Technical Support It

CAREER OBJECTIVE

To be part of a stable institution that will enhance and improve my skills for my chosen career as IT. To contribute and relate my knowledge and skills for the attainment of the company’s goal and to show my willingness to learn new things about the nature of this business. ACHIEVEMENT

Appointed for special project in Asia Pacific Beverages Myanmar Co., Ltd. (Asia Brewery, Inc.’s sister company).

• IT Infrastructure -cabling and setting up internet connections.

• Install and configure computer hardware and applications.

• Training of staff on using the new system.

WORK EXPERIENCE

IT STAFF SPECIALIST

BROTHER INDUSTRIES PHILIPPINES INC. FPIP Sto.Tomas, Batangas, Philippines

(March 15, 2021 – Present)

• Troubleshooting Computer, Printer, Switch, Tablet, and Router.

• Installing Software like Microsoft Office, Antivirus, and other software

• Attend phone calls and answers emails for those inquiries.

• Monitoring and Updating Windows 10 Update to All company PC.

• Conduct a physical inventory of all PCs per above scope/dimension. During physical inventory, ensure that only authorized software is installed in all PCs/laptops.

• Conduct a KYT, KY, and Hiyari Hatto Report to the company(monthly).

• Conduct a Safety and 5S Patrol to the company.

• Conduct a General Orientation to all new employees.

• Conduct a TrendMicro and CrowdStrike Virus Incident Response

• Conduct a weekly and monthly IT reports.

• Setup, Configure, and Monitoring using IP-Guard.

• Monitoring Computer information using Ivanti Landesk.

• Revising Documents and IT Forms.

• Monitoring and Troubleshooting CCTV security camera.

• Conduct additional and updating Telephone (NEC digital phone and Analog phone)

• Troubleshoot and Preventive Maintenance the PABX (phone)

• Conduct Server Daily Checking, Backup, and Restore.

• Using ADID application, deletion, change, and add user.

• Setup company mobile device.

• Making permit to the user who want to use Digital camera to the company.

• Install and Setup Remote for the user laptop who want to use outside of the company.

• Making event like IMC Ceremony.

IT Cum ADMIN

QSA AERONAUTICAL ENGINEERING SERVICES - Port Saeed, Deira, Dubai, United Arab Emirates

(December 15, 2019 – March 31, 2020)

• Monitoring and maintaining computer systems and networks.

• Install, Configuration and Troubleshooting of Routers & Switches.

• Monitor servers, LAN/WAN, and Wi-Fi to ensure full coverage.

• Respond to IT issues; hardware maintenance, software, networking, etc. KELVIN PATRICK U. ENRIQUEZ

Address: 43 San Pioquinto, Malvar, Batangas

Cellular No.: 094*-******* / 095*-*******

Email: ********@*****.***

• Provide helpdesk and technical support either by phone, remote access, or site visits.

• Set up equipment for new users and employees.

• Consult with vendors and clients to integrate and update company technology.

• Website/portal check and monitoring.

• Manage phone calls and correspondents (email, letters, packages etc.)

• Submit timely reports and prepare presentations/proposals as assigned.

• Provide general support to visitors.

• Research and create presentations.

• Video and Photo Editing for Company Advertisement.

• Handle multiple projects.

• Troubleshooting Smartphone like Android and IOS (iPhone). SYSTEM SPECIALIST

NIPPON MICROMETAL CORPORATION PHILIPPINES - FPIP Sto. Tomas, Batangas, Philippines

(May 15, 2018 – September 27, 2019)

PC Hardware and Software Maintenance:

• Support System Manager on work delegation and supervision of System Staff activities.

• Performs immediate hardware/software repair and installation of all NMCP client.

• Regularly monitor all IT related resources (PC, software/hardware, and other related equipment).

• Monitor all client PC and over-all network protection and security status and ensure to be free from virus threats and unauthorized access.

• Conducts daily and regular back-up of all vital documents from NMC PC servers and restores back-up files if needed.

• Provide technical expertise and solutions to Systems and PC end users the area of computer application.

• Assist System Manager in planning and implementing IT policies for safe and secure PC operation.

