ALICIA MUSE BRADEN
Jonesboro, GA 30236
Home: 678-***-**** • Cell: 817-***-****
**************@*********.***
PROFESSIONAL SUMMARY
Eligibility Specialist II skilled at communicating, organizing and solving problems to raise the stature and rankings of health care facilities. Accomplished Eligibility Specialist II who proudly maintains a highly productive, efficient and quality-driven environment at all times. Well-trained Medical Lab Technician offering vast experience in medical operations, excellent interpersonal communication skills and the organizational savvy to run a hospital facility smoothly. PROFESSIONAL SKILLS
Planning and Development
• Strategic planning performed with the P-Cap program which consisted of teenage pregnancies that provided Medicaid for individuals
• Delegated tasks to the appropriate departments to gain effective and efficient outcomes
• Communicated the importance of safety precautions to meet OSHA regulations and guidelines.
Leadership
• Trained new members and creating a productive work environment with healthy communication.
• Conducted weekly team decisions to enforce positive attitudes and energy, while maintaining the team morale.
• Motivated the team by example to produce quality contents that lead to greater productivity.
• Ensure that employees work in a safe and healthful environment by setting and enforcing standards and provide training.
Medical Skills and Knowledge
• Patient care and administrative duties performed in a hospital hematology lab
• Phlebotomy and EKG’s performed with other clinical test consisting of Holter Monitoring, and Urinalysis at Nursing Care facilities
• Medical terminology used to inform physicians of evaluated diagnostic test during vitals assessment.
WORK EXPERIENCE
FedEx
RTD Driver Atlanta, GA
2020- Present
• As a swing driver RTD, I performed several task which consist of deliveries and pick-ups of freight from residential and business locations in a safe and timely manner.
• Communicating with customers daily on services provided to expand their shipping experiences at a economical cost
• Communicating with dispatch making sure accurate information is transmitted to customers
• Monitoring and maintaining a safe environment
• Performing reports, batching, slips, and scans
FedEx
Dangerous Goods Specialist Dallas, TX
2002-2005
• Inspect freight that is pack, mark, label, document shipments of dangerous goods and ensure they are safe to travel.
• Classify dangerous good or hazardous material which can be capable of posing a risk to health, safety and property when transported.
• Knowledge of OSHA Laws and IATA-DGR which require dangerous goods in air shipping.
• Knowledge of rules and guidelines on dangerous goods transportation are effective and efficient.
• Communicating employees and pilots of company standards for handling hazardous materials.
Courier- 40hrs/wkly Lithia Springs, GA
1998-Present
• Develop departmental goals, objectives, and standards of performance, policies and procedures to ensure each employee is performing up to company standards
• Lead the planning and achievement of goals and objectives to ensure consistency with the agency mission and philosophy
• Recruit, hire, train, and coach an average of 2 new employees per year
• Interpret and communicate new or revised policies to staff for safety provisions
• Establish and oversee implementation of an effective budgeting and accounting system that improved efficiency and reduced costs
• Strategically plan methods to achieve operational goals and targets.
• Maintain and improve the company's reputation and positive image. FedEx Atlanta, Ga
Team Leader – 50hrs/wkly 2014-2017
• Perform weekly meetings with employees with expectations.
• Schedule task for the operation weekly.
• Teaching new hires of the operation and handling the forklift.
• Loading and unloading freight from trailers in a timely matter.
• Processing dangerous goods and international freight with restrictions.
• Performing reports of all freight incoming and outgoing. Department of Medicaid New York, NY
Eligibility Specialist II- 40hrs/wkly 1985-1998
• Established and maintained systems that safely met resident needs to qualify for Medicaid
• Complied with applicable laws and regulations to ensure facility adhered to Medicare and Medicaid regulations
• Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs
• Developed and achieved financial and growth goals by strategically planning methods for target through several presentations
• Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork
• Routinely collaborated with department managers to correct problems and improve services.
• Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.
United States Postal Service
Ellenwood, GA
1994-1998
Rural Carrier
• Deliver mail in timely and safe matter.
• Casing the mail daily with clerical duties of sorting various zip codes
• Handling of money for stamp stock, and RED’s which require special handling
• Interacting with customers on a daily basis in a professional and safe matter Portamedics
F Fort Worth, TX
Phlebotomist- 40hrs/wkly 2000-2007
• Collection of blood samples from patients, cataloging them for lab analysis.
• Processing of specimens to ensure quality control, and safety measures to prevent contamination of samples.
• Clerical duties which consist of data reports on specimens collected daily.
• Blood Pressure, EKG’s, Urinalysis, and Holter Monitoring performed on patients. EDUCATION
Bachelor of Business Administration 2015
American InterContinental University Schaumburg, IL
• Specialization: Healthcare Management
Associate of Arts in Business Administration 2013
American InterContinental University Schaumburg, IL CERTIFICATIONS
• Certified in CPR Adult and children