Call Center To-Go Specialist
Resume:
Iris Ovalle
Irving, TX *****
************@*****.***
Professional Summary
I aspire to be an entrepreneur and have my own business one day. I am always willing to learn and develop new skills, which gives me the ability to communicate comfortably with anyone I meet. I am also great with problem-solving by looking at the situation from many viewpoints. Willing to relocate to: Dallas, TX
Work Experience
Call Center Agent
Moxie Pest Control-Irving, TX
May 2024 to Present
My department is field expert support. In this position, I am the middleman for our technicians and customers. I respond to messages from our field experts when customers want to cancel, schedule/ reschedule a service or answer any questions or concerns our customers may have. Hostess, To-Go Specialist,Qa
Chili's-Irving, TX
May 2022 to August 2024
I started out as a host when i began working for Chili’s. I did my best to be fair with all servers and how many tables they received by keeping up with “rotation”. I also helped servers clean off their tables in order to make business flow much faster. Once i proved myself as a great host I was then offered a better position, as a To-go specialist. In this position I would assemble and bag the orders to ensure the quality of the food was great for our guests, I also answered the phones to answer questions and place orders as well as taking care of guest in person. After exceeding my position in Togo I was then offered a QA job title. My job is to ensure the quality of the food for our dine in guests were up to their expectations and making sure our food runners were taking care of drinks/food in perfect time. Cashier
Savers Cost Plus-Irving, TX
September 2021 to February 2022
Education
High school diploma
Irving High School
August 2020 to May 2023
Skills
• Cashiering
• Retail Sales
• Quality assurance
• Food Service
• Organizational Skills
• Cleaning Experience
• Makeup application
• Cosmetology
• Restaurant Experience
• Cash register
• Food Preparation
• Cash Handling
• Facials
• Busser
• Beauty & cosmetics sales
Certifications and Licenses
Cosmetology License
July 2023 to July 2025
I earned this license while still in high school through the CTE (career and technical education) department.
TABC Certification
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