TOYA PRUITT
Jacksonville, Florida 904-***-**** ***************@*******.***
Targeting Administrative Opportunities Administrative professional eager to leverage 25 years of experience and office certification to secure an administrative office position. Highly organized, efficient, and skilled in a variety of office support tasks, including:
Office Organization and Administration • Records & Database Management Filing, spreadsheets, reports, & data entry (55 wpm)
Ability to operate all office equipment • Telephone & Front Office Reception • Meeting and event planning/scheduling.
EXPERIENCE
University Instructors 08/2024-Present
Substitute Teacher
Serve as a substitute teacher for grades 9-12, MSD program, successfully managing classrooms of up to 30 students in diverse subject areas including English, Mathematics, Science, and Social Studies.
Follow lesson plans left by full-time teachers, adapting instructional methods to meet the needs of individual students and the class as a whole.
Implement effective classroom management strategies, ensuring a safe and productive learning environment while fostering respect and cooperation among students.
Communicate with school staff and administrators to relay student progress, incidents, and feedback for continuous improvement.
Quickly build a rapport with students and staff, maintaining consistency and continuity of instruction during teacher absences.
Utilize educational technology to support interactive and engaging lessons, including the use of smart boards, online resources, and virtual classrooms as required.
Support students with special needs by following IEP guidelines and collaborating with support staff to provide appropriate accommodation.
Supervise students during lunch, recess, and transitions to ensure safety and positive behavior.
May 2024-08/2024
Worked a variety of administrative temporary jobs via various staffing agencies.
Louisville Seventh 10/2023-04/2024
logistics coordinator supporting seamless operations by managing administrative, customer-service, and coordination tasks. Serving as the main point of contact for clients and internal teams, ensuring accurate order processing, timely shipment scheduling, and effective inventory reporting.
Key Responsibilities:
Order & Shipment Coordination
Enter and schedule customer orders via phone, email, or WMS (e.g., their RAMP system)
Prepare and manage shipping documents (manifests, bills of lading, packing lists)
Customer & Partner Communication
Liaise with clients, carriers, and internal staff to confirm order details, delivery schedules, or resolve issues
Address logistics inquiries—shipment delays, inventory issues, load adjustments—promptly
Inventory & Data Management
Monitor and report on inventory levels using WMS (e.g., RAMP), helping with cycle counts and reconciliations
Maintain accurate documentation and data in ERP/WMS systems, spreadsheets, and reporting tools
Administrative & Billing Support
Audit invoices from carriers and 3PL partners, escalating discrepancies
Process billing or EDI transactions as needed
Performance Reporting & Process Improvement
Generate logistics performance reports (delivery times, costs, inventory accuracy)
Identify and recommend improvements to operational workflows and external partner performance
Compliance & Coordination Support
Ensure procedures align with company policies and regulatory standards
Collaborate with warehouse, accounting, sales, and compliance teams to handle special requests or problem resolution
Unemployed 5/23/2023-10/2023
Inventory Clerk/Data Entry
Crown Staffing Services Louisville, KY. 05/01/2023-05/22/2023
Performed weekly finished goods audits at offsite warehouse
Daily Inventory Location audits
Analyzed cycle counts against inventory in the system to determine problems such as BOM issues, scrap issues, or receiving issues.
Other duties as assigned by supervisor
Administrative Assistant/Accounts Receivable
Randstad/Associated Packaging, Inc. Louisville, Ky. 04/18/2022- 01/18/2023
Answered phones
created sales quotes for sales team
reconciliation of sales
called customers for payment
took minutes at meetings (Robert's Rules of Order)
ordered all office supplies
Monitored AR and pursued collections.
Sent and verified invoices for goods and services.
Entered data on accounting statements
Record of client payments by recording cash, checks, and credit card transactions
Resolved account discrepancies with customers and internal Order Processing team
Produced and prepared daily, weekly, monthly financial reports for Manager, Verified transactions followed company financial policies and procedures.
Provided courteous customer service to visitors, clients, and vendors in a professional manner
Performed other duties as assigned
Accounting Assistant Assured Partners
Jeffersonville, IN. 10/01/2017-03/04/2022
Assisted and provided backup accounting support with company payables
Direct bill production and general administrative functions within the accounting department.
Primarily responsible for processing carrier payable checks (2) posting direct production bills and (3) assisting team members with various administrative duties.
Reconciled insurance carrier statements to internal accounting records; identified discrepancies between the two.
Researched and resolved billing discrepancies with internal customer service representatives or contacts at the insurance company.
Processed carrier payable checks within required due dates, ensuring funds were not advanced to the carriers until the agency has been paid first with proper approval.
Data entry of direct bill production into accounting system according to company procedures.
Compiled and sorted documents, such as invoices and checks, routed invoices to the appropriate individual for review, approval, and processing.
Assisted with the filing of accounting support documentation in a timely manner. Prepared monthly close journal entries for various outside agencies for their data migration. Assisted with month end close.
Bank reconciliation monthly.
Pharmacy Technician/DME
M. Joseph Medical Louisville, KY. 03/21/2016-10/21/2016
Here I was responsible for filing for every department.
I handled anything that came over the fax
Interacted with workmen’s comp. insurance agents every day via email for claimants.
I posted payments, received, placed orders for and purchased durable medical equipment as well as answering pharmacy calls throughout the day.
Limited Term Agent Support Unit Specialist
Humana, Louisville, KY. 07/06/2015-01/18/2016
Medication Intake Specialist
Humana, Louisville, Ky. 01/18/2016-03/04/2016
Responsible for supporting insurance agents through certification, open enrollment, products, and plans.
As well as support through ordering of materials, status checks, and verifying Medicare/Medicaid eligibility-open enrollment codes and special election codes.
Authorize/deny medical prior authorizations, code edit claims, for provider offices or hospitals-facilities.
General support provided through the use of many Humana based systems such as
Assist, Argus, PMT, GAMS, Quick Answer, Solar, AOR, Spidar, DNC, Physician Finder Plus, KMSI, ACAM, MENTOR, CCP2, CI, PAHub, CGX, and all Microsoft products. I logged calls, answering upwards of 80 calls in a ten-and-a-half-hour period.
Schedule Coordinator/Central Supply
Clark Rehabilitation & Skilled Nursing Facility, Clarksville, IN. 05/21/2014-01/02/2015
Responsible for Nursing/CNA monthly scheduling Maintained record of attendance and points incurred.
Making sure we are fully staffed for each shift
Ordered all nursing supplies needed to care for residents, monitored and maintained control of dept. budget.
Maintained and presented department budget expense reports monthly
Created and maintained reports/spreadsheet of schedule, attendance, RN coverage, assisting Director of nursing and Assistant Director of nursing with daily tasks, managed and maintained nursing files, as well as other duties as assigned.
EDUCATION
University of Louisville August 12, 2014
Bachelor of Arts in Pre-Library Science
Sigma Alpha Lambda Honor Society 08/2014
National Society of Leadership and Success 08/2023
Ivy Tech Community College May 6, 2012
Associate of Science in General Studies
Phi Theta Kappa Honor Society 06/2012
SKILLS
Scheduling
Invoicing
accounting
Microsoft Excel
Bank Reconciliation
Microsoft Word
Microsoft Office
Administrative experience
Clinical support
Phones
Bank Reconciliation
Customer service
Outlook
Online Phone systems
Data management
Multi-line phone system
Journal Entries
Accounts Payable
Accounts Receivable
Ordering
Typing
Proofreading
Pharmacy Technician experience
Data entry
Library Services
Time management
Office experience
Office manager experience