Customer Service Room Attendant

Rowell D Añonuevo

Contact Number: 095********

Email Address : ************@*****.***

DOB: 08/15/1986

PERSONAL PROFILE:

A hard-working, knowledgeable and target-oriented hospitality & so customer service professional. Having amassed over six years of working experience in this field in my home country of Philippines. I work very well in any environment I am put in, I am a great team player but also can work just as effectively on my own for any task that is assigned to me. I have great people skills whether this working with my colleagues or management or if I am out in a position where I must interact with the general public. I am now ready to forge a career in the hotel & hospitality sector and I believe my previous work experience will put me in a great position to do this. I am excited and determined to succeed if I was to leave the Philippines. Overall, I have strong organisational and time management ability, skilled in planning, scheduling, and meeting deadlines. Driven to succeed, a valuable addition to a forward-thinking company with strong opportunities for progression. KEY SKILLS:

● Deadline-driven.

● Multi-tasking.

● Independent

decision-making.

● Problem solving.

● Business awareness.

● People Skills

● Attention to detail.

● Customer Service

● Fluent in English

● Communication.

● Teamwork.

● Time Management/

Organisation

CAREER HISTORY:

Room Attendant– (Melbourne Suites) August 18 2021 – August 26 2024

● Assisting with preparation, serving and consumption of food & drink.

● Running errands, doing small tasks such as grocery shopping and laundry

● Keeping all areas clean.

● Changing bed linens and making beds

● Clleaning, maintaining, and organizing guest rooms and public areas within a hotel or other lodging facility

● Restocking supplies like toiletries towels and other amenities in guest rooms

● Reporting maintenance issues

Sorter /QC – (yokohama tire Clark) – April 2011- August 2011 1

● responsible for inspecting and/or testing products before, during, and after the manufacturing process to ensure that products align with company and legal

● Sorting tires on each codes dividing in each proper racks Courier-( wide wide express)-DHL- December 2024,present

● Delivery parcel/documents

● Doing office works

NC II TESDA (Housekeeping)

● Participate in workplace communication

● Work in team environment

● Practice career professionalism

● Practice occupational health and safety procedures

● Provide housekeeping to guest

● Clean and prepare room for incoming guest

● Provide valet/butler service

● Laundry linen and guest clothes

● Clean public areas facilities equipment

● Deal with/handle intoxicated guest

● Develope and update industry knowledge

● Observe workplace hygiene procedure's

● Perform computerboperations

● Perform workplace and safety practices

● Provide effective costumer service

EDUCATION

● High school graduate

HOBBIES

● Traveling

● Gym

● Reading

● Cinema

REFERENCES

● Available on Request

2

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