AYRA CASSEY SANTOS
Al Barsha Heights Tecom, Dubai, United Arab Emirates
****.*********@*****.***
Professional
Summary
Detail-oriented professional with strong administrative skills and extensive experience in data entry, invoicing, and billing. Proficient in Microsoft Office, customer relationship management systems, and SAP Accounts Payable, with a proven ability to manage records, prepare documents, and process orders efficiently. Demonstrates exceptional teamwork and independence while maintaining accuracy in accounting basics and records management. Adept at fostering positive customer relations and ensuring seamless invoice processing to support organizational goals. Self- motivated with a commitment to delivering high-quality results in dynamic environments.
Work History
Office Admin Assistant
Peristylia FZ LLC - Dubai, United Arab Emirates
Compile and update employee records
Creating and Managing TALLY accounts
Petty cash data entry
Creating and maintaining files and records in Order
Scheduling meetings and appointments
Organizing Studio Library (Samples & Display Materials)
Update sample file through checking of Studio Library
Contributed towards positive work culture by helping organize team- building activities.
Preparation of Sales invoice and Delivery orders (for factory)
Requesting sample items to suppliers (for project)
Process Contracts and Quotations to Clients
Preparing quotation to suppliers
Manage Inventory for Office Supplies
Creating Local Purchase order
Provided comprehensive administrative support during company events and meetings.
Streamlined filing system, resulting in easier access to important documents.
Managed invoicing tasks smoothly, ensuring accurate financial records were maintained.
Supported accurate record-keeping with proficient data entry skills.
Interacted professionally with clients providing excellent service at all times.
Updated company databases by inputting new employee contact information and employment details.
09.2022 - Current
Sales Administrative Assistant
Novartis Healthcare Incorporated - Makati City, Philippines
Issuing sales transaction invoices
Maintaining and updating sales and customer records
Supporting sales department with other administrative tasks, if requested
Contacting customers by phone or email to answer queries and obtain missing information
Preparing and checking payments due to dealers
Key production order in SAP
Maintain and update all Procurement Data into system (Suppliers, Quotations, Purchase Order, Customer data,
Process Contracts/Honorariums of Assigned Medical Representative/Doctor
Carried out day-to-day duties accurately and efficiently.
Used Microsoft Word and other software tools to create documents and clear communications.
Administrative Assistant
Sharif Carpentry & Décor / Joints Timber Trading LLC - Dubai, United Arab Emirates
Mainly role is Administrative (Issuing Delivery Orders)
Generating invoices (Sales Invoices, Receipts)
Arranging order
General office duties
Filing of correspondence/ documents
Monitoring and maintaining level of office stationery and supplies
Collating, Faxing, and Scanning
Prepare Quotations then send them to customers for approval
Managed customer orders and invoices to reduce financial discrepancies.
Supported staff with administrative needs for photocopying, faxing and filing.
Supported accurate record-keeping with proficient data entry skills.
Updated company databases by inputting new employee contact information and employment details.
Examined, scanned and input documents in software system.
Sorted and organized different types of information by document type, personnel or location.
Customer Service Officer / Receptionist
Mister Fresh Hypermarket - Dubai, United Arab Emirates
Keeping updated all departments with respective duties
Closing of all cash transactions upon shift change
Allotting duties for different shifts
Reporting daily updates on working schedule to management
Meeting and greeting customers
Responded to customer requests with friendly, knowledgeable service and support.
Recorded and processed customer data accurately. Receptionist / Customer Relation
Delsan Office System Incorporated - Makati City, Philippines
To provide them with information to address inquiries regarding products and services
In additional deal with and help resolve any customer complaints 05.2020 - 03.2022
10.2015 - 12.2019
01.2015 - 08.2015
02.2013 - 10.2014
Maintain customer databases
Keep records of customer interactions or transactions
Receive and sort daily /deliveries/couriers
Served as initial point of contact for guests/clients, providing warm greetings and helpful assistance upon arrival.
Enhanced customer satisfaction by efficiently managing all front desk enquiries.
Maintained organized reception area for professional business environment.
Assisted with administrative tasks, improving overall functionality of office.
Administrative Assistant Cum Receptionist
Aspinall Marketing Incorporated - Makati City, Philippines
Keep filing/document management system for electronic and paper documents organized
Monitor and order office supplies, manage client orders
Distribute/file all incoming emails
May have some or all responsibility for department supplies and inventories
Tracks status and orders, purchases, maintains, or distributes as needed
Update and maintain databases such as mailing lists, contact lists and client information
Supported staff with administrative needs for photocopying, faxing and filing.
Arranged filing systems for easy use and retrieval by personnel. Skills
Customer relationship
management systems
Invoicing and billing experience
Data inputting
Accounting basics
Records management
Document preparation
Invoice processing
Data Entry
Order processing
SAP Accounts Payable
Self-motivation
Education
Bachelor of Science, TOURISM, LYCEUM OF THE PHILIPPINES - MANILA 07.2012 - 01.2013
01.2012