Business Development Clinical Operations

Ghahremanlou Mohsen

MBA, MSc. Tell: 416-***-****

Email:*************@*****.***

Summary

Dynamic business development professional with extensive leadership experience in healthcare administration, clinical operations, and strategic business consulting. Proven ability to lead cross-functional teams, manage complex stakeholder relationships, and drive operational excellence across clinical, consulting, and corporate environments. Adept at cultivating B2B partnerships, optimizing workflows, and implementing innovative service solutions that enhance both organizational performance and patient outcomes. Recognized for a transformative, collaborative leadership style grounded in data-driven decision-making, commercial awareness, and inclusivity.

Professional Qualifications

Strategic Partnerships & Business Development: Experienced in building and managing B2B relationships across corporate clients, insurance providers, and health agencies to align eyecare services with organizational needs and drive commercial growth.

Healthcare Operations & Strategic Leadership: Proven track record in leading healthcare operations and scaling services through innovative and cost-effective strategies that improve access, quality, and compliance.

Cross-Functional Leadership & Change Management: Skilled at navigating change, unifying interdisciplinary teams, and embedding cultures of continuous improvement across matrixed organizations.

Financial Acumen & Resource Optimization: Adept at P&L oversight, cost control, and KPI-driven performance improvements that enhance both service delivery and business sustainability.

Technology Implementation & Digital Transformation: Track record of deploying EHRs, LISs, and automation tools to increase interoperability, reduce turnaround times, and elevate customer and patient experiences.

Stakeholder Engagement & Client-Centered Service: Strong communicator and trusted advisor, known for solving complex problems, customizing service models, and managing high-value client relationships with care, diplomacy, and commercial clarity.

Regulatory Compliance & Risk Management: In-depth understanding of CAP, IQMH, TJC, and IJC standards, consistently ensuring operational alignment with evolving healthcare and safety regulations.

Professional Experience

Oct 2024- Present

Operational Business Consultant (contract)

Richmond Hill Health & Wellness, Richmond Hill, ON, Canada

Navigated organizational change initiatives, applying structured transition management strategies to reinforce patient support and operational resilience.

Partnered with interdisciplinary teams and external corporate stakeholders to synchronize operational strategies with clinical excellence, reinforcing patient-centered care and service scalability.

Optimized clinical workflows to enhance efficiency and reduce operational costs by 10%, ensuring seamless coordination across patient care, business development, and administrative processes.

Streamlined workforce models to minimize patient wait times and improve service throughput, supporting partner satisfaction and service-level agreements.

Led implementation of automation technologies and improved interoperability to strengthen collaboration between internal functions and external service vendors.

Leveraged advanced analytics to refine performance tracking, enhance KPI monitoring, and support data-driven account planning and reporting for business partners.

Mar 2024- Present

Dec 2022- Mar 2024

Clinical & Operational Business Consultant (contract)

MedHaus Clinic, Toronto, ON, Canada

Provided strategic guidance to optimize end-to-end clinical workflows, achieving 15% cost savings and enhancing operational efficiency across patient and partner touchpoints.

Collaborated with provincial health agencies and commercial partners to align operational strategy with clinical mandates, compliance goals, and payer requirements.

Spearheaded technology adoption strategies that enhanced interoperability and service delivery in both patient care and client-facing functions.

Designed tailored training solutions to accelerate onboarding and improve service quality, directly supporting organizational growth and partner satisfaction.

Implemented performance analytics dashboards to track KPIs related to customer service, contract performance, and business development metrics.

Played a key role in managing change during organizational transitions, helping teams maintain continuity while scaling client services.

Clinical Laboratory Manager (contract)

Dynacare Laboratory and Health Services, Toronto, ON, Canada

Partnered with executives and clinical stakeholders in strategic planning and decision-making to integrate new instrumentation and workflow processes, achieving a 10% improvement in turnaround time.

Managed budget allocation, financial oversight, procurement strategies, and resource planning to ensure smooth operations and optimize operational performance.

Oversaw and enforced quality assurance policies and CAP, IQMH, and IJC compliance protocols, successfully managed 2023 CAP internal audit.

