Support Specialist Client Service

Miranda M. Gillmere

Burbank, CA - ************@*****.*** - 206-***-****

SUMMARY

Friendly, dependable, and adaptable professional with extensive experience in client service, hospitality, and fast-paced team environments. Skilled at creating positive customer experiences, resolving concerns with empathy, and keeping operations running smoothly. Seeking a role in the service industry where I can contribute excellent communication, time management, and interpersonal skills.

EXPERIENCE

Lead Client Support Specialist

Alta Centers - Hollywood Hills, CA Aug 2023 - Nov 2023; Jun 2024 - Present

- Provided high-touch service during client check-ins and orientations.

- Built rapport with clients, ensuring a welcoming and respectful atmosphere.

- Maintained client safety through transportation and support services.

- Worked closely with team members to ensure smooth shift transitions.

- Accurately documented records and incidents to support facility operations. Client Care Associate

Refine Recovery - Beverly Hills, CA Feb 2023 - Feb 2024

- Delivered compassionate support in a structured, trauma-informed environment.

- Assisted with daily routines, client check-ins, and ongoing support.

- Maintained professionalism and empathy while resolving client concerns.

- Ensured the comfort, safety, and dignity of clients at all times. Sales Opener

Coast to Coast Computer Products Inc - Simi Valley, CA Feb 2022 - Aug 2022

- Made outbound calls and presented product offerings.

- Engaged clients with a service-oriented tone, boosting lead conversions.

- Maintained accurate call logs and supported team goals in a fast-paced sales environment. EDUCATION

Glendale Community College

Pursuing Associate Degree in Business Administration Sept 2019 - Present Jereann Bowman High School

Graduated with Honors Class of 2019

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