Customer Service Medical Office

DAVINA WHITE

**** ******* ***** ● Greensboro, NC 27405 ● 443-***-**** ● ******.***********@*****.*** HEALTHCARE PROFESSIONAL

Objective: I am an outgoing, skillful, and reliable Medical Office Professional, seeking a program or office leadership position that reflects my experience, skills, and personal attributes including dedication, meeting goals, creativity, and the ability to go above and beyond. Excellent communication, motivational, and outstanding customer service skills. Profile

An independent and self-motivated professional with exceptional customer and interpersonal skills; Able to grow positive relationships with patients and colleagues at all organizational levels

Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, patient and resident satisfaction and the bottom line

A highly organized, dedicated and focused individual with the ability to prioritize and complete multiple tasks and follow through to achieve goals; 12 years of medical office and advanced healthcare office support experience

Exceptional ability to exhibit organizational values while consistently meeting & at times exceeding expectations Experience

Moses Cone Hospital Greensboro, NC

Medical Staff Coordinator 2020 to Current

Coordinates Medical, Dental and Allied Staff credentialing & privileging process for both initial appointments and reappointments.

Consistently follows established credentialing process to ensure both initial appointments & reappointments are completed timely & accurately.

Anticipates potential delays in the credentialing process & follows-up according to established Departmental metrics in order to expedite the processes, ensuring that customer & organization needs are met & regulatory risks are avoided. Documentation is thorough.

Processes initial applications and Service peer review committee agendas accurately & timely. Knowledge of clinical privileges & specific criteria for clinical privileges is at an acceptable level.

Maintains database for Medical, Dental and Advanced Practice Provider Staff

Provides administrative support to the Medical and Dental Staff leaders, Hospital leadership/administration, and fellow Medical Staff Services Team members.

Serves as a resource to the Medical, Dental, and Advanced Practice Provider Staff, Hospital Staff, Hospital leadership/administration, and other institutions/agencies as necessary Moses Cone Hospital Greensboro, NC

Administrative Assistant, NeuroHospitalist and Stroke Unit 2017 to 2020

Serve as the liaison between administrative personnel and senior management, communicating needs effectively

Process payroll in Kronos including physicians’ bonuses; Sign off and submit reimbursement for all employees

Respond to requests for info. as well as answering incoming calls, scheduling patients for EEG’s in EPIC

Make purchases with company credit card for events or necessary purchases for the office

Directly involved in the orientation process for new hires; Schedule appointments and collect all documentation for new hires to begin work; Accurately schedule all meetings through outlook as well as reserve the rooms

Monitor all CME hours and funds for the entire department as well as stroke hours

Oversee the call schedule for all stroke and neurologist physician and PA’s in AMION University of MD Medical Center Faculty Physicians Incorporated Baltimore, MD Administrative Assistant III, Department of Pediatric Education 2013 to 2017 Administrative Assistant II, Department of Pediatric Education 2011 to 2013

Provided senior level administrative support while interacting with officials, staff at all levels and the public

Edited, formatted and reviewed a variety of document materials created by others

Assisted in preparing and administering department budget, semi-annual review scheduling, credentialing, emails, and in-person inquiries; Completed CME credit applications for the pediatric department and submitting a quarterly report

Organized and led the planning of recruitment and orientation for the new intern interview process

Entered, updated and retrieved confidential information as needed; coordinated business luncheons and meetings

Established a new filing system, ordered office supplies and equipment; coordinated supply orders

Directed or assisted in training less experienced personnel. Assigned and directed specified job duties

Acted as intermediary for supervisor, providing administrative support in a fast-paced and professional office.

Key leadership duties included:

o Anticipated supervisor’s course of action when absent and facilitated problem resolution o Interpreted administrative decisions and policies to other staff and transmitted directions based on training In addition to but a separate occupation to the current position. I took on the role as the 3rd year students’ Academic Coordinator, while waiting for the position to be filled. Providing support to the 3rd and 4th years clerkship directors. Collecting and compiling grades for the grading committee, scheduling orientation, lectures and home visits to patients. Creating students’ schedules while rotating through the pediatric residency course every six weeks. Ordering and proctoring 3rd year students’ exams.

Experience CON’T

Advanced Radiology Woodlawn, MD

Physician Liaison 2010 to 2011

Medical Scheduler 2009 to 2010

Acted as a liaison between referring physician staff, outpatient site staff and the call center management team to increase efficiency and inter-departmental effectiveness

Coordinated completion of online scheduling requests; Reviewed proper preparation for the procedure asking appropriate and necessary screening questions for exam

Scheduled and confirmed patient appointments; Documented insurance coverage and benefits for service

Verified and updated patient demographics in accordance with HIPAA; Corresponded with the doctor’s office regarding patient reports and appointments

Dr. Nathanson’s Dentistry Timonium, MD

Medical Receptionist 2007 to 2009

Verified and entered insurance info. and oversaw patient clinical/surgical scheduling (exams, procedures, & consults)

Answered phones, greeted patients, maintained emails, handled correspondence and physician schedules

Ran daily profit reports; Opened, reviewed and distributed incoming mail for the doctor and staff Education

All State – Careers 2006 to 2007

Certification - Billing and Coding

Certification - Anatomy and Medical Terminology

Baltimore School of Massage 2004 to 2005

Certification - Massage Practitioner

Key Skills

EPIC Scheduling

Microsoft Word, Outlook, Excel

Budget Development Experience

Inventory Management

Process All Check-Request and Purchase Orders

Process Payroll (Kronos) - Process quarterly bonuses

Assist with Physician Contract Process

AMION - Call schedule for all physicians

Cone Software: SharePoint, Medi Tract (Contracts), Vital Stats (WRVU), & Perceptive

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