Customer Service Data Entry
Resume:
Timishia Stanley
Ready to work!
Tampa, FL *****
******************@*****.***
Authorized to work in the US for any employer
Work Experience
Member Services Representative
Liberty Dental Plan-Tampa, FL
December 2020 to March 2025
Take inbound calls in regards to dental benefits claims status pre authorization and referral Process pending claims to and Pre Authorizations
Data Entry for updates on members accounts
Assist members with initiating grievances and or complaints that they may have against the office or provider.
Provide excellent customer service and going above and beyond to ensure that the member is satisfied before ending the call.
Outbound projects assisting members with dental assessments. Concierge clerk
Beacon Health Solutions-Tampa, FL
September 2019 to September 2020
Insurance Agent that specializes in Medicare members. Take member/ Provider calls in regards to billing/ claims inquiries and status. Assist members with reaching out to providers in regards to prior authorizations, bills, and benefits that they may not fully understand.
Assist members with Initiating grievances and or complaints that they may have against a agent or provider.
Concierge Clerk
LHI Customer Service-Tampa, FL
April 2018 to August 2019
• Make contacts to schedule a variety of specific medical and dental services in accordance with customer availability and contract guidelines. Respond to a variety of inquiries and resolved issues with regard to the appointment scheduling/fulfillment processing and service completion in a timely manner while maintaining sensitivity toward military culture.
• Conduct customer contacts related to Health Assessment processing, referral follow-up, educations and resource inquiries.
• Identify potential behavioral health situations and follow contract specific protocol to assist callers.
• Maintain constant awareness of service level and queue status in order to meet contractual requirements.
Sales Associate
Walmart-Tampa, FL
August 2016 to March 2018
Make provision for a quality customer service delivery, give prompt response to the calls of customers, provide a understanding of the nature of the store, provide effective help to customers when needed, operate cash register when the urgency arises, take appropriate procedures in attending to claims of customers, apprised with product updates and products information so as to offer good response to customers' questions, handle proper labeling and pricing of merchandize, ensure the store is clean, ensure displaced products are returned to the right department and shelf, adhere to the rules and regulations on safety, safeguard all displays and merchandize, fill back stocks from the store or warehouse when the shelves are out of stock, make customers feel appreciated and valued, abreast with safety and security measures of keeping the store safe, insure proper sanitation of the work environment, offer assistance to customers in locating products of their choice, understand the nature and the importance of each product to explain its use to customers, take part in routine meetings of staff, offer assistance with unloading of merchandize and uploading of stocks Personal Care Technician
Brookdale Retirement Home-Tampa, FL
June 2014 to July 2016
Assist residents with daily living and provision of fun, safe and engaging activities to ensure that their days are happy and fulfilling. Provide dignified care to residents of both assisted living and memory care communities, including individuals living with all stages of Alzheimer's disease. Helped coordinate enjoyable activities for residents, including game nights, concerts, movies, card tournaments, exercise classes and makeover sessions. I assisted in procuring donated supplies, with repeated praise for creative ideas and resident-acclaimed programming. Prepared and submitted resident progress notes. Ensured complete documentation in EMR system and immediately alerted RN and care provider teams of changes in condition.
Retail Pharmacy Technician
Sweetbay Pharmacy-Tampa, FL
May 2012 to October 2014
I communicated with healthcare providers, insurance, companies, and patients in person, by email, via fax and telephone. Properly filled and dispensed an average of 500 to 800 prescriptions per day. Received and stored incoming inventory, verified quantities against invoices, and checked for outdated medications. Made requisitions for drugs and supplies with professional guidance from the pharmacists. Performed clerical tasks, such as filing, answering phones, and operating cash register, maintaining prescription records, or composing letters
Calling Support Technician
Express Scripts/Medco Health Solutions-Tampa, FL
July 2007 to May 2012
Responsible for making and receiving doctor and patient calls in regards to patients profiles and also prescription refill.
Worked as a team of 3 to a pharmacist to retrieve and complete the call queue. Education
High School Diploma
D.W. Waters Career Center-Tampa, FL
May 2007
Skills
• Typing (10+ years)
• Medical terminology
• Microsoft Access
• Customer service (10+ years)
• HIPAA (10+ years)
• Research
• Microsoft Excel (10+ years)
• Patient service
• Cash handling
• Microsoft Suites (10+ years)
• Microsoft Project
• Microsoft Word (10+ years)
• Search engines
• Computer skills (10+ years)
• Communication skills (10+ years)
• Office experience
• English
• Microsoft Outlook
• Windows
• CRM software (10+ years)
• Salesforce (4 years)
• Writing skills
• Administrative experience
• Time management (10+ years)
• Organizational skills (10+ years)
• Data entry (10+ years)
• Accounting
• Accounting software
• Accounts receivable
Certifications and Licenses
driver's license
Pharmacy Technician License
PTCB Certification
Driver's License
July 2020 to May 2029
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