Account Manager Business Partner

DUSTIN HARMON

Ft. Worth, TX • 682-***-**** • ********@*****.***

PROVEN STRATEGIC ACCOUNT MANAGER

Senior Sales Executive • Customer Success Manager • Senior Account Manager • Sales Consultant • Customer Retention • Strategic Visioning • Revenue Optimization • Key Customer Insights Analysis Enhanced Performance • Mentored Staff • Improved Partner Ecosystems • Optimized Processes • Headed Negotiations • Drove Overall Growth • Augmented Profitability • Cultivated Relationships

WORK EXPERIENCE

Evoque/Centersquare Data Center, Coppell, TX 2019 - present Digital Customer Success Manager 2022 – Aril 2025

● Averaged 75% to 100% above plan metrics and expectations, exceeding designated quota for 12 consecutive quarters as the pre-eminent and incisively innovative CSM.

● Realized a 70% retention rate among exceptional new hires, mentoring junior teammates by providing dedicated guidance and meticulously structured support.

● Generated a 30% boost in early renewals by deploying an outbound strategy 6 months ahead.

● Achieved 25% higher success by providing strategic insights to management pre-release. Digital Sales 2019 - 2022

● Achieved a 98% client satisfaction rating, becoming a trusted advisor while consistently recognized, receiving more email praise letters than any team member.

● Increased retention by 40% through the creation and implementation of multiple meticulously designed company standards for the Digital Sales Team in a competitive startup environment.

● Enhanced retention 30% through driving revenue and retention with innovative strategies.

● Boosted renewal terms from 12 to 36 months, boosting contract volume by 50% versus peers.

● Cultivated enduring business relationships with global Data Center Managers. Microsoft, Irving, TX 2018 - 2019

Account Executive

● Achieved a 90% higher rate of letters of recommendation than peers, thereby securing elite recognition as a Trusted Advisor and foremost expert in Relationship Building.

● Outpaced nearest competitor by 50%, leading the team with 15 monthly sync calls per account.

● Drove a 45% growth rate in new business, managing 15 Business Partner relationships.

● Bolstered retention 40% via developing a Business Partner program strengthening ecosystem. IBM, Coppell, TX 2012 - 2017

National Account Manager IBM Storage/Endpoint Management

● Generated $3.6M in additional sales by creating a business strategy that increased Business Partner sales by 35% through targeted account information sharing.

● Yielded $3.2M in revenue, a 40% increase, via delivering a successful Mid-Market pilot program, leading to its implementation across all territories in 2015.

● Exceeded territory quota 180% through the development and implementation of an Enterprise Territory Management system for myself and five outside Field Sellers.

● Achieved 100% Club and Sales Eminence awards for record sales via strategic initiatives.

● Augmented revenue by 25% while executing a robust partner program that boosted profitability.

● Cultivated strong relationships across global markets as a trusted advisor, earning recognition with the most letters of recommendation from Customers and IBM Business Partners. Southwest Office Systems, Ft. Worth, TX 2011 - 2012 Territory Manager/Business Development

● Achieved 322% of May sales quota, earning Salesman of the Month Award after 7 months.

● Increased market penetration by 20% through strategic consultative relationships.

● Generated 2-4 high-quality weekly leads with targeted and data-driven email campaigns.

● Redefined the Territory Manager role by replacing field cold calling with an innovative, focused telesales campaign, thereby markedly enhancing time efficiency and database management. Arthur/Marshall Physician Recruiting, Irving, TX 2010 - 2011 Managing Consultant/Marketing

● Delivered $1.2M in revenue and increased market penetration by 20% through the development and execution of an intensive phone and face-to-face marketing campaign.

● Cultivated trust with top executives by advising on physician staffing to boost client value.

● Implemented strong long-term relationship-building strategies that enhanced brand awareness while serving as the primary point of contact for customer inquiries and follow-ups. The Immediate Resource, Dallas, TX 2008 - 2009

Manager, Sales/Customer Service Consultant/Marketing

● Drove a 30% increase in sales through creating and executing strategic plans with clear performance metrics and goals for a 40-person team.

● Slashed losses from 18% to 8%, reversing a 3-year sales decline while simultaneously enhancing customer service satisfaction.

● Accomplished a 10% increase in average order spend through successfully strengthening key account relationships and resolving service challenges directly.

● Developed a standardized internal and external reporting system that enabled real-time refinements, improving customer support and simplifying metric tracking.

● Designed and launched a mentoring and training program focused on accountability and ownership, strengthening team capability and engagement. Prior Experience: Marshall Career Service, Senior Strategic Account Manager; McKesson Corp, Director of Sales/National Account Manager

EDUCATION

Florida State University, Tallahassee, FL

Bachelor of Science, Sociology

TECHNOLOGIES & SKILLS

Technologies: Salesforce • Microsoft Teams • Zoom • DocuSign • Adobe Acrobat Skills: Digital Sales • Consultative/Solutions Selling • Negotiations • Sales Leadership • Account Management • Strategic Planning/Forecasting • Customer Service/Support • Business Development Direct/Indirect Sales • Leadership • Relationship Building • Client Retention • Process Improvement

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