• Support System Manager on work delegation and supervision of System Staff activities. PC Network Management:

• Monitors and troubleshoots local area network connection-related problems.

• Monitors all client PC users activity and reports unauthorized use of the following IT resources

(software, internet, prohibited file access and sharing).

• Maintains ideal internet and e-mail connectivity and immediately reports any encountered problems to service provider.

Helpdesk Support:

• Provides various technical assistance to PC end users in the area of information technology and related computing problems.

• Ensures availability of needed IT resources and solution for all NMCP PC Users. JR. TECHNICAL SUPPORT SPECIALIST

ASIA BREWERY, INC. - Ayala Avenue, Makati City, Philippines

(March 16, 2016 - May 2, 2018)

• Travel for provincial assignments or abroad.

• Provide assistance/service to all & remote site staff on all problems relating to PC hardware, software, e- mails, and network connections.

• Ensure all PC’s, laptops, and printers are operational; coordinate with hardware supplier on required PC repair.

• Prepare all necessary documentation covering PC transfers, acquisitions and disposals.

• Check all H.O. and Remote Offices PC/printer connectivity. Report any disconnection and coordinate with proper parties on troubleshooting and reestablishment of connections.

• Assist staff in maintaining their own back-up files.

• Conduct a physical inventory (semi-annually) of all PCs per above scope/dimension. During physical inventory, ensure that only authorized software are installed in all PCs/laptops.

• Implement semi-annual PC/Printer preventive maintenance schedule.

• Setting up new users' accounts and profiles and dealing with password issues. INFORMATION SYSTEM COORDINATOR

BOUNTY AGRO VENTURES, INC. - Calamba City, Philippines

(September 22, 2014 – March 22, 2015)

• Directly reporting to head office of IT department and overall responsible in Southern Luzon Area for the following tasks;

o Upgrading, configuring, installing and troubleshooting, networking hardware and software. o Install and configure computer hardware operating system and applications. o Monitoring of system performance and implement performance tuning. O Provide guidance and assistance in network and back-up maintenance. IT AND ADMIN STAFF

TIAONG RURAL BANK, INC. - Maharlika Highway, Sto.Tomas, Batangas

(December 2, 2013 – April 7, 2014)

As IT Staff

• Check the banks’ computer and make sure that there is a regular backup.

• Check the banks’ computer and make sure that there is a regular backup.

• Store backups containing sensitive or critical data securely.

• Responsible for trouble shooting and regular preventive maintenance of computers.

• Responsible for software trouble –shoot, networking, WIFI Setup and Configuration, Network Cabling. As Admin Staff

• Perform general clerical duties to include but not limited to: photocopying, mailing, and filing.

• Maintain hard copy and electronic filing system.

• Research, price, and purchase office furniture and supplies.

• Collect and maintain PC inventory and other supplies.

• Assist in company’s events/ plans.

• Supports the office/facilities manager in various office administration duties, including facility and general maintenance services.

• Responsible for scheduling of company’s vehicle. IT STAFF-PROJECT BASED

NETMARKS PHILIPPINES, INC. - V.A Rufino St., Makati City, Philippines

(August 5, 2013 - November 5, 2013)

• Train the client in programming through mobile application (back office, sales, and booking).

• Encoding in back office.

• Assist the client in using mobile gadgets in their sales, booking, etc. with their customers.

• Configure the programs in PC and mobile device.

• Help desk for client’s business program.

• Prepare power point for the presentation of the program to the client.

• Video editing for networks.

SKILLS

Computer Software skills: MS Office Word, Excel (VBA -Macro), Outlook, PowerPoint, Publication, Teams, etc.; Photo-editing using Photoshop; IP-Guard; Formatting PC in any OS Computer Hardware skills: System administrator, Network Configuration, Software Installation, Technical Support, Updates, Cloning & System Imaging.

COLLEGE EDUCATION: Lyceum of the Philippines – Laguna Km.54 Makiling, Calamba City

Bachelor of Science in Information Technology

2008-2013

I do hereby certify that the above information is true and correct to the best of my knowledge and ability. Kelvin Patrick U. Enriquez

Applicant’s Signature

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