Support Manager It Infrastructure
Resume:
JOSEPH (DAVERNAL) ARNOLDA
I T D I R E C T O R D I G I T A L
T R A N S F O R M A T I O N S T R A T E G I S T
PERSONAL SUMMARY
As an accomplished IT Director with over 30 years of experience, I have had the privilege of working across diverse industries including Apparel Manufacturing, Retail, Finance, Jewelry, TV Radio Broadcasting, Hotel Hospitality, Travels, Shipping and Container Logistics, and Power Generation.
I have led successful projects related to a wide range of technologies including ERP systems such as SAP,
Oracle, and Dynamics Navigation, as well as
Broadcasting hardware and software. Additionally, I have evaluated and managed projects related to ELV, Data/Voice, Wifi, Core Network, Access Switch, and Fiber Backbone, ensuring successful implementation and smooth operation of these systems. I am a results- driven professional who is committed to delivering innovative and cost-effective IT solutions that support the company's overall objectives.
ERP
IMPLEMENTATION
INFRASTRUCTURE
MANAGEMENT
PROJECT
MANAGEMENT
IT SERVICE
MANAGEMENT
AREAS OF EXPERTISE
CONTACT ME AT:
*********@*****.***
Joeph
No. 50/5 Kakiriwatta Galtude Panadura, Sri lanka
Jdarnolda
Group Head of IT / Director Swarna Solutions
Successfully implemented key IT solutions to consolidate a group of companies to a centralized, high efficiency, cost effective, and security governance compliant environment to enhance the capabilities to compete with the industry.
Responsible for IT infrastructure, telecommunication, SAP ERP, front-end systems, in-house software development, and new project implementation. Implemented various systems such as TV and radio automation, DR systems, hotel hospitality system, online booking engine systems, property project management systems, and finance systems.
Led the SAP ERP core system implementation, including modules such as financial accounting, controlling, material management, and business intelligence tools for eight companies.
Successfully steered the group IT operations to meet workflows, ensuring key goals were achieved in digitization to meet stakeholder's 360-degree optimization.
Played a key role in the centralization process of the EAP group of companies- Group IT function, infrastructure to bring a reliable, efficient, and cost-effective environment to support the group business operation running top of a reliable IT infrastructure.
Member of the group senior management team, involving day to day decision making in key business strategies, operational issues/ MIS IT requirements of portals and develop plans, approval, and execution of process improvements.
Drafted, proposed and implemented IT security policies, DR, data security, and system policies to meet company smooth operations statutory requirements and responsible in current and future changes in keeping with company guidelines.
SAP ERP system that crossed all SBU's
TV/radio broadcasting system
Jewelry manufacturing and retail sales POS system
Film and cinema management solution
Property management system
Hotel hospitality system
Finance and leasing systems
Implemented projects:
EAP Group Dec 2012 - Jul 2017
IT Director
Manage a diverse portfolio of owned, licensed, and private label brands for one of the global leaders in apparel design, sourcing, manufacturing, and distribution.
Recruit to restructure Sri Lanka IT operations with a $250M in revenue business to increase profitability and reduce running costs while introducing IT automation.
Turn around people, processes, and technology to standardize and transform the collection, organization, and distribution of operations and accounting data to support US Komar Board of Directors and executive management decision-making.
Orchestrate the implementation of enterprise-wide IT infrastructure upgrades for 14 properties and 1000+ users, delivering within 2 years. Achieve the first-ever consolidated view of corporate and property budgets that dramatically reduces time and effort to access critical decision-making information.
Implemented ERP systems with Legacy integrations for further improvements in operational performance, training, and maintenance for all properties without increased staffing.
Spearhead the charge to implement Komar MRP system integrated with Legacy and INFO finance that creates an integrated consolidated IT system for more than 600 users, competing with the industry's best players to deliver buyer expectations.
Led the Oracle ERP project, a $2M project, to run an apparel manufacturing operation at Star.
Established a shop-floor IOT operation to monitor machine operator efficiency at 11 factories, a $600,000 project.
Developed a 3D modeling/virtual showroom environment for sample development operations and retail showrooms.
Managed a $250,000 project to upgrade Star's IT infrastructure. Star Garments Group - A Komar Company Jul 2017 - Present
Implemented key IT infrastructure solutions that consolidated the group of companies to run a centralized operation with high efficiency, cost-effective operations with security governance while complying to enhance the capabilities to compete with the industry.
The USD 900,000 Digitalizing project TV/radio broadcast at EAP group received certification of recognition in 2015-2017. SAP ERP rollout for 7 companies within 6 months at EAP group was a record implementation project recognized by SAP.