Led the development and successful implementation of policies and procedures, ensuring alignment with regulatory guidelines.

Monitored workflow and productivity to ensure timely delivery of accurate results and high service levels.

Partnered with cross-functional stakeholders to streamline operations, enhance service delivery, and boost turnaround times.

Optimized laboratory staffing models, reducing overtime costs by 20% while maintaining high service levels.

Sep 2022- Jan 2023

Clinical Laboratory Manager (contract)

Donor Services Laboratory (DSL), Hybrid Remote in Nevada, US

Provided strategic leadership in establishing startup laboratory operations, including decision-making, budget allocation, resource management, procurement, and hiring.

Led the implementation of new instrumentation and methodologies, optimizing laboratory efficiency and ensuring successful startup.

Supervised the development and alignment of policies, procedures, standard operating procedures (SOPs), method validation, and quality assurance frameworks with regulatory guidelines.

Ensured compliance with CAP, CLIA, and other regulatory standards, successfully guiding the lab through initial accreditation and conducting in-process audits.

Collaborated with stakeholders to establish comprehensive policies and procedures for monitoring personnel performance, ensuring adherence to regulatory guidelines and enhancing service delivery and turnaround times.

Cooperated with quality control and quality assurance teams to set up and develop action plans, conduct investigations, implement corrective and preventive actions (CAPA), and address deviations.

Provided technical expertise and methodological guidance in establishing robust policies and procedures, designing protocols, and troubleshooting.

Oct 2020- Sep 2022

Clinical Laboratory Manager

Mayo Clinic Healthcare System, Minnesota, US

Led strategic operational initiatives and lab teams, contributing to the successful implementation of the Mobile Health (Clinic on the Move) initiative, optimizing hospital clinical operations and laboratory workflows for high-quality patient care.

Developed and executed plans for various DEMAIC/PDSA projects and spearheaded process improvement initiatives using Lean Six Sigma principles, reducing turnaround times by 15%.

Contributed to discovering new methods for enhancing existing products and services, and to innovative endeavors in mergers, acquisitions, and partnerships.

Initiated hospital interdepartmental joint committees to facilitate collaboration and increase the quality of services. Designed and implemented comprehensive learning plans and strategies for new hires and existing staff, enhancing training and development.

Completed Mayo Clinic Step-Up Leadership Excellence/Executive Program and the Leadership Coaching and Mentorship Program.

As a member of the Equity, Inclusion, Diversity (EID) panel, contributed to fostering a welcoming environment that embraces individuals from diverse backgrounds, ensuring an inclusive and equitable workplace.

Managed financial planning, resource allocation, methodology implementation, and procurement, optimizing clinical laboratory operations and workforce planning.

Oversaw and ensured all policies and procedures are in compliance with regulatory guidelines, successfully managing the 2021 CAP inspection with minimal citations.

Contributed to establishing policies and procedures for monitoring personnel performance, aligning with regulatory standards.

Collaborated and liaised with scientific and QA/QC teams to develop action plans, implement CAPA, and address deviations to increase the quality of services.

Oct 2019- Aug 2020

Clinical Laboratory Manager (contract)

Yukon-Kuskokwim Health Corporation (YKHC, YKDRH), Alaska, US

Led strategic planning and provided executive oversight for the "Lab Move Project," ensuring seamless transition to a new hospital facility, including pre and post-move space allocation, financial forecasting, HR planning, and technology integration.

Partnered with stakeholders for implementation of automation and digital health solutions that streamlined hospital clinical departments and laboratory processes, reducing turnaround times and improving interdepartmental workflows. This was key to achieving both operational excellence and high-quality patient care.

Led decision-making and strategic planning for implementing new instrumentation and methodologies in response to the COVID-19 pandemic, creating hospital interdepartmental joint committees to facilitate collaboration and ensure effective response.

As a hiring manager and EID member, implemented strategic initiatives to foster an inclusive and diverse work environment, promoting equity and equal opportunities.

Directed financial planning, resource management, hiring, and procurement to ensure efficient operations.

