Customer Service Front Desk

Jordan Thompson

Rex, GA 678-***-**** 470-***-**** *****************@*******.***

Professional Summary

Motivated and detail-oriented professional with a strong background in customer service, communication, and technical support. BLS certified and proficient in multitasking, problem-solving, and maintaining composure in high-pressure environments. Fast learner with strong interpersonal skills, seeking a position that allows for professional growth and meaningful contribution.

Work Experience

Customer Service Advisor

Concentrix Remote

August 2023 – March 2025

- Provided customer support for technical and billing issues.

- Maintained accurate documentation and handled sensitive information.

- Demonstrated professionalism and empathy in every customer interaction. Front Desk Associate

Aspen Dental Georgia

July 2023 – 2025

- Welcomed and checked in patients for appointments.

- Managed scheduling, insurance verification, and patient records.

- Answered phone calls and provided support with appointment coordination.

- Maintained front office organization and assisted dental team with administrative needs.

- Ensured HIPAA compliance and provided a friendly, professional patient experience. Receptionist

Bailey Law Firm Georgia

May 2021 – 2024

- Greeted and checked in clients in a professional and welcoming manner.

- Answered and routed phone calls to appropriate staff members.

- Scheduled appointments and maintained organized calendars.

- Managed front desk area, ensured cleanliness and professionalism.

- Assisted with document preparation and basic administrative tasks. Chat Advisor

Kelly Services (KellyConnect) Remote

June 2021 – February 2023

- Assisted customers via chat, managing multiple conversations efficiently.

- Scheduled appointments and resolved billing discrepancies.

- Developed strong written communication and time-management skills. Retail Associate

Goodwill Georgia

2020 – 2021

- Provided exceptional customer service and assistance with donations.

- Operated point-of-sale (POS) system for purchase transactions.

- Accurately handled money and processed returns.

- Located and organized merchandise on sales floor.

- Answered customer inquiries via phone and in-person. Cashier / Bagger

Ingles Markets Georgia

2019 – 2020

- Operated cash register and handled money, coupons, and promotions accurately.

- Provided fast and friendly checkout service while honoring store sales.

- Assisted customers in locating merchandise and answering product questions.

- Managed bagging and ensured smooth customer flow at the front end.

- Answered phone calls and communicated store information to callers. Education

Stockbridge High School – High School Diploma, Graduated 2021 Skills

- Verbal & Written Communication

- Multitasking & Organization

- Microsoft Office (Word, Excel, Outlook)

- Typing Speed: 52 WPM

- POS System Operation

- Money Handling & Sales Transactions

- Customer Service & Product Knowledge

- Phone Etiquette & Problem Solving

- BLS Certified

Certifications

Basic Life Support (BLS) Certification

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