NETWORKING IT SERVICE
MANAGEMENT
The ICFAI University, Dehradun
Master of Business Administration (MBA) - 2010
ACADEMIC HISTORY
JOSEPH (DAVERNAL) ARNOLDA
I T D I R E C T O R D I G I T A L
T R A N S F O R M A T I O N S T R A T E G I S T
WORK HISTORY
NCC Education
Higher National Diploma, Information Technology -1992 References available upon request
Head Of Information Technology IT
Joined the Hameedia group to resolve the existing ERP system and implemented the Microsoft Navision ERP system and LS retail POS system. Successfully reconfigured the system and resolved data issues by mapping, resulting in correct finance statements, support for improved retail sales systems, and MIS reports for senior management.
Implemented and managed a web-based site to cater to both local and international markets/customers for bespoke tailoring and acted as the change manager and project manager.
Supervised the development, administration, and operations of the IT department related to IT infrastructure and telecommunications and provided necessary technical backup when needed.
As a member of the top management team, managed the business to identify key business strategies, operational issues/MIS IT requirements of portals, and developed plans for the approval and execution of process improvements.
Enhanced the quality of the report generation process with the changes and customer feedback.
Coordinated and processed the outsourced HR payroll system, time attendance, and performance management modules, liaising with the outsourced vendor.
Prepared annual departmental business plans and budgets and monitored KPIs.
Through my analytical approach, I have been able to implement successful changes in the IT department that improved efficiency, accuracy, and customer satisfaction. My ability to manage projects and work collaboratively with teams has resulted in positive outcomes for the business. Hameedia Group of Companies Jan 2012 - Dec 2012
Manager - Networks And Telecommunication
Supervised the development, administration, and operations of the IT department, ensuring IT infrastructure and telecommunications were up- to-date and operational to meet business needs. Provided necessary technical backup when needed.
Worked closely with top management to identify the IT requirements of portals and developed plans for approval and execution. Kept up-to-date with new IT developments relevant to the company and brought forward suggestions to management to improve operational effectiveness. Managed the IT infrastructure, evaluating new technical developments in both hardware and network service & telecommunication software in line with the company's objectives. Conducted feasibility studies to identify efficient, cost-effective, and secure computer systems and services and provided recommendations to management.
Provided user procedures to management to ensure proper implementation and operation of the company's IT systems. Ensured these IT systems were continuously operational to users, with minimal disruptions.
Involved in the Oracle ERP implementation team, performing SRS, GAP fit analysis, customization, hardware planning, coding, data uploading, and handling system coordination issues.
Achieved cost-effective use of office IT peripherals by controlling and coordinating their purchase across the company. Applied cost/benefit analysis methods to current and proposed infrastructure, hardware and software configuration, structuring, and personnel management. Provided assistance in the development and execution of user training programs in coordination with the Human Resources Manager. Guided the IT department staff, measuring their performance of staff, equipment, and systems, and providing support and mentorship as necessary.
Maintained and updated the company portal, ensuring it was user-friendly and up-to-date with relevant information.
Implemented a state-of-the-art data center with the latest fireproof systems and alarms, ensuring that critical IT systems were secure and available. Managed the IT service desk, ensuring that issues were resolved in a timely and efficient manner to minimize disruptions to business operations. Prepared the annual departmental business plan and budget, aligning IT objectives with overall business goals and objectives. Overall, my experience in IT management has involved coordinating and managing complex IT systems, evaluating new developments, and implementing changes to improve business operations. My ability to work closely with top management and IT teams, provide technical backup when needed, and guide staff has resulted in successful IT operations that meet business needs.
Aitken Spence Pvt Ltd Feb 2003 - Jan 2012
TECHNICAL SKILLS
Microsoft Dynamics NAV
Oracle E-Business Suite
Oracle Cloud Foundation
SAP ERP
Microsoft Project
IT Operations Management
ERP systems
TV & Radio automation systems
DR systems
Hotel hospitality systems
Finance systems
Front-end systems
Online booking engine systems
IT infrastructure
Telecommunication
In-house software development
Web-based site development
CLO 3D Fashion Design Software
Oracle EBS
SAP HANA
SOFT SKILLS
Project management
Strategic planning
Business acumen
Leadership
Microsoft
Certified Microsoft Certified Systems Engineer (MCSE) MCP, MCP+Internet obtain Certifications- 1999
CERTIFICATIONS
Cisco
Cisco Certified Network Associate Cloud (CCNA-Cloud)-2002
IT Leardership Credit (65/100)
Amazon Web Services (AWS)
Amazon Web Services Cloud Practitioner -2021
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