Management experience in multiple settings and a dynamic team leader
Resume:
Laura Kiss
Profile
**+ years in retail environments: 13 years Management experience in multiple settings, including an associate's degree in business. Organized and dependable candidate successful at managing multiple priorities with a cheerful outlook. Willingness to take on added responsibilities to meet team goals. Seeking a full-time position that offers professional challenges utilizing people skills, excellent time management and critical thinking skills. Highly trained with school aged children through relevant experience and schooling achieved..
Employment History
Display Team Associate at Miniso, Milpitas
February 2024 — Present
● Set up store displays.● Stocked shelves.● Traveled to different areas/states to set up new stores
Behavior Technician at ACES, San Jose
June 2022 — November 2023
● Enhanced client progress by implementing individualized behavior intervention plans.● Collaborated with multidisciplinary teams to develop comprehensive treatment strategies for clients.● Improved client communication skills using evidence-based practices and techniques.● Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.● Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
Merchandising Manager at White Cap Industries, Santa Clara
October 2020 — December 2021
● Increased sales by developing and implementing successful merchandising strategies.● Trained and supervised merchandising team members in best practices, improving overall performance.● Implemented● Innovative feedback on completed work visual displays that captured attention and boosted sales Checked documentation and corrected issues in prompt fashion.● Investigated guest challenges and sources of dissatisfaction to offer timely resolution.● provided guest assistance and recommendations for tourist attractions.
Day Manager/Lead Housekeeper at Fern River Resort, Felton
May 2017 — September 2020
● Ran the entire resort singlehandedly● Dealt with customer complaints● Handheld all the bookings, managed check in's and check outs● Inventory control● Oversaw employees work and gave feedback where needed● Personal assistant to resort owner, cleaned her house and did her laundry, etc.● Cash handling/money control● Gave wedding tours and booked weddings● Helped out with weddings● Answered all phone calls● Guest Relations● Employee performance● Open and closed resort office daily● Monitored supplies used for housekeeping.● I did everything you could think of one doing at a resort, and then some!
Between 2014-2017 I worked as a Housekeeper for independent companies, as well as for Safeway and Redwood Christian Park
Store Manager // Scotts Valley at Peninsula Petroleum
October 2011 — July 2014
Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.● Improved customer satisfaction through staff training in customer service and product knowledge.● Maximized sales by creating innovative visual merchandising displays and store layouts.● Implemented a loyalty program that boosted repeat business and increased overall sales revenue.● Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.● Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.● Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.● Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.● Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.● Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.● Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.● Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives. Managed inventory control, cash control, and store opening and closing procedures.● Completed point of sale opening and closing procedures.● Maintained proper product levels and inventory controls for merchandise● Approved regular payroll submissions for employees.● Set effective store schedules.● Interacted well with customers to build connections and nurture relationships.● Managed problematic customers and clients to assist lower-level employees and maintain excellent customer service.● Monitored daily cash discrepancies, inventory shrinkage and drive offs.● Tracked employee attendance and punctuality.● Managed purchasing, sales, marketing, and customer account operations
Education
Associate's degree In the Art of Business, University of Phoenix Arizona, Phoenix
Details
**.******.****@*****.***
Skills
Stock Control
Strategic Thinking
Cash Register Operation
Merchandising
Communication Skills
Customer Communications Management
Retail Commerce
Sales
Intervention Planning
Multidisciplinary Approach
Innovation
Housekeeping Skills
Customer Service
Telephone Skills
Payroll Management
Mobile Device Management
Employee Performance Management
Customer Loyalty Programs
Customer Satisfaction
Loss Prevention
Visual Merchandising
Scheduling
Negotiation Skills
Balanced Budgeting
Knowledge of Professional Development
Knowledge of Purchasing Processes
Strategies of Pricing
Employee Onboarding
Safety Principles
Budgeting Skills
Strategic Management
Marketing
Service Quality
Demographics
Knowledge of Finance
Punctuality
Critical Thinking
Training Activities
Customer Relationship Management
Time Management
Psychology
Expediting
Team Management
Business Administration
Oil and Gas
Coordination Skills
Friendliness
Interpersonal Skills
Trustworthiness
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