Ensured policies and procedures were in compliance with regulatory guidelines, successfully managing the 2019-2020 TJC inspection with no citations and the 2020 CAP internal audit.

Designed and executed learning plans through e-learning and other educational strategies, enhancing staff skills and knowledge.

Supervised operations in collaboration with quality control and quality assurance teams to address non-conformances affecting quality and processes. Developed action plans, conducted investigations, implemented CAPA, and created deviation reports.

Provided technical and clinical expertise and guidance for method validation, protocol design, SOPs, and troubleshooting.

Jan 2017- Nov 2018

Clinical Laboratory Project & Business Consultant (contract)

Pastor Medical Laboratory (Remote), Toronto, ON, Canada

Led business project plans and consulted for purchasing strategies and cost control measures, ensuring effective resource utilization.

Supervised the design of performance assessments and action plans, ensuring effective evaluation and continuous improvement.

Provided strategic planning and consultation related to test performance optimization, laboratory efficiency, and result optimization.

Delivered clinical consultation, technical expertise, and supervision of the clinical team to ensure high-quality patient care and operational excellence.

Aug 2015-Jan 2017

Project Manager & Clinical Laboratory Manager

Pastor & Varmaz Medical Laboratories

Led budget management, resource allocation, and procurement, ensuring efficient use of resources.

Provided strategic guidance for the expansion of a specialty chemistry lab project, driving growth and innovation. Contributed to research and development efforts, discovering new strategies to improve services and engaging in mergers, acquisitions, and partnerships.

Supervised operations in collaboration with quality control and quality assurance teams, ensuring alignment with regulatory guidelines, addressing non-compliances, and conducting investigations, CAPA, and deviation reports.

Provided technical guidance for method validation, protocol design, SOP development, and troubleshooting.

Liaised with physicians, offering expert scientific consultations on laboratory tests.

Oct 2013-

Jun 2015

Scientist, Researcher (contract)

Samuel Lunenfeld Research Institute, Mount Sinai Hospital, Toronto, ON, Canada

Led projects and research initiatives focused on designing and implementing innovative methodologies to enhance detection, monitoring, and outcomes for patients with Primary Biliary Cirrhosis and other autoimmune diseases.

Ensured timely accomplishment of project deliverables, maintaining focus on quality and efficiency.

Monitored project budgets and effectively communicated with vendors, optimizing resource utilization and ensuring financial accountability.

Liaised with portfolio managers and research groups, ensuring adherence to Good Clinical Practice (GCP) and Good Laboratory Practice (GLP) standards.

Provided expert guidance in designing protocols, standard operating procedures (SOPs), and supervising experimental design, data analysis, and laboratory best practices to advance biomedical research.

Managed funding applications and stakeholder collaborations, driving research project success and innovation.

Sep 2008-Sep 2013

Research Assistant

University Health Network/Princes Margaret Cancer Centre (Hospital), Toronto, ON, Canada

Led projects and research initiatives focused on identifying biomarkers for monitoring disease activity and predicting relapse in patients with acute myeloid leukemia.

Initiated and led cost-optimization efforts for a clinical research project by introducing Luminex methodology, reducing purchasing expenses by 30% in the first phase and 80% in the second phase. This significant investment had a prominent financial impact on both Princess Margaret Hospital (PMH) and Leukemia lab.

Established the UHN Bioarchive, a repository for serum and plasma samples from leukemia patients, facilitating ongoing research and clinical investigations.

Liaised with research lab managers and research fellows, ensuring adherence to Good Clinical Practice (GCP) and Good Laboratory Practice (GLP) standards, and collaborating with research fellows to ensure compliance.

Education

Master of Business Administration (MBA)

Sprott School of Business, Carleton University, Ottawa, Canada

pgDiploma in Clinical Research, Pharmacovigilance and Regulatory Affairs (CRPRA)

Academy of Applied Pharmaceutical Sciences (AAPS), Toronto, Canada

Project Management (professional courses)

University of Toronto, Toronto, Canada

Master’s degree in medical science

University of Toronto, Toronto, Canada

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