Customer Service Call Center
Resume:
*** **** ** *** *****, CA *****
********@*****.***
Maria Carrillo
SKILLS
● Bilingual Leaderboard
● Organized
● Team Builder
● Attentive to Detail
● Excellent Communicator
● Active Listener
EXPERIENCE
Mr.Tempo, San Diego — Hostess
May 2022 - October 2023
● Provided exceptional service throughout the restaurant experience.
● Accepted credit card, cash, and gift certificate payments and provided accurate change for cash purchase.
● Organized and executed guest gatherings, including food, venues, and special requests.
● Collaborated with management and personnel to ensure a good eating experience for guests.
Manolo’s, San Diego — Cashier
October 2023 - April 2024
● Operate POS cash register, handling 92 transactions on average daily, and verify money counts in cash drawers
● Resolved customer complaints and provided product information.
● Training new cashiers who had no prior experience in the art of customer service.
Family Health Centers Of San Diego, San Diego — Call Center May2024 - May 2025
● Answer 12 calls per hour
● Collaborate with staff members, responding to customers request within 3 minutes
● Handle customer inquiries, resolve issues, and helpful customer service through phone, email, Chat.
● Helped to maintain and increase customer loyalty by placing follow up calls and expressing consideration for customers.
EDUCATION
S.A.F.E Community School — High School Diploma
June 2023, San Diego
● GPA: 3.90
● Student tutor to peers, student representative on school panels and intuitive community member
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