Service Coordinator Social Services
Resume:
Judy Lee
Van Nuys, CA ***05
*********@*****.***
Aimco – Van Nuys Apartments 01/2017 – 02/2018
Los Angeles, CA
Social Service Coordinator
Performed service managment functions for all residents needing assistance, provided limited case management (i.e, evaluation of social, psychological and physical needs and the development of a service plan) for a resident when such service is not being provided by the general service community. Educated residents on service availability, application procedures, resident’s rights, etc., both individually and as a group, reported all suspected abuse situations to the appropriate agency (i.e, Social services, APS and Department of Social Services), set up volunteer support programs within service organization in the community, advocated and negotiated on behalf of residents for adequate, timely and cost effective provision of services, met with service providers as needed. Assembled a directory of community services and made it available to residents, family and management. Assisted management in identifying residents who need assistance, maintained individual files on resident which contained: intake information, service of termination information, quarterly review and follow up, human or civil rights abuse, resident/family meeting notes, confidentiality agreements were signed by residents and filed in a secure filing cabinet, completed reports copying site manager, quality assurance administrator, and governmemt agency in an accurate and timely manner according to HUD rules and guidelines. Pursued avenues for additional services through private, local, state and federal sources.
RHF – Angelus Plaza 02/2015 – 10/2016
Los Angeles, CA
Resident Service Coordinator
Performed service managment functions for all residents needing assistance, provided limited case management (i.e, evaluation of social, psychological and physical needs and the development of a service plan) for a resident when such service is not being provided by the general service community. Educated residents on service availability, application procedures, resident’s rights, etc., both individually and as a group, reported all suspected abuse situations to the appropriate agency (i.e, Social services, APS and Department of Social Services), set up volunteer support programs within service organization in the community, advocated and negotiated on behalf of residents for adequate, timely and cost effective provision of services, met with service providers as needed. Assembled a directory of community services and made it available to residents, family and management. Assisted management in identifying residents who need assistance, maintained individual files on resident which contained: intake information, service of termination information, quarterly review and follow up, human or civil rights abuse, resident/family meeting notes, confidentiality agreements were signed by residents and filed in a secure filing cabinet, completed reports copying site manager, quality assurance administrator, and governmemt agency in an accurate and timely manner according to HUD rules and guidelines. Pursued avenues for additional services through private, local, state and federal sources.
Anthem Blue Cross 03/2011 – 02/2014
Woodland Hills, CA
Customer Service Representative
Call center for a dedicated unit called CalPers. Answered inbound calls regarding member’s claim status, contacted provider’s office such as doctor’s offices, DME company’s and go over billing statements such as CPT and ICD codes and to have claims corrected if necessary, responded to written and telephone correspondence and processed orders in a timely manner, acted as a liaison on behalf of member’s and filed appeals on their behalf and advised member’s what to expect when filing an appeal, documented all inbound and outbound calls as they were monitored by quality assurance and CalPers personnel. Met monthly and quarterly quotas as an individual and also as a team. Followed up with claim status with members and providers. Averaged approximately 50-60 calls on a daily basis.
SKILLS
Fluent in Korean, can type 60 WPM. Met AASC requirements.
References available on request
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