems by analyzing root causes and implementing effective solutions, resulting in a reduction in recurring issues.

• Communicated regularly with clients to ensure their needs were understood and addressed in a timely manner, achieving an increase in client satisfaction.

• Managed key accounts by building strong relationships and providing exceptional customer service, leading to an improvement in client retention rates.

Salad Bar Associate, Golden Corral

June 2021 - August 2021

• Procured fresh products and effectively supplied food for customers, improving customer satisfaction rates.

• Maintained a clean and sanitized area, reducing health violations and ensuring health standards were consistently met.

• Demonstrated exceptional customer service skills by addressing customer needs promptly and efficiently, enhancing customer satisfaction rates.

Customer Service Representative, Fry's Electronics May 2019 - November 2020

• Processed transactions accurately, ensuring proper handling and safeguarding against fraud attempts and fake IDs, leading to a

reduction in transaction errors.

• Assisted customers with items and helped with heavy items to their cars, enhancing customer satisfaction rates through exceptional service.

• Maintained a tidy and stocked front area of the store, improving store presentation and customer experience, resulting in an increase in positive customer feedback.

EDUCATION

Piedmont Technical College

2014-2016

Associate's, Computer Science

Shiloh High School

2009-2013

High School Diploma

SKILLS

Accuracy, CRM, Customer Engagement, Customer Insights, Customer Relationship Management, Customer Retention, Customer Service, Data Entry, Inbound Calls, Key Accounts, Manufacturing Sanitation, Outbound Calling, Phone Skills, Retail Customer Service, Retail Experience, Retail Management, Technical

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