Administrative Assistant Customer Service

AURORA, US, ***** • *******@*****.*** • 720-***-**** • DRIVER'S

LICENSE

JUDYTHE WRIGHT

Administrative Assistant

PROFESSIONAL SUMMARY

Administrative Assistant with over 12 years of extensive expertise in medical office administration, PBX operations, and customer service. Proficient in medical billing, records management, and administrative support, ensuring operational efficiency and enhanced communication. Committed to optimizing workflow and improving customer satisfaction through effective coordination and meticulous attention to detail.

EMPLOYMENT HISTORY

PBX OPERATOR Oct 2024 - May 2025

HCA Healthcare Denver, CO

DOCUMENT SCANNER May 2024 - Aug 2024

Douglas County Government (CO) Castle Rock, CO

RECEPTIONIST/ADMINISTRATIVE ASSISTANT Mar 2024 - Apr 2024 Garry Albert CPA Castle Pines, CO

MEDICAL RECORDS SUPPORT SPECIALIST Sep 2023 - Nov 2023 Adventhealth Parker, CO

MEDICAL FRONT DESK RECEPTIONIST Jul 2023 - Aug 2023 Rocky Mountain Cancer Centers Aurora, CO

PBX SWITCHBOARD OPERATOR Mar 2023 - May 2023

Colorado Blood Cancer Institute Denver, CO

MEDICAL RECORDS SCANNER Sep 2022 - Dec 2022

Pinnacol Assurance Denver, CO

I Managed multi-line PBX system, enhancing call efficiency and ensuring seamless communication. Handled high volume of calls, improving response times and customer satisfaction. Operated PBX system, ensuring accurate call routing and reducing wait times. Coordinated incoming and outgoing calls, optimizing communication flow. Maintained PBX system, contributing to operational efficiency and team collaboration. I Scanned and digitized documents for open space properties, enhancing accessibility and organization. I Managed inbound calls and scheduled tax appointments, ensuring seamless client interactions. Scanned and organized tax documents, maintaining efficient document management. Processed payments and handled mail, contributing to streamlined office operations. Scanned medical records into digital charts, enhancing data accuracy and accessibility. Completed short-term assignment with precision, ensuring timely updates to patient files. Utilized attention to detail to maintain confidentiality and integrity of patient information. I Checked in patients efficiently, processed payments, scheduled appointments, answered calls. Ensured smooth patient flow, reduced wait times, maintained high satisfaction. Utilized scheduling software, handled financial transactions, managed multi-line phone system. I Managed high-volume call transfers, enhancing department communication efficiency. Processed financial statements with precision, ensuring timely distribution. Utilized organizational skills to streamline mail operations, improving response times. I Prepared and digitized workers' comp medical files, enhancing record accessibility and accuracy. HIM SPECIALIST Apr 2022 - Jul 2022

The Medical Center of Aurora Aurora, CO

HEALTH SCREENER Dec 2021 - Mar 2022

Rose Medical Center Denver, CO

CUSTOMER SERVICE REPRESENTATIVE Mar 2021 - Jun 2021 ADT Security Services Aurora, CO

CUSTOMER SERVICE REPRESENTATIVE Nov 2020 - Jan 2021 Conduent Denver, CO

SCHEDULER Feb 2020 - Mar 2020

Kaiser Permanente Denver, CO

MANAGED CARE REPRESENTATIVE Nov 2019 - Dec 2019

Anthem, Inc Denver, CO

MEDICAL RECORDS REVIEWER Jun 2019 - Jul 2019

Aurora Mental Health Center Aurora, CO

PBX SWITCHBOARD OPERATOR Sep 2018 - Mar 2019

Renaissance Denver Central Park Hotel Denver, CO

CUSTOMER SERVICE REPRESENTATIVE Sep 2017 - Jul 2018 St. Anthony's Hospital Lakewood, CO

I Converted paper records to electronic format, enhancing data accessibility and accuracy. Scanned and indexed medical documents, streamlining patient record management. Ensured compliance with HIM standards, improving record-keeping efficiency. Facilitated seamless transition to digital records, reducing manual errors. Collaborated with team to optimize electronic storage solutions, boosting workflow productivity. I Screened hospital entrants for COVID, guided visitors, ensured safety protocols, enhanced patient flow I Handled outbound/inbound calls, scheduled alarm upgrades, enhanced customer satisfaction. Scheduled appointments, improved service efficiency, managed customer inquiries. Coordinated alarm system upgrades, increased customer engagement, resolved issues promptly. I Handled customer calls on traffic citations and processed payments efficiently. Managed mail payments, ensuring accurate and timely processing. Resolved customer inquiries, enhancing satisfaction and trust. Utilized strong communication skills to clarify complex citation details. Contributed to a streamlined payment process, improving service efficiency. I Scheduled eye appointments, enhancing patient satisfaction and resolving queries efficiently. Informed Medicaid patients about Managed Care Plan options. Enrolled interested patients efficiently.

Utilized strong communication skills to engage patients. Resolved patient inquiries promptly, ensuring clarity. Enhanced patient understanding of healthcare options. I Organized patient records for efficient data entry and archiving. Extracted vital information, ensuring accuracy and completeness. Entered data into Excel, maintaining confidentiality and precision. Streamlined record management, enhancing retrieval processes. Contributed to improved data integrity and operational efficiency. Managed call dispatching, improving response efficiency. Processed room service orders, enhancing guest satisfaction. Filed reports accurately, supporting operational integrity. I Managed patient food orders via call center, ensuring accuracy and timely service. Enhanced patient satisfaction by efficiently handling dietary requests. Utilized strong communication skills to address patient inquiries and concerns. Resolved order discrepancies, improving overall service quality. Contributed to a streamlined process, resulting in improved patient experience. TELEPHONE INTERVIEWER May 2015 - Aug 2017

PSB Research Denver, CO

MEDICAL BILLER AND CODER/CUSTOMER SERVICE REPRESENTATIVE Jul 2013 - Feb 2015 Blue Cross Blue Shield Denver, CO

MEDICAL FRONT OFFICE/INTERNSHIP May 2013 - Jun 2013 Inner City Health Center Denver, CO

EDUCATION

CERTIFICATE IN MEDICAL CODING AND BILLING Sep 2011 - Sep 2012 Kaplan College Thornton, CO

I used meditech software to learn how to do billing and coding SKILLS

Medical Records (Expert), PBX Systems (Expert), Data Entry (Experienced), Customer Service (Expert), Medical Billing (Experienced), HIPAA (Expert), Microsoft Office (Expert), Epic (Expert), Medical Coding (Experienced), Insurance Verification (Experienced), Medical Terminology (Expert), Administrative Support (Experienced), Document Management (Expert), Scheduling (Experienced), Reception. (Experienced). COURSES

MEDICAL CODING AND BILLING Sep 2011 - 2012

Kaplan College

I Conducted diverse surveys in call center, enhancing data accuracy and customer insights. Executed telephone interviews, refining communication skills and boosting response rates. Managed survey processes, achieving high completion rates and improving data reliability. I Processed insurance claims using ICD-9 & CPT coding, enhancing accuracy and efficiency. Managed patient intake and billing, ensuring accurate coding and compliance with HIPAA regulations.

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