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Machine Operator Customer Service

Location:
Charlotte, NC
Salary:
22
Posted:
July 07, 2025

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Resume:

LAKIEDRA DAVIS

Charlotte, NC *****

*********@*****.***

+1-704-***-****

Demonstrating leadership skills that enable the processing of high volumes of patient information to achieve revenue and generational goals.

Work Experience

Cashier/Shift Lead

Pilot/Flying J - Charlotte, NC

August 2023 to Present

Greet Customers, checking stock and refilling shelves Resolve customer complaints,clean workspaces

Processing returns, maintain clean and tidy work spaces Customer service, redeeming stamps and coupons

Answering phones, collect payments

Count money in cash, Cash management

CNC Machine Operator/Laser Operator/Press Break Operator WRICO STAMPING COMPANY - Pineville, NC

April 2022 to July 2023

Know how to adjust focus of the laser

Have experience in cutting with different metals and thickness Know how to load and unload various materials and parts Download programs into computer system

Safely set up and operate laser and handle machines Able to perform repetitive task

Machine operative or other related production

Keep work areas clean free of hazards

Light industrial/Housekeeping Supervisor/Housekeeper MPW Industrial Services - Mount Holly, NC

June 2021 to April 2022

Clean as needed in a productive pace

Empty trash and mop

Clean all restrooms

Clean offices and vacuum

CNC Machine Operator

Wilbert Plastic Services - Belmont, NC

February 2021 to June 2021

Operate various machines in the plant

Operated machines to make rubber molds

Mill Operator/Machine Operator/Forklift Driver

Carolina Recyclables Partners - Belmont, NC

October 2020 to January 2021

Moved Shredded Tires throughout the warehouse by forklift Carried by forklift Tie rubber to the front

Shred Tires into gold tensile and barrel them up

Stack all of the barrels that are supposed to go out Bad tensil goes to the side and is barreled separately Assistant Manager

7-Eleven - Charlotte, NC

July 2019 to October 2020

Cashier/Customer Service/Assistant Manager

Make employees schedules

Interview employees,suspend employees and fire employees Count down drawers on the end shift

Count money in vault

Continuous clean the store as needed

Cook food for each shift or as needed

Housekeeper Supervisor

IH Services, Inc - Charlotte, NC

August 2018 to November 2019

Clean and Maintain all bathrooms at Amazon

Maintain offices and sitting areas as well as conference rooms Change all trash cans in the whole building

Clean all break rooms

Outreach Specialist

Charlotte Health Care System - Charlotte, NC

October 2016 to June 2018

Registering the patient and verifying their insurance coverage Collecting the information required to create a claim Working directly with the insurance company, healthcare provider, and patient to get a claim processed and paid

Reviewing and appealing unpaid and denied claims

Handling collections on unpaid account

Managing the facility’s Accounts Receivable reports Answering patients’ billing questions

Machine Operator II

Lance Inc - Charlotte, NC

January 2014 to May 2017

Perform inventory controls and keep quality standards Prepare high for audits. Keep a clean and safe working environment and optimize space utilization Complete diary logs into inventory

Communicate and cooperate with supervisors and coworkers Operate and maintain preventively warehouse vehicles and equipment Follow quality service standards and comply with procedures, rules and regulations Front Desk Rep

Studio Plus - Charlotte, NC

January 2009 to September 2012

Acknowledge and greet everyone who enters and leaves the hotel Answer the phone promptly and use gust name throughout the conversation. Handle guest questions and concerns professionally and courteously Maintain a positive attitude and contribute toward a quality work environment Assist in all areas of operation as requested by management Front Desk

NIGHT AUDIT, EXTENDED STAY OF AMERICA - Charlotte, NC January 2008 to December 2009

Performs accurate bucket check of all in house registration cards Ensures all guest accounts are accurately posted with the room tax. Distributes all close day reports and morning reports to the appropriate departments.

Answer in coming and internal hotel calls, forwarding guest to the proper areas Night Laundry and washed dishes

Night Audit

Cashier/Night Manager

BK Shell - Charlotte, NC

January 2007 to January 2008

Registering the patient and verifying their insurance coverage Collecting the information required to create a claim Working directly with the insurance company, healthcare provider, and patient to get a claim processed and paid

Reviewing and appealing unpaid and denied claims

Handling collections on unpaid account

Managing the facility’s Accounts Receivable reports Answering patients’ billing questions

Casual Machine Operator

USPS (United States Postal Service) - Charlotte, NC April 2006 to April 2007

Stocks and pulls warehouse inventory; Process incoming departmental paperwork and requests. Process mail including sorting: Redistributing, and applying postage. Maintains logs and assures safety of warehouse equipment. Pulls general store items; Enters transactions into the database for inventory purposes Housekeeping

Charlotte Health Care Center - Charlotte, NC

February 2005 to January 2006

Follows cleaning schedule (daily, weekly, monthly, etc.,) as outlined for housekeeping department.

