Business Analyst Product Development

Phone: +84-779******

Email: **********@*****.***

Linkedin: https://www.linkedin.com/in/frozell-lam-7a6520342/ SUMMARY

Proactive and adaptable Business Analyst with experience in ERP implementation and digital product development. Passionate about leveraging AI to optimize business processes and build smarter systems. Seeking to grow in a dynamic tech company and become a domain expert in AI-driven solutions that create real business value in the long term. WORK EXPERIENCE

Fintech Draco Corporation

Business Analyst

Duration: January 2025 - Present

Key Responsibilities:

Prepared BRD, FRS, use case diagrams, and BPMN workflows to formalize business needs. Led stakeholder meetings and presented feature prototypes via Figma. Participated in UAT, identified bugs, proposed enhancements, and supported troubleshooting. Created user manuals and conducted training sessions for internal users on ERP functionalities. Integrated AI to automate system upgrades, reducing manual workload by 30%. Executed Zalo OA campaigns, boosting customer engagement and reach by 40% in 2 weeks. Le Quan Mobile

Team Leader - Online Business Department

Duration: November 2023 – Match 2025

Key Responsibilities:

Developed monthly business plans, achieving and maintaining an average online revenue of 1.5 billion VND/month.

Motivated and mentored a team of 5 members, ensuring they stayed goal-oriented and increased team performance by 10% compared to previous periods.

Sales Accountant

Duration: May 2022 – November 2023

Key Responsibilities:

Created inventory import/export receipts and prepared revenue and expense invoices. Managed inventory with over 300+ products and conducted weekly stock audits, reducing inventory discrepancies to below 1%.

NGUYEN THI KIM DUNG

LANGUAGES

Fluent in English for communication and

proficient in BA & IT domain English.

Intermediate Japanese (JLPT N3).

TECHNICAL SKILL

Proficient in SQL and BPMN modeling.

Skilled in data analysis and visualization (Power

BI).

Ability to draw use case diagrams, write SRS, FRS

and elicit and analyze requirements

EDUCATION

Ho Chi Minh City University of Technology

Bachelor of Information Technology

Duration: 2021 – 2025

GPA: 3.45 / 4.0

CERTIFICATIONS & ACHIEVEMENTS

First Talent Scholarship of University (2021 & 2023) Content Member of Psychology Blog

Member of Twinkle 24 Xmas Project

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