Cleans assigned areas, furnishings, and fixtures according to established housekeeping procedures.

Cleans floors: Dry mops, wet mops, sweeps, waxes, buffs, disinfects where and when necessary. Performs emergency housekeeping where accidents occur. Cleans movable and stationary furnishings and fixtures: Dusts, spot cleans or washes, disinfects when necessary, polishes where required. This includes the cleaning of ledges, shelves, vents, etc. Empties and cleans ashtrays. Empties, cleans and relines wastebaskets. Straightens or rearranges furniture as directed. Inspects furnishings for wear and defects and reports to Director of Housekeeping.

Cleans bathroom (resident, private): Cleans and disinfects all fixtures, floors, and walls as directed. Washes windows and mirrors. Replenishes bathroom supplies.

Removes for cleaning and re-hangs curtains, drapes, and dividers. Changes light bulbs. Removes waste and disposes of waste and trash. Waters. Flowers. Sends soiled linens to laundry.

Assistant Teacher/Floater

Johnson Mini School - Charlotte, NC

October 2003 to January 2005

Plan and implement activities to meet the physical, emotional, intellectual and social needs of the children in the program

Provide nutritious snacks and lunches

Provide adequate equipment and activities

Ensure equipment and the facility are clean, well maintained and safe at all times Develop culturally appropriate programs and activities Establish policies and procedures including acceptable disciplinary policies Be familiar with emergency procedures

Ensure children are supervised at all times

Provide various experiences and activities for children including songs, games and story telling.

Establish routines and provide positive guidance

Provide a safe and secure environment for children to feel comfortable Implement positive discipline when required

Clearly and effectively communicate in a manner that children understand 110/35/APS Film Operator

Qualex a Kodak company - Charlotte, NC

January 2000 to September 2003

Film cutting device adjustable according to the required film cut-off length and the unique design of the system makes the film cutting knife almost completely wear resistant. Highly reliable cam driven technology;

Positive unwinding of wrapping material from the roll placed in-line in reference to the product flow direction;The touch screen operator interface control panel shows all the machine functions and displays the machine status, as well as fault/alarm messages. Discharge by sealing plates.

Cashier/Sales Associate

Kids Foot Locker - Charlotte, NC

September 1997 to October 1999

Handled responsibilities of receiving incoming inventory items and organizing them according to size and type

Performed the tasks of assisting with setting up of sales floor display Assigned responsibilities of maintaining a clean working environment Handled the tasks of assisting customers by identifying and meeting their requirements Performed responsibilities of providing excellent customers service by attending to their needs Assigned tasks of monitoring inventory and stock items in the store Cashier/Sales Associate

TJ Maxx - Charlotte, NC

June 1996 to September 1997

Responsible for assisting in the daily operations of the store. Must be able to work in the areas of merchandise presentation, processing, markdowns, fitting room, cashier, customer service and layaway.

Greets, interacts with and thanks customers on a regular basis. Maintains housekeeping standards of area, including ongoing recovery. Performs other duties, as assigned. Part-time or full-time. Cashier

Kids Foot Locker - Charlotte, NC

September 1995 to September 1996

Handled responsibilities of receiving incoming inventory items and organizing them according to size and type

Performed the tasks of assisting with setting up of sales floor display Assigned responsibilities of maintaining a clean working environment Handled the tasks of assisting customers by identifying and meeting their requirements Performed responsibilities of providing excellent customers service by attending to their needs Assigned tasks of monitoring inventory and stock items in the store Education

CERTIFICATION in Medical Billing & Coding

SOUTHEASTERN INSTITUTE - Charlotte, NC

June 2015 to September 2016

Skills

• ICD-9, ICD-10, CPT, and HCPCS Coding

HMOs and Medicare

Medical Billing

Medical Records

Patient Confidentiality

• CNC Laser Cutting

• CNC

• Insurance Verification

• Night Audit

• Medical Coding

• Medical Scheduling

• Manufacturing

• Shift Management

• Medical Terminology

• Epic

• Medical Office Experience

• Contracts

• Accounting software

• Customer service

• Computer skills

• Accounts receivable

• Clerical experience

• Forklift

• Basic math

• Mechanical knowledge

• Warehouse experience

• Sales management

• Sales

• Assembly

• Quality control

• Vital signs

• Product management

• Production planning

• Materials handling

• Typing

• Warehouse management system

• Analysis skills

• Industrial equipment

• Heavy lifting

• Heavy equipment operation

• Google Docs

• Phone etiquette

• Customer support

• Windows

• Oracle

• Microsoft Office

• Microsoft Excel

• Communication skills

• Time management

• Continuous improvement

• Driving

• Shuttle driving

• Supervising Experience

Certifications and Licenses

Forklift Certification

Passenger Endorsement

CDL B

Non-CDL Class C

CDL C



Contact